Hotels Near Of MeKentuckyJefferson CountyLouisvilleHighland ParkPhillips Lane
819 Phillips Ln, Louisville, KY 40209, USA
Booked this hotel because of the pool. My two sons were extremely excited to swim. Asked a worker where the pool was and she stated that it had been removed 2/3 and I booked on 2/12. Called Marriot Customer Service and they told me to speak with the front desk for some sort of compensation. The front desk lady had an attitude because I showed her on the Bonvoy app that a pool is listed. She blamed it on Marriot and stated that they would contact Marriot to give me some sort of compensation. I called Marriot days later and the hotel never did contact them. Also the hotel closed out my complaint and stated no compensation should be given. The pool and fitness center are still listed on the app currently. Do not book here if you are looking for these amenities because they have false information listed.
The Courtyard Louisville Airport, situated at 819 Phillips Ln, Louisville, KY 40209, USA, is a Marriott-branded hotel designed to offer a balance of comfort and functionality for both business and leisure travelers. For inquiries, you can reach them at (502) 368-5678 or +1 502-368-5678. Positioned within the "Hotels Near Of Me" category, this hotel emphasizes its prime location and contemporary amenities, catering to guests seeking convenient access to the airport and local attractions.
The Courtyard Louisville Airport benefits significantly from its strategic location. It is less than a mile from the Louisville International Airport (SDF), making it an exceptionally convenient choice for air travelers. The hotel offers a complimentary 24-hour airport shuttle service, ensuring ease of transport for guests arriving or departing. While the immediate vicinity is dominated by airport and commercial areas, the hotel's placement provides quick access to major interstates (I-65 and I-264), facilitating travel throughout Louisville.
Beyond the airport, the hotel is notably close to several of Louisville's major attractions. It is within walking distance or a short drive from the Kentucky Exposition Center, a primary venue for conventions, trade shows, and events. Directly across the street is Kentucky Kingdom, a popular amusement and water park, for which the hotel also offers a complimentary shuttle service during operating seasons. Other significant landmarks like Churchill Downs, home of the Kentucky Derby, the University of Louisville, and the Louisville Zoo are also easily accessible. While the convenience to the airport is a major plus, some guests have noted potential noise from air traffic, a common consideration for properties in airport corridors.
The hotel itself has undergone extensive renovations, with reviews from 2023 highlighting transformations in the lobby, public spaces, and the on-site restaurant. This suggests a commitment to maintaining a modern and refined atmosphere. Guests often describe the hotel as "very clean and organized," with updated rooms and hallways, contributing to a pleasant environment.
Courtyard by Marriott is known for its contemporary design and amenities aimed at both productivity and relaxation. The Louisville Airport location upholds this standard with several key features:
Important Note on Pool and Fitness Center: While promotional materials and some online listings still indicate an indoor pool and fitness center, recent customer reviews suggest that the pool has been removed. One specific review from a customer who booked in February indicates that the pool was removed as of February 2nd/3rd and that the hotel had not updated its information on third-party apps, leading to customer dissatisfaction regarding false advertising of amenities. It is highly recommended that prospective guests verify the current availability of the pool and fitness center directly with the hotel before booking, especially if these amenities are crucial to their stay.
As a Marriott property, Courtyard Louisville Airport participates in the Marriott Bonvoy loyalty program. Members can earn and redeem points for stays, enjoy exclusive member rates, and access various benefits depending on their elite status. Common promotions and offers from Marriott and Courtyard brands include:
Guests are encouraged to check the official Marriott website or use the Marriott Bonvoy app for the most accurate and up-to-date promotional information and to book directly for the best rate guarantee and to maximize loyalty benefits.
Customer reviews paint a generally positive picture of the Courtyard Louisville Airport, with a strong emphasis on cleanliness, comfortable rooms, and friendly staff. The staff, particularly at the front desk, often receive high praise for being helpful, professional, and attentive. The hotel's modern and updated appearance is consistently mentioned as a plus. The convenience of the airport shuttle and its proximity to the Kentucky Exposition Center and Kentucky Kingdom are significant advantages for many travelers.
However, the issue with the misleading information regarding the pool is a recurring concern in recent feedback. This highlights the importance of direct communication with the hotel to confirm specific amenity availability. While the on-site Bistro is appreciated for its convenience, some guests suggest that dining options might be limited, and the pricing could be a factor for budget-conscious travelers. The potential for airplane noise, given its airport location, is another minor point of consideration for light sleepers.
In summary, the Courtyard Louisville Airport offers a solid and reliable stay for those seeking modern accommodations with excellent proximity to the airport and major event venues. Its commitment to cleanliness and friendly service is evident in guest feedback. Prospective guests, especially those for whom a pool or specific amenities are vital, should confirm their availability directly with the hotel to ensure a satisfactory experience.
819 Phillips Ln, Louisville, KY 40209, USA
Get directionsBooked this hotel because of the pool. My two sons were extremely excited to swim. Asked a worker where the pool was and she stated that it had been removed 2/3 and I booked on 2/12. Called Marriot Customer Service and they told me to speak with the front desk for some sort of compensation. The front desk lady had an attitude because I showed her on the Bonvoy app that a pool is listed. She blamed it on Marriot and stated that they would contact Marriot to give me some sort of compensation. I called Marriot days later and the hotel never did contact them. Also the hotel closed out my complaint and stated no compensation should be given. The pool and fitness center are still listed on the app currently. Do not book here if you are looking for these amenities because they have false information listed.
Apr 23, 2025 · miesha hillGreat hotel, Donelle at the front desk was awesome. Very clean and organized. Room was great. Bar on site to a quick drink before bed.
Mar 25, 2025 · Bryan WorleyI always leave a review for exceptional service, and this is location is the pinnacle of great service! Diane King, and Cody Stiehl made sure my meeting, as well as my stay was top notch! I travel all over the U.S conducting trainings, and stay at Marriots 4-5 days a week...Every once in awhile, a location stands out from the crowd, and this place sure did! Pay attention Marriot, to the folks who represent your brand with such high esteem! 10 stars for this location, and 10 stars for Diane and Cody!
Mar 09, 2025 · TheContractorman2003This hotel was wonderful! The service was great. The amenities more than I could hope to use during my short stay. Service was exceptional. These small restaurant in the lobby was excellent! They made getting to the airport with the on-demand shuttle perfect.
Nov 06, 2024 · Jan Dixon ZachariasThe hotel was undergoing construction, but the teller didn’t inform me at check-in. Someone was hammering above my room until 10 PM, which was quite disruptive. It seems like everything in the hotel is either being replaced or will be soon. On the bright side, I appreciated that they still have a business center with a printer, which is a rare offering these days.
Dec 10, 2024 · Andrew Park709 Phillips Ln, Louisville, KY 40209, USA
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