Hotels Near Of MeNew YorkErie CountyBuffaloSheridan Drive
4100 Sheridan Dr, Buffalo, NY 14221, USA
Before I begin, I would like to acknowledge that this review is not a false review. It is very authentic. Yesterday, my family and I checked into this establishment. We had a kind hotel representative who checked us in and we then went to our rooms. The hotel representative informed us that we could stay until 2pm tomorrow. We had an overnight stay and double rooms. In my room, there was a long black skinny insect on the window, the window seals were dirty, the bathroom floors had a brown rust in the corner near the shower, one toilet paper roll has brown stains that were previously there on the sides of the roll, there was an ant crawling on the bathroom floor, and all three dresser drawers were unclean on the inside. Due to us arriving in the evening and needing to relax, we stayed in the room. The beds were fine. This morning, my father received a call from a female hotel representative at the front desk who informed him that he is not supposed to stay until 2pm. My father kindly informed the front desk representative that he was informed by yesterday’s hotel representative that he could stay until 2pm, and if he had known that he couldn’t, he would have left at 12pm. The representative then proceeds to inform my father in a disrespectful tone and matter “It’s fine… whatever”and then proceeds to hang up the phone on him. How am I aware of the interaction? I was standing directly next to him the entire time. We are out of town guests who were here for a personal and serious family matter. I also wanted to note that when I came back into the hotel to check on my sister, she informed me that the female representative was discussing at the front desk how “An angry man wanted to stay until 2pm”. To discuss a guest at the front desk while other potential guests are there is absolutely unacceptable, but to also lie on a guest when the representative was actually the disrespectful person during the conversation is another aspect that I 110% not okay. In the event that another story is told on what truly happened, I am more than willing to relay the accurate information. We are also a family that frequently utilizes the Marriott properties in various states. To already be in a sensitive place emotionally during this time and to be treated with a lack of hospitality by the particular female hotel representative is unacceptable. Customer service should be to serve the customers and promote a positive brand as a representative and most importantly for the hotel brand. I am extremely disappointed. Thus, for those who would like to stay at this particular hotel, please reconsider evaluating other options.
For those searching for "Hotels Near Of Me" in the Buffalo, NY area, the Courtyard Buffalo Amherst/University presents itself as a notable option within the Marriott family of hotels. Situated at 4100 Sheridan Dr, Buffalo, NY 14221, USA, with phone contactable at (716) 626-2300 or +1 716-626-2300, this hotel aims to cater to both leisure and business travelers.
The Courtyard Buffalo Amherst/University boasts a strategic location that provides easy access to several key attractions and points of interest in Buffalo and Amherst. It is approximately 5 miles from Buffalo Niagara International Airport, making it convenient for air travelers. For those visiting academic institutions, the hotel is notably close to the University at Buffalo (North Campus), a significant draw for many guests. Beyond academia, the hotel is also in proximity to the Boulevard Mall for shopping enthusiasts and the charming village of Williamsville, offering local dining and entertainment. Its placement allows guests to easily hop on and off the highway for quick access to downtown Buffalo, as well as being near public parks like Campus Drive Recreation Area, Fetto Park, and Lyndon Hill, offering opportunities for outdoor strolls. The hotel itself, last renovated in 2012, features a four-floor structure with 108 rooms, providing a moderate-sized and accessible environment.
As a Courtyard by Marriott property, the hotel offers a range of services and amenities designed to enhance guest stays. The front desk operates 24 hours a day, ensuring assistance is always available. For dining, guests can visit The Bistro, the on-site American cuisine restaurant that serves breakfast, along with a bar/lounge and a coffee shop/cafe for more casual options and refreshments. Coffee and tea are also available in common areas. For those looking to maintain their fitness routine, the hotel includes a fitness center equipped with cardio equipment and free weights. A highlight for many travelers is the indoor pool and a hot tub, providing opportunities for relaxation and recreation. However, recent customer reviews indicate that the pool may occasionally be closed without prior notice, which is something to be aware of. Other conveniences include complimentary high-speed Wi-Fi throughout the property, both in rooms and public areas, free self-parking on site (including wheelchair-accessible parking), and services like dry cleaning/laundry, express check-out, and free newspapers in the lobby. For business needs, there's a business center with services such as copy, fax, and overnight delivery/pickup, and a versatile meeting room of 729 sq ft with AV capabilities for small seminars, training sessions, or corporate gatherings. Guest rooms are equipped with thoughtful touches such as laptop-friendly workspaces, air conditioning, safes, refrigerators, coffee/tea makers, hair dryers, and TVs with premium channels. The hotel also offers free infant beds and free extra beds for families, and provides recycling facilities. Service animals are welcome, though pets generally are not.
The Courtyard Buffalo Amherst/University aims to provide a comfortable and functional experience. Its strong brand affiliation with Marriott offers a level of expectation regarding standards, though as customer feedback indicates, individual experiences can vary. The hotel emphasizes its "Hygiene Plus" initiatives, including daily disinfection in all rooms and common areas, and individually-wrapped food options, aiming to ensure cleanliness and safety. Rooms vary in size and configuration, including Guest rooms with 1 King or 2 Double beds, and Executive Suites with 1 King and a sofa bed, some offering accessible features like roll-in showers and grab bars. The overall design aims for a modern and updated feel, though some guest comments suggest that certain areas, particularly bathrooms, may show signs of needing renovation. The hotel's focus on essential amenities like a fitness center, indoor pool, and on-site dining (The Bistro) caters to a broad range of traveler needs.
While specific promotional offers are not detailed in the provided information, hotels like Courtyard by Marriott often offer group rates for booking 10 or more rooms, loyalty program benefits through Marriott Bonvoy, and seasonal packages. Guests are encouraged to check the official Marriott website or contact the hotel directly for current promotions. From the customer reviews provided, several critical points emerge that potential guests should consider:
Despite these criticisms, some positive feedback mentions helpful staff (though this contrasts with other reviews), comfortable beds, and a convenient location. The hotel's average customer ratings for overall satisfaction are around 3.9 out of 5, with location often rated higher (around 4.2) and service and amenities generally lower (around 3.9-4.1).
In summary, for users searching for "Hotels Near Of Me" in the Buffalo, NY area, Courtyard Buffalo Amherst/University offers a convenient location and a range of standard amenities expected from a Marriott property. However, potential guests should be aware of the mixed reviews regarding cleanliness and customer service, and it is recommended to confirm the availability of specific facilities, such as the pool, prior to their stay to manage expectations.
4100 Sheridan Dr, Buffalo, NY 14221, USA
Get directionsBefore I begin, I would like to acknowledge that this review is not a false review. It is very authentic. Yesterday, my family and I checked into this establishment. We had a kind hotel representative who checked us in and we then went to our rooms. The hotel representative informed us that we could stay until 2pm tomorrow. We had an overnight stay and double rooms. In my room, there was a long black skinny insect on the window, the window seals were dirty, the bathroom floors had a brown rust in the corner near the shower, one toilet paper roll has brown stains that were previously there on the sides of the roll, there was an ant crawling on the bathroom floor, and all three dresser drawers were unclean on the inside. Due to us arriving in the evening and needing to relax, we stayed in the room. The beds were fine. This morning, my father received a call from a female hotel representative at the front desk who informed him that he is not supposed to stay until 2pm. My father kindly informed the front desk representative that he was informed by yesterday’s hotel representative that he could stay until 2pm, and if he had known that he couldn’t, he would have left at 12pm. The representative then proceeds to inform my father in a disrespectful tone and matter “It’s fine… whatever”and then proceeds to hang up the phone on him. How am I aware of the interaction? I was standing directly next to him the entire time. We are out of town guests who were here for a personal and serious family matter. I also wanted to note that when I came back into the hotel to check on my sister, she informed me that the female representative was discussing at the front desk how “An angry man wanted to stay until 2pm”. To discuss a guest at the front desk while other potential guests are there is absolutely unacceptable, but to also lie on a guest when the representative was actually the disrespectful person during the conversation is another aspect that I 110% not okay. In the event that another story is told on what truly happened, I am more than willing to relay the accurate information. We are also a family that frequently utilizes the Marriott properties in various states. To already be in a sensitive place emotionally during this time and to be treated with a lack of hospitality by the particular female hotel representative is unacceptable. Customer service should be to serve the customers and promote a positive brand as a representative and most importantly for the hotel brand. I am extremely disappointed. Thus, for those who would like to stay at this particular hotel, please reconsider evaluating other options.
May 15, 2025 · Alexis WDisappointing Stay – Poor Customer Service I booked this hotel mainly because it advertised a pool, but when I checked in, I was told it was closed. There was no prior notice, yet I was still charged the full rate. I asked the manager for some kind of compensation, but both he and the front desk staff were rude, dismissive, and completely unwilling to help. There was no empathy, no solution offered, and no respect for the customer. It's shocking that a hotel under the Marriott name has such unprofessional staff and no backup plan for situations like this. Terrible customer service – I absolutely do not recommend this hotel.
Apr 14, 2025 · Luis QuirogaRooms are clean, modern and well maintained. The staff is friendly and internet speed is very good. I stayed more than 1 week due to business trips. I really liked the hotel and how it is located in a busy road with a lot of shopping and restaurants nearby.
Mar 17, 2025 · Hyunjae LeeA bit out of the way of downtown and not super walkable to anything but the rooms are nice and clean and the staff is very helpful and friendly. The cafe in the lobby is good too. Love the avocado toast
Apr 20, 2025 · Cheryl Bruderthe room was disgusting! The bathroom had stained floors, shower curtains, and the wallpaper was peeling off the bathroom wall. It smelled horrible when we walked into our room. We went to the front desk to ask for extra bed linens and pillows and they said they were completely out. Rooms need serious renovations and customer service could be a little nicer, I do not recommend staying here.
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