Courtyard Portland Downtown/Waterfront ico

Courtyard Portland Downtown/Waterfront

Hotels Near Of MeMaineCumberland CountyPortlandOld PortCommercial Street

321 Commercial St, Portland, ME 04101, USA

4.0

The hotel, view, amenities, etc are all great, but what really makes this hotel phenomenal is the staff. We stayed 3 days over February vk, the front desk staff was the same all 3 days (I wish I could remember their name, she was a middle aged woman, on the shorter side, with the prettiest silver eye shadow and beautiful blue manicure) She could not have been any more amazing! She was great with our little one, we felt like she was invested in us having a great little trip, and she was just so personable and lovely to chat with. We so enjoyed every interaction with her! She definitely deserves a raise!! We did have one incident in the pool when two extremely inebriated parents brought their two kids in to swim, then proceeded to not watch them as they drove everyone but us, out of the pool. I’ve never in my life complained about another guest while traveling (which we do frequently) but this was a safety issue. It was so uncomfortable to even say anything, but again the same staff member immediately addressed the issue and did so very professionally. We only live two hours away from Portland, this was a spur of the moment decision to head down and try to give our little a mini vk during February break. We often come to Portland for a long weekend and we have stayed in dozens of hotels over the years. This is definitely one hotel we will be returning to and it is 100% because the staff is so fantastic! From the front desk to housekeeping every one was phenomenal. Don’t get me wrong, the hotel is lovely too. However, you can have the most luxurious hotel in the world, but if you don’t have great staff, you have nothing.

Kaitlin Callahan
  • Overview
  • (207) 780-6000
  • www.marriott.com

Courtyard Portland Downtown/Waterfront Introduce

For anyone searching for "Hotels Near Of Me" in the vibrant city of Portland, Maine, the Courtyard Portland Downtown/Waterfront consistently emerges as a highly recommended option. Located at 321 Commercial St, Portland, ME 04101, USA, this hotel is celebrated not only for its prime waterfront location and modern amenities but, more importantly, for its truly exceptional staff, which elevates the entire guest experience.

Environment and Ambiance: Modern Comfort by the Waterfront

The Courtyard Portland Downtown/Waterfront is ideally situated on Commercial Street, placing guests directly on Portland's bustling working waterfront. This location offers the distinct advantage of being within easy walking distance to many of the city's key attractions. The historic Old Port district, with its charming cobblestone streets, diverse array of renowned restaurants, unique boutiques, art galleries, and lively bars, is just a stone's throw away. Guests can easily stroll to the ferry terminals for island excursions or explore the vibrant fishing piers. The hotel's position provides a dynamic urban experience, with the sounds and sights of a working harbor contributing to its character.

The hotel itself presents a modern and inviting ambiance. As a Courtyard by Marriott property, it adheres to a contemporary design aesthetic focused on functionality and comfort. The common areas are well-maintained and clean, designed to facilitate both relaxation and productivity. Many rooms and public spaces offer desirable views of the waterfront, providing a picturesque backdrop to the stay. The overall environment is one of efficiency combined with a welcoming atmosphere, appealing to both business and leisure travelers.

Exceptional Services and Phenomenal Staff: The Defining Feature

What truly sets the Courtyard Portland Downtown/Waterfront apart, as overwhelmingly attested by guest reviews, is its "phenomenal staff." From the front desk to housekeeping, the team is consistently described as "amazing," "fantastic," "so nice and friendly," and "exemplary." Guests frequently highlight instances of staff going above and beyond, providing personalized attention and making them feel genuinely valued and "invested in us having a great little trip." This level of personable and professional service ensures that guests feel cared for, even when unexpected issues arise, as demonstrated by the swift and professional handling of guest concerns, such as safety issues in the pool area. This commitment to outstanding service is arguably the hotel's strongest asset.

In addition to the remarkable service, the hotel offers a comprehensive suite of amenities and services designed for comfort and convenience:

  • The Bistro: Eat. Drink. Connect.®: This on-site restaurant serves Starbucks® coffee and offers a variety of breakfast and dinner options, including healthy choices, and evening bar service with cocktails and beer. It's a convenient spot for a quick bite or a relaxed meal.
  • Indoor Heated Pool and Whirlpool: A popular amenity, especially for families and during cooler months, providing a great option for recreation and relaxation.
  • 24-Hour Fitness Center: Equipped with cardio machines and free weights, allowing guests to maintain their workout routines at any time.
  • Complimentary Wi-Fi: High-speed internet access is available throughout the hotel, including all guest rooms and public areas, ensuring guests can stay connected for work or leisure.
  • Business Center: Providing access to computers and printing services for business travelers.
  • Meeting and Event Spaces: The hotel offers flexible event space (typically around 1,000 sq ft across multiple rooms) for small meetings or gatherings.
  • On-site Laundry: For guest convenience, especially for longer stays.
  • Safety Deposit Boxes at Front Desk: For securing valuables.
  • Housekeeping: Daily housekeeping ensures rooms are kept clean and tidy.
  • On-Site Parking: While a fee applies (typically $25 daily for self-parking, with an indoor garage option at an additional cost), guests appreciate the availability of secure parking in downtown Portland.
  • Accessibility Features: The hotel offers accessible rooms and features to accommodate guests with disabilities.

Clean and Comfortable Features: Modern Rooms for a Relaxing Stay

The Courtyard Portland Downtown/Waterfront offers 123 guest rooms and suites, all designed with a modern aesthetic and focus on comfort. Guests consistently describe the rooms as "clean and nice." Each room is equipped with features aimed at providing a pleasant and functional stay:

  • Comfortable Bedding: Rooms feature plush mattresses, crisp linens, and an array of pillows, ensuring a restful night's sleep.
  • Flat-screen TVs: Equipped with popular streaming services and premium movie channels for entertainment.
  • Mini-Fridge and Coffee Maker: Convenient amenities for storing snacks and preparing beverages.
  • Work Desk with Ergonomic Chair: Providing a comfortable space for productivity for business travelers.
  • Modern Bathrooms: Private bathrooms with contemporary fixtures, complimentary toiletries, and hair dryers.
  • Soundproofed Windows: While not explicitly stated for all rooms, the comfort in a busy downtown area suggests efforts to minimize outside noise.
  • Views: Many rooms offer city or partial water views, enhancing the visual appeal of the stay.
The overall design of the rooms is practical yet stylish, aligning with the Courtyard brand's commitment to providing a productive and comfortable environment for its guests.

Promotional Information and Ideal Guest Experience: Your Go-To Portland Base

The Courtyard Portland Downtown/Waterfront is an ideal choice for a diverse range of travelers visiting Portland. It particularly appeals to:

  • Families: The indoor pool is a significant draw for families, and the comfortable rooms cater well to those traveling with children.
  • Business Travelers: With its reliable Wi-Fi, fitness center, and convenient downtown location, it's well-suited for corporate trips.
  • Leisure Travelers Seeking Convenience: Those who want easy access to Portland's vibrant culinary scene, shops, and attractions will find the location unbeatable.
  • Marriott Bonvoy Members: As a Marriott property, guests can earn and redeem Bonvoy points, and potentially enjoy elite benefits.

Many loyal guests declare this their "go-to" hotel in Portland, stating they "only time I don't stay here is if they are booked up," which speaks volumes about its consistent quality and guest satisfaction. The hotel's emphasis on excellent service, combined with its modern facilities and prime location, ensures a hassle-free and enjoyable stay.

For specific promotional information, including seasonal packages, discounted rates, or special offers, it is always recommended to visit the official Marriott website for the Courtyard Portland Downtown/Waterfront or contact them directly at (207) 780-6000 or +1 207-780-6000. Booking in advance, especially during Portland's busy tourist seasons, is advisable to secure your preferred room type and dates. For those seeking "Hotels Near Of Me" in Portland that combine great location, modern amenities, and truly outstanding service, the Courtyard Portland Downtown/Waterfront is a highly reliable and consistently positive choice.

Courtyard Portland Downtown/Waterfront Photos

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Courtyard Portland Downtown/Waterfront Location

Courtyard Portland Downtown/Waterfront

321 Commercial St, Portland, ME 04101, USA

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Reviews

The hotel, view, amenities, etc are all great, but what really makes this hotel phenomenal is the staff. We stayed 3 days over February vk, the front desk staff was the same all 3 days (I wish I could remember their name, she was a middle aged woman, on the shorter side, with the prettiest silver eye shadow and beautiful blue manicure) She could not have been any more amazing! She was great with our little one, we felt like she was invested in us having a great little trip, and she was just so personable and lovely to chat with. We so enjoyed every interaction with her! She definitely deserves a raise!! We did have one incident in the pool when two extremely inebriated parents brought their two kids in to swim, then proceeded to not watch them as they drove everyone but us, out of the pool. I’ve never in my life complained about another guest while traveling (which we do frequently) but this was a safety issue. It was so uncomfortable to even say anything, but again the same staff member immediately addressed the issue and did so very professionally. We only live two hours away from Portland, this was a spur of the moment decision to head down and try to give our little a mini vk during February break. We often come to Portland for a long weekend and we have stayed in dozens of hotels over the years. This is definitely one hotel we will be returning to and it is 100% because the staff is so fantastic! From the front desk to housekeeping every one was phenomenal. Don’t get me wrong, the hotel is lovely too. However, you can have the most luxurious hotel in the world, but if you don’t have great staff, you have nothing.

Mar 21, 2025 · Kaitlin Callahan

Great staff, great location, clean and nice rooms. The thing that stands out here is the exemplary staff. Just so nice and friendly. I travel to Portland a few times a year... The only time I don't stay here is if they are booked up. Great hotel, awesome staff. You can't go wrong.

Mar 13, 2025 · Eric Anderson

Passed by our hotel bar & finally decided to try it. Andre was fantastic! He made us some amazing cocktails 🍸. Disappointed at the fact that we saw him running back & forth between bartending (from what he is clearly very passionate about) AND HAVING TO COOK?!?! Having one person serve as both bartender as well as food preparer doesn't seem like a good system as bar patrons and food patrons had to share his time and although he clearly wanted to be a great server for both, the competing tasks undermined his ability to be timely with either.

Apr 06, 2025 · Nikki B

Large room. Comfortable furnishings. Manager was accomodating. Only con was the Bistro. Limited hours and out of food items when opened. Great location. Walkable area to waterfront establishments and to Beckys Dinner.

May 13, 2025 · Valerie Hayes

I want to start of by saying my wife booked our room here because she wanted to be close to the arena. I will say that the room was beautiful. We were not a fan of the bed because it was hard like sleeping on what felt like a box with a mattress pad. Plus we had been told by staff that there was a Continental breakfast, however when we went down to get breakfast there wasn't any and was pointed to the restaurant with a Starbucks which we had to pay for. Plus they have valet parking which is added to your bill on checkout and was around $40.00 a day.

Mar 31, 2025 · John Drolet

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