Red Roof PLUS+ University at Buffalo - Amherst

Booked my stay 1 month in advance, confirmed reservation, and trip all good to go. Arrived in the USA the day of stay, shopped, dined, and showed up to check in.... We were met by the National Guard who had been using this location to house migrants. Called Red roof to enquire about our reservation but all they could say was that the operator had not informed them of the present conditions at this site and that they would be more that happy provide accommodations at another location for 3 times our previous confirmed reservation. Red roof at no time accepted any responsibilities to rectify this error on their part and went even further to attempt to charge our credit card for the stay that never happened. This even has left me feeling scammed and showing the corporate greed in this chain. I've been a club member for over 8 years, but no more will I stay at any of their facilities nationwide. Even after calling them to inform them of the current site conditions, they still charged my credit card for a stay that never happened....... I shocked that they had the balls to attempt this. Stay clear of this chain. No apologies to date, and my credit card company has canceled our card and reversed the charges. Drove 4 hours back home after a ruined getaway.

Hopefully, this place remains closed. This place was beautiful and clean in 2015. However, the ownership must have changed because in 2021, the hotel room was filthy. I woke up and my arms were covered with red marks. I was bit by bed bugs. The final straw is when I was half naked, a strange Indian/Middle Eastern man opened our door with a set of keys. Thankfully, my husband ran to the door to stop him. He said that he was reminding us that the check-out was approaching. Very inappropriate. I never experienced a hotel staff member opening a door while I'm half naked before the check-out time. He probably thought that I was alone. PLEASE KEEP THIS PLACE CLOSED!

Steer clear. We chose this place because of its proximity to the university. Upon arriving with four people we were told that our room only had two pillows because they were waiting on laundry and we should expect the extra pillows in a day! What!? When we entered the room, which looks nothing like the pictures online, the carpet was dirty and the whole room smelled musty. While settling down I checked the mattress seams and found LIVE BED BUGS!!! We went back to the front desk, who very nicely told us they would give us a new room. The room was upstairs from the previous room. The room smelled very strongly of men’s cologne, to the point we thought someone was inside (there wasn’t anyone) but better than the musty smell in the previous room. A quick inspection didn’t reveal any live bugs(that I could see). But the room was filthy. There was garbage being the beds, the bathroom was rusty, the vent was hanging off the wall, the walls had stains on them, the chair had questionable goo on it. The toilet kept making noise and would barely flush. There were no towels except for a hand towel. We were not expecting anything fancy but this was the worst. Unfortunately, everything else around there was booked so we decided to stay. About an hour later and a Google search on bed bug signs, we stripped the sheets off the beds and it was disgusting!!!! There were blood drops on them (from bed bugs) the mattresses had dirt and pet hair underneath them. One mattress was full of cigarette burns and a large blood/body fluid stain I don’t know if someone had died there or what! We could not stay there and decided to leave and had to find a place much further than intended. The whole experience completely skeeved me out to hotels in general and definitely Red Roof Inns!!!! Never again!!! STAY AWAY from this place!

We booked this place because of its vicinity to the University to be close to our child moving in for the weekend. We were greatly disappointed in the accommodations and service. Upon checkin, (long wait because people in front of us were asking to switch rooms due to problems), and we discovered the room we booked isn't available. We booked a room with 2 beds for the 3 of us. They offered to upgrade us to a King premium. How does that help us??? I explained we had our son with us and need 2 beds. They then made us wait and then asked if we could wait longer. It was already late and I gave in and took the King room. The room was full of spiders on the ceiling. The smell in the room was not pleasant. It almost smelled like cat urine (this is a pet friendly hotel). The air was musty as well. I believe the AC unit probably needed cleaning out. Floors were not clean. Toiletries consisted of bar soaps and tiny bottle of shampoo/conditioner combo. This was not a pleasant experience and definitely a low budget hotel. It was convenient to where we needed to be but we were not comfortable here. Do not recommend coming back.

The floors were so dirty that your feet or socks turn completely black in just a few steps, like you just walked through a coal mine. On both beds, the sheets had various blood stains and yellow stains. They had not cleaned under the beds, probably for weeks, because there was all kinds of food and debris underneath. The faucet was so loose, we were afraid to use it because it seemed about to fall off. Several of the lights had burned out and did not work, including the light above the bathroom counter, which is probably the most important one. Obviously, housekeeping and management are aware of these issues and don't care, because this is not something that just happened in one stay – it's been building up and neglected for weeks. The TV was missing the remote, and there are no buttons on the TV itself, so we couldn't use it at all. We paid extra for a "premium" room that was supposed to include a fridge furnished with snacks, but there were none. When I tried to speak to the front desk about it, they acted extremely lethargic and did not seem to be informed about the way their own rooms are supposed to be, but they gave me $5 off (wow, thanks). Later, I e-mailed the front desk twice to request that the surprise fee for the safe be removed, since I never used the safe. Both e-mails never got a response. The location is convenient, and it's a good amount cheaper than many hotels in the area, but you are definitely NOT getting your money's worth here. If there's anywhere you can expect to get bedbugs, it would be here. I've never written an online review before, but this was bad enough I think people need to be warned.