Comfort Suites Hummelstown - Hershey

For individuals and families seeking "Hotels Near Of Me" in the Hummelstown and Hershey, Pennsylvania area, the Comfort Suites Hummelstown - Hershey, located at 320 Milroy Rd, Hummelstown, PA 17036, USA, might appear as a potential option due to its proximity to popular attractions. The hotel can be reached by phone at (717) 220-8526 or mobile phone at +1 717-220-8526. However, an objective introduction based on recent customer reviews reveals significant concerns that prospective guests should be fully aware of before considering a stay.

The hotel's primary advertised advantage appears to be its "proximity to Hersheys," which is a key factor for many travelers visiting the area. This location can be convenient for accessing local attractions, making it a visible option for searches like "Hotels Near Of Me." However, the convenience of location seems to be heavily outweighed by numerous reported deficiencies in other crucial aspects of the hotel experience.

Let's examine the environment of the Comfort Suites Hummelstown - Hershey. Guest reviews consistently describe the hotel as "DATED" and "IN NEED OF RENOVATION," with one even suggesting it's a "complete tear down." Specific observations paint a grim picture: "Wallpaper scraped off in hallways," "small gouges in walls of hallways," and a general sense that the "upkeep of the building seems subpar." Beyond structural deterioration, the cleanliness of public areas, particularly the breakfast area, is a major concern. Guests reported that "the breakfast tables were so dirty prior to us getting to breakfast," requiring them to "clean our own table before using it." The "floors were also dirty," with uncleaned "previous spills." These descriptions indicate a significant lack of attention to general cleanliness and maintenance throughout the hotel's common spaces, directly impacting the guest environment.

The services provided at the Comfort Suites Hummelstown - Hershey, as depicted in guest feedback, are a severe point of concern, particularly regarding staff conduct. While one review initially noted the "breakfast was decent and had options," this positive aspect was heavily overshadowed by a highly negative interaction with the receptionist who also worked the breakfast shift. This individual was accused of having the "effrontery to confront my son" for a minor mess made by a three-year-old, making "snide remarks" to the parents, and then proceeding to "harass our oldest child." Such behavior is described as "an absolute no no" and prompted a formal complaint to the hotel headquarters. The perplexing nature of this individual's anger over spills, given that he was "having drinks from the breakfast instead of keeping up with cleaning tables" and that the overall breakfast area was already dirty, further underscores a profound lack of professionalism and customer service. Other service-related issues, such as rooms not being cleaned well and old food being left in the fridge, point to deficiencies in housekeeping services. These highly negative interactions with staff severely detract from any potential positive aspects of a stay and are critical for anyone considering this hotel.

Regarding the features of the Comfort Suites Hummelstown - Hershey, the primary and most concerning features, as described by guests, relate to the condition and cleanliness of the rooms. Specific complaints include: "The bathroom had hair all over," "the blankets had either hair or stains on them," with descriptions of "SO MANY STAINS. Pink stains, brown stains (ew), other stains." This led guests to conclude they "did not have confidence that the bed was clean." Furthermore, a room "smelled like urine and It was not cleaned well." Even in a bathroom described as "not too bad," a "hair was found in sink and you could tell the counter wasn’t thoroughly cleaned either." The presence of "old food left in fridge" further compounds these issues. Beyond cleanliness, functional aspects are also problematic, with the "AC made the most hideous noise" and the "bathroom fan was worse," making it "hard to sleep." These details paint a picture of features that are not only dated but also poorly maintained and unclean, directly impacting guest comfort and hygiene. While a complimentary breakfast is offered, its quality is undermined by the highly unsatisfactory environment and staff conduct during the service.

From a promotional standpoint, the overwhelming negative feedback on the Comfort Suites Hummelstown - Hershey severely limits any objective positive promotional information. The consistent complaints about dated facilities, pervasive cleanliness issues, and highly unprofessional staff behavior directly contradict the expectations typically associated with a "Comfort Suites" brand and would deter potential guests rather than attract them. While its proximity to Hershey attractions is a geographic advantage, the reported dismal guest experiences indicate that this alone is insufficient to recommend the hotel. There is no information provided to suggest any active efforts to address these widespread problems, such as ongoing renovations or new staff training initiatives. Any promotional claims about comfort or quality would need to be critically examined against the backdrop of these detailed and highly negative customer reviews. For local users searching for "Hotels Near Of Me," this hotel's current condition, as described by multiple guests, signals a significant risk of a dissatisfying and unpleasant stay. It would be difficult to objectively promote this hotel without highlighting the serious concerns raised by recent visitors. Potential guests are strongly advised to consider these severe negative reviews carefully and to explore alternative accommodations in the area to ensure a satisfactory experience.

In conclusion, the Comfort Suites Hummelstown - Hershey, located at 320 Milroy Rd, Hummelstown, PA, and contactable at (717) 220-8526, presents a deeply concerning picture based on recent customer reviews. The hotel is consistently described as "DATED" and in dire "NEED OF RENOVATION," with widespread issues of uncleanliness ranging from stained blankets and hair in bathrooms to dirty breakfast areas and uncleaned floors. Most alarmingly, multiple guests reported highly unprofessional and aggressive behavior from staff, particularly a receptionist/breakfast attendant, leading to a decision to file a formal complaint. Functional problems such as noisy AC and bathroom fans further detract from comfort. While its location near Hershey attractions is mentioned, this sole positive point is profoundly overshadowed by the severe deficiencies in environment, services, and features. For anyone searching for "Hotels Near Of Me," particularly those prioritizing cleanliness, comfort, and professional service, the objective information available strongly suggests that this hotel currently falls significantly short of acceptable standards, warranting extreme caution and consideration of other options.