Comfort Inn & Suites at Stone Mountain

Hotels Near Of Me Georgia Gwinnett County Stone Mountain Stone Mountain Highway

5355 Stone Mountain Hwy Hwy 78, Stone Mountain, GA 30087, USA

3.0

Booked a room at this hotel for 3 nights but was greatly disappointed in the quality of the hotel. I stayed one night and then went to a better quality hotel. The building is not well kept at all. The swimming pool was not working and looked as if it hadn't been attended to for a long time. The stairs leading up to the second floor were very dirty. The elevator worked the night we arrived but was not working in the morning when we checked out. The rooms had carpet and a bathtub. The carpet did not look clean and I did not want my children anywhere near the floor. The closet door was broken. The tub in the bathroom was stained and the shower head was incredibly cheap. The customer service was horrible with two guys at night. The guy in the morning was very professional but by then it just wasn't anything that could be done to accommodate our stay. The hotel needs a lot of updates. The positives I can say is that the room was clean and the beds were cleaned. The hotel room did not have an odor. Yet, the price was not worth what I paid for the quality of this hotel.

Taletha

Overview

(470) 589-2718
www.choicehotels.com

Comfort Inn & Suites at Stone Mountain Introduce

Comfort Inn & Suites at Stone Mountain, located at 5355 Stone Mountain Hwy Hwy 78, Stone Mountain, GA 30087, USA, presents itself as an accessible accommodation option for travelers and local users searching within the "Hotels Near Of Me" category. This hotel, operating under the Comfort Inn brand by Choice Hotels, aims to offer a comfortable and convenient stay with a focus on value in the Stone Mountain area.

The "Hotels Near Of Me" categorization is highly relevant for this property as it indicates its availability for immediate or conveniently located lodging needs. This is particularly useful for travelers making spontaneous decisions, those seeking a quick stopover, or visitors specifically looking for accommodation close to Stone Mountain's attractions. The Comfort Inn brand generally targets guests looking for reliable, mid-range comfort and essential amenities at an affordable price, appealing to a broad spectrum of leisure and business travelers.

The environment surrounding Comfort Inn & Suites at Stone Mountain is suburban, situated directly on Stone Mountain Highway (Highway 78). This location provides excellent vehicular access to major routes and local points of interest. It is strategically positioned near Stone Mountain Park, a prominent natural and recreational landmark, which is a significant draw for many guests. The hotel is noted to be less than a mile (approximately 0.8 km) from Stone Mountain Park, and also near Stone Mountain Golf Club, Stone Mountain Village, and the Yellow River Game Ranch. The immediate vicinity along Highway 78 is typically characterized by commercial establishments, including various dining options and retail stores, providing convenience for guests. While the area offers accessibility to attractions, its location on a busy highway may imply some traffic noise. It also offers reasonable driving access to the broader Atlanta metropolitan area, including downtown Atlanta and Hartsfield-Jackson Atlanta International Airport (ATL).

Comfort Inn & Suites at Stone Mountain generally advertises a range of services designed to enhance the guest experience. Standard amenities typically associated with this Comfort Inn property include:

P Complimentary Breakfast: A free hot breakfast is usually offered daily, often including items like eggs, sausage, and waffles, along with coffee and tea. P
P Free Wi-Fi: High-speed wireless internet access is available in all rooms and public areas, with reported speeds suitable for multiple devices. P
P Indoor Pool: The hotel features an indoor swimming pool, which provides a year-round option for recreation and relaxation, typically open from 9:00 AM to 9:00 PM. P
P Fitness Center: While some sources mention it, direct confirmation of an on-site fitness center needs to be verified, as some reviews suggest its absence or poor condition. P
P Pet-Friendly Policy: The hotel allows pets, often with an additional fee per night and weight restrictions (e.g., up to 30 lbs, max two pets per room). Service animals are exempt. P
P In-Room Amenities: Rooms typically include a microwave, refrigerator, coffee/tea maker, 42-inch LED TV with premium channels, and a private bathroom with a shower/tub combination, along with complimentary toiletries and a hair dryer. Other conveniences often include air conditioning, an iron/ironing board, and a desk. P
P 24-Hour Front Desk: A continuously staffed front desk provides assistance for check-in, check-out (3:00 PM check-in, 11:00 AM check-out), and guest inquiries. P
P Free Parking: On-site self-parking is available free of charge, including space for larger vehicles like RVs, buses, and trucks. Wheelchair-accessible parking is also provided. P
P Business Center & Meeting Space: A business center is available, and the hotel offers meeting space for small gatherings (e.g., 500 sq ft, capacity for 35 people). P
P Guest Laundry Facilities: On-site laundry facilities are provided for guest convenience. P

The hotel is also noted as being family-friendly, allowing children up to 18 years old to stay free when occupying the parent or guardian's room using existing bedding. The property has 57 rooms across 3 floors, including 12 suites, some of which feature kitchenettes or sofa beds.

The features of Comfort Inn & Suites at Stone Mountain are intended to provide a comprehensive, value-driven lodging experience. Key features include:

P Proximity to Stone Mountain Park: Its very close location to the park is a primary selling point for leisure travelers. P
P Inclusive Amenities: The provision of complimentary breakfast, Wi-Fi, and an indoor pool aims to offer a good value package. P
P Pet-Friendly Accommodation: This feature broadens its appeal to guests traveling with their pets. P
P Versatile Room Types: The availability of standard rooms and suites caters to different group sizes and needs. P

However, an objective introduction requires a candid assessment of customer reviews, which present significant concerns and a mixed picture. While some guests have praised the friendly staff and convenient location, numerous critical reviews highlight substantial issues with the property's condition and maintenance. Recurring complaints include:

P Poor Property Condition: Guests frequently report that the building is "not well kept at all," with specific mentions of dirty stairs, broken closet doors, stained bathtubs, cheap shower heads, and generally deteriorated rooms. The carpet is often described as unclean, and walls are noted as patched up but not completely painted. P
P Non-Functional Amenities: The swimming pool is a repeated source of disappointment, frequently described as "not working," "looking as if it hadn't been attended to for a long time," or having "green instead of its usual blue" water. Elevators have also been reported as out of service. P
P Cleanliness Concerns: Despite some claims of clean beds, overall room cleanliness is a major issue, with reports of mold, mildew (e.g., pink mildew on shower heads), general grime, and even bad odors (though one review noted no odor). P
P Customer Service Issues: While some morning staff received positive remarks, nighttime staff were described as "horrible," and issues with unprofessional communication regarding billing and demanding check-out were reported. P
P Value for Price: Many guests felt the price was not worth what they paid for the quality of the hotel, indicating a poor value proposition despite its budget classification. P

These reviews suggest that while the hotel advertises a standard set of Comfort Inn amenities, the actual delivery and maintenance fall short of guest expectations. The consistency of service and upkeep appears to be a significant challenge, leading to a largely unsatisfactory experience for many visitors. The mention of potential new management indicates an awareness of needed changes, but current reviews reflect an unresolved state.

Regarding promotional information, Comfort Inn & Suites at Stone Mountain, as part of Choice Hotels, leverages its brand's standard marketing strategies. These include:

P Choice Privileges Rewards Program: Guests are encouraged to join the loyalty program to earn points and access member-exclusive rates and benefits. P
P Seasonal & Package Deals: The hotel likely participates in Choice Hotels' broader promotional campaigns, offering discounts for advance bookings, extended stays, or seasonal travel. These would be found on the Choice Hotels website and major online travel agencies. P
P Location-Based Marketing: Emphasis is placed on its strategic location near Stone Mountain Park and other local attractions, appealing to leisure travelers. P
P Value Proposition: The hotel's marketing will highlight its affordability combined with essential amenities like free breakfast and an indoor pool, aiming to attract budget-conscious travelers. P

Prospective guests are strongly advised to utilize the provided phone numbers, (470) 589-2718 and +1 470-589-2718, to directly inquire about the current status of facilities, especially the pool and elevator, and to clarify any concerns based on recent customer reviews. Given the extensive negative feedback regarding property condition, cleanliness, and service, it is crucial for guests to temper their expectations and potentially consider alternative accommodations if these aspects are high priorities for their stay.

Comfort Inn & Suites at Stone Mountain Photos

Comfort Inn & Suites at Stone Mountain 4

Comfort Inn & Suites at Stone Mountain Location

Comfort Inn & Suites at Stone Mountain

5355 Stone Mountain Hwy Hwy 78, Stone Mountain, GA 30087, USA

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Reviews

Apr 19, 2025 · Taletha

We have stayed here multiple times, but unfortunately, this visit left us disappointed. It wasn’t until the next morning when we heard loud knocking on our door, demanding that we either check out or pay for additional days, that we discovered we had not been charged for what we had requested. We realized that the clerk had not printed a receipt for us.While I'm unsure of the most professional way to address this situation, the entire experience felt unprofessional and tacky. Maybe a phone call to the room for us to come down prior to BANGING on the door demanding we leave or pay! We would never try to take advantage of anyone, but it seemed as though they thought we were doing just that. This was certainly a reminder to always ask for a receipt and to double-check charges. It’s unfortunate, but a reminder that they will assume less of you. Additionally, the condition of the rooms had significantly deteriorated since our last visit. The carpet was in need of replacement, and the pool water had turned green instead of its usual blue. The rooms in general look like the painting was done by a common person instead of a professional. The walls were patched up but not completely painted. We’re unsure if this is due to new management, but it’s clear that things have changed, and we’ve decided to stay elsewhere moving forward.

Apr 09, 2025 · uno one

Hotels okay. Lady at the front not so much. The men at night. Not so much either. The older man usually has an attitude. The other man is never at the front. One man has amazing costumer service, the only one with hair. You’ll know when you see him. Housekeeping is amazing. Some rooms are neglected not by house keeping but by the people who run it. My room had a broken door knob… enough said. They’re due for an elevator inspection… almost two years now I believe. I stayed there for one week, and saw a whole in the wall on the second floor TWICE. One of the windows by the pool area had a busted window and it was left like that until I left. Also glass shards were surrounding that area by the pool, very unsafe. Breakfast is the same everyday but also very minimal. Good area though. Typically quiet, other than some of the front workers yelling at costumers or loudly talking (the lady or man that is with her). Price was higher than the price of The Country Inn. I noticed that AFTER I left. I personally would’ve chose the country inn but this hotel isn’t awfully bad.

Jan 13, 2025 · Beautiful

If you MUST stay here it won’t kill you. It is impossible to find after dark! The beds are clean. The rest of it not so much. The stench of dirty socks was overwhelming in our room. Breakfast was a carafe of regular coffee, no decaf. If you like plain white bread for toast then you’re all set. Costs of everything have skyrocketed and you still get what you pay for.

May 01, 2025 · Jim Letendre

This hotel is like most run by the proprietor they don't keep it up. Cosmetically it's terrible. Bubbled paint. Our room some kid had drew on the walls. Not enough light in the room either. We had 3 towels for a 4 person room so had to go ask for the other. The bathroom sink faucet was loose the entire thing moved. Toilets barely flush. Beds are hard as sleeping on concrete. We booked here for the indoor pool, for our kids. Come to fine out it's not heated! It's freezing. Our kids were so disappointed. The breakfast is constantly running out. Only the desk clerk looks after it most hotels have someone just to cover breakfast. But it looks like he let's things run so people leave and he saves money by not serving breakfast to all guests. Elevator doesn't go to the second floor from the first some kinda short in the wiring. And none of the ice machines work. All in all poorly ran. They don't care about guests just profit. Would not stay here again or recommend it.

Dec 24, 2024 · Trey Lane