SpringHill Suites Louisville Airport ico

SpringHill Suites Louisville Airport

Hotels Near Of MeKentuckyJefferson CountyLouisvilleFairgroundsPhillips Lane

820 Phillips Ln, Louisville, KY 40209, USA

4.0

SpringHill Suites by Marriott in Louisville had some definite positives—mainly the convenient location and truly kind, helpful staff who did their best to make our stay comfortable. Unfortunately, the hotel itself is in serious need of an update and a deep clean. The carpet in our room left our socks visibly dirty, which was pretty gross, and the toilet was clogged when we arrived. During a busy weekend event, they actually ran out of towels for guests, which was surprising and frustrating. It was clear the staff was doing everything they could, but they just didn’t seem to have the resources or support from Marriott to maintain the hotel properly. Also worth noting: the pool is tiny—more of a splash zone than a place to relax or swim. If Marriott invests in refreshing this location and giving the staff the tools they need, it could be great. But for now, it’s just a tired property that doesn’t meet the usual brand standard.

Mike Greenwell
  • Overview
  • (502) 361-9009
  • www.marriott.com

SpringHill Suites Louisville Airport Introduce

When searching for "Hotels Near Of Me" in Louisville, Kentucky, especially for travelers prioritizing airport proximity and spacious accommodations, the SpringHill Suites Louisville Airport by Marriott at 820 Phillips Ln, Louisville, KY 40209, USA, often comes into view. This all-suite hotel aims to provide a comfortable and convenient experience for both business and leisure guests.

Environment and Location

The SpringHill Suites Louisville Airport benefits significantly from its prime location. Situated just a short distance from the Louisville International Airport (SDF), it offers exceptional convenience for air travelers, with a complimentary 24-hour airport shuttle service available on request. This makes transitions to and from flights seamless and stress-free. The hotel's address on Phillips Lane also places it strategically close to major Louisville attractions and business hubs.

Directly adjacent to the hotel is the Kentucky Exposition Center, making it an ideal choice for attendees and exhibitors of conventions, trade shows, and events held there. Additionally, thrill-seekers and families will appreciate its close proximity to Kentucky Kingdom and Hurricane Bay water park, which is practically next door. Beyond these immediate neighbors, the hotel is also conveniently located less than 3 miles from the iconic Churchill Downs, home of the Kentucky Derby, and the University of Louisville. Other accessible attractions include the Muhammad Ali Center, the Louisville Slugger Factory & Museum, and the vibrant 4th Street LIVE! entertainment district, all within a reasonable driving distance. The surrounding area offers various dining options, from quick bites to sit-down restaurants, catering to different tastes and preferences.

While the hotel's exterior and common areas aim for a modern aesthetic, some guest feedback suggests that the property, built in 2007, is showing signs of age and could benefit from a refresh. Its proximity to the airport, while convenient, can sometimes lead to noise from planes, which guests should be aware of.

Services and Amenities

SpringHill Suites Louisville Airport offers 120 oversized suites, which are designed to be approximately 25% larger than traditional hotel rooms, providing more space for comfort and functionality. Each suite typically includes a microwave, mini-fridge, coffee maker, a full-sized sofa bed, a large work desk, high-speed wired and wireless internet access, plush bedding, and a flat-panel TV with cable channels. This suite-style setup is particularly beneficial for families or those on extended stays who appreciate the extra living and work areas.

A key amenity highlighted by guests is the complimentary hot breakfast buffet, which is served daily and includes a variety of options. While some reviews mention that the breakfast choices can be limited or the quality varies (e.g., powdered eggs, prepackaged waffles), it is generally appreciated as a convenient start to the day. The hotel also features an indoor pool, which guests have noted is on the smaller side, more suitable for a quick dip than extensive swimming. A 24-hour fitness center equipped with various machines and weights is available for guests to maintain their fitness routines. Other convenient services include a 24-hour front desk, dry cleaning/laundry services, and luggage storage. For business travelers, there is a 24-hour business center and meeting facilities, with around 950 square feet of meeting space suitable for small to medium-sized events.

The hotel offers free self-parking for guests, with uncovered extended parking available for a surcharge. There is also an electric car charging station on-site, catering to guests with electric vehicles. The property also provides a free local area shuttle service within a 3-mile radius and a free theme park shuttle, further enhancing convenience for exploring Louisville.

Features and Customer Feedback

A consistent positive theme in customer reviews revolves around the hotel staff. Many guests, like the one who specifically mentioned "Sam at the front desk," laud the staff for their genuine warmth, friendliness, and helpfulness. The staff's dedication to making guests feel welcome and comfortable, often going "out of their way," is a significant feature that stands out. The prompt and efficient airport shuttle service and the convenient location are also frequently praised. The spaciousness of the suites is another commonly cited positive, offering a more comfortable experience than standard hotel rooms.

However, an objective look at guest feedback also reveals areas where the hotel is "in serious need of an update and a deep clean." Recurring concerns include visible dirt on carpets, clogged toilets upon arrival, and general signs of wear and tear, indicating that the property may not consistently meet Marriott's usual brand standards in terms of maintenance and cleanliness. Instances like running out of towels during busy periods suggest operational challenges. Some reviews also mention that the rooms can be noisy due to airport proximity and plumbing sounds, and that beds can be uncomfortably hard with flat pillows. These aspects suggest that while the staff strives for excellent service, the hotel's physical infrastructure could benefit from significant investment to enhance the overall guest experience.

Promotional Information

As a Marriott Bonvoy property, SpringHill Suites Louisville Airport participates in the Marriott Bonvoy loyalty program, allowing guests to earn and redeem points for stays. Members often gain access to exclusive rates and benefits. While specific, ongoing, public promotions are best checked directly on the Marriott website or by contacting the hotel at (502) 361-9009 or +1 502-361-9009, Marriott frequently offers deals such as "Save on 5+ Nights," providing discounts for extended stays. These types of promotions are particularly appealing to those seeking longer-term accommodations for business or leisure. AAA/CAA members can also often find discounted rates. Potential guests are advised to visit the official Marriott website for SpringHill Suites Louisville Airport or call the hotel directly to inquire about current special offers, seasonal packages, and corporate rates that might apply to their travel needs.

SpringHill Suites Louisville Airport Photos

SpringHill Suites Louisville Airport 5
SpringHill Suites Louisville Airport 5
SpringHill Suites Louisville Airport 5
SpringHill Suites Louisville Airport 5
SpringHill Suites Louisville Airport 5
SpringHill Suites Louisville Airport 5
SpringHill Suites Louisville Airport 5
SpringHill Suites Louisville Airport 5
SpringHill Suites Louisville Airport 5
SpringHill Suites Louisville Airport 5

SpringHill Suites Louisville Airport Location

SpringHill Suites Louisville Airport

820 Phillips Ln, Louisville, KY 40209, USA

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Reviews

SpringHill Suites by Marriott in Louisville had some definite positives—mainly the convenient location and truly kind, helpful staff who did their best to make our stay comfortable. Unfortunately, the hotel itself is in serious need of an update and a deep clean. The carpet in our room left our socks visibly dirty, which was pretty gross, and the toilet was clogged when we arrived. During a busy weekend event, they actually ran out of towels for guests, which was surprising and frustrating. It was clear the staff was doing everything they could, but they just didn’t seem to have the resources or support from Marriott to maintain the hotel properly. Also worth noting: the pool is tiny—more of a splash zone than a place to relax or swim. If Marriott invests in refreshing this location and giving the staff the tools they need, it could be great. But for now, it’s just a tired property that doesn’t meet the usual brand standard.

May 19, 2025 · Mike Greenwell

From the moment I walked into the hotel, Sam at the front desk made me feel genuinely welcomed. Her warm smile and friendly demeanor instantly set the tone for a wonderful stay. She was not only professional and efficient but also went out of her way to ensure I had everything I needed, offering great recommendations and always greeting me with kindness. It’s rare to find someone who makes you feel at home even when you’re miles away, but she did just that. Thank you, Sam, for making my stay extra special!

Mar 26, 2025 · Brandon Miner

I spent 4 nights at this location last summer in 2024, and it was such a wonderful experience! The amenities are very nice, but the staff is what really make this hotel head and shoulders above so many other hotels. I was treated with such wonderful hospitality by the front desk as well as the drivers of the shuttles that took me so many places in the surround area. I felt "pampered" the moment I first checked in and up to the day I checked out. I am writing this review today, because I just booked a new 2025 reservation for the same time frame with the front desk staff member "Sam". Turns out this very professional and kind young lady was instrumental in helping me book my previous 2024 reservation. And once again, Sam was so very up-beat, kind and helpful in arranging my new reservation, and at the same room rate as I had during my 2024 stay. Sam took all the time I needed to answer all of my questions. And she made sure I received an email of my reservation and even took the time to text me back-up information about my reservation as a quick-reference convenience. I truly wish this sort of fantastic customer service was provided by so many other companies, where their customer service falls so short of this great SpringHill Suites Louisville Airport experience. And I just wanted to make sure that management was aware that they have such a great employee.

Dec 16, 2024 · Fritz Descovich

Other than the shower/tub being outdated and it had hair in it, the room was good for one night. I was too tired to move or complain. I was recognized as Gold Elite at check-in and given bottled water, which was nice.

May 15, 2025 · Butterfly

Check-in was fast and easy. the front desk staff at check-in was very friendly. Rooms were clean and spacious. Breakfast was ample, but I missed the make your own waffles that most every other hotel has. Now, there were fresh scrambled eggs every morning along with sausage. The ladies tending to the breakfast area did a nice job keeping everything stocked and clean.Beds were hard as sleeping on concrete , I normally sleep on a firm mattress , and these are beyond firm. The pillows were fine, 3 per bed. The pool was warm and inviting on our first day there. The next day, the temperature outside dropped, and the pool area and water were very cold. Asked at the front desk to have the temperature checked, and the girl at the desk let me know that no one would be there till Monday to be able to check it. Both manager and maintenance were gone for the day. This was on a Friday. I did receive a call from the manager when I got back to my room. She let me know she stopped by and checked the temperature, and it was where it should be. The area by the pool is surrounded by glass, and i feel that the temperature being so low may have contributed to the area and water feeling so cold. I will give them the benefit of the doubt. The location was great for what we needed. Would I stay there again?? One of the main reasons we picked this hotel was for it having the pool . Without the pool, I really didn't see enough positives with all the other hotels in the area.

Jan 15, 2025 · Rebecca Kirich

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