Curtiss Hotel ico

Curtiss Hotel

Hotels Near Of MeNew YorkErie CountyBuffaloDowntownFranklin Street

210 Franklin St, Buffalo, NY 14202, USA

4.0

Buffalo’s only 5 star hotel with a 1 star continental breakfast. The rooms are amazing and very high tech, however, the bed was very uncomfortable. My wife and I felt the bed was uneven. The next morning got even worse. We went down for the continental breakfast and there was no milk or spoons for the cereal, the pastries were hard, the granola bars they served were stale and expired, and the toaster for the bagels seemed as though it was on its last life as it took 10 minutes to barely toast a bagel. The staff at the hotel were mostly great. They were all very polite and helpful. Unfortunately the gentleman working the breakfast was not very personable and would go missing for long periods of time. It wasn’t all negative though hence the 3 stars. The showers in the rooms were amazing, the hot springs were a wonderful amenity, and the rooftop bar was a great attraction. Not sure if we would ever stay again though.

Matthew Harrington
  • Overview
  • (716) 954-4900
  • curtisshotel.com

Curtiss Hotel Introduce

For local users seeking an unparalleled lodging experience in the "Hotels Near Of Me" category, the Curtiss Hotel stands as Buffalo's distinguished 5-star boutique hotel. Located at 210 Franklin St, Buffalo, NY 14202, USA, and readily accessible by phone at (716) 954-4900 or mobile at +1 716-954-4900, the Curtiss Hotel, an Ascend Hotel Collection member, promises a blend of historic grandeur, ultra-modern luxury, and unique amenities.

Environment: Historic Elegance in a Vibrant Downtown Setting

The Curtiss Hotel is nestled within the meticulously renovated historic Harlow C. Curtiss building, a landmark dating back to 1913. This transformation has preserved its ornate architecture while infusing it with contemporary sophistication, creating an environment that is both opulent and welcoming. The hotel's prime location in downtown Buffalo offers guests immediate access to the city's vibrant cultural and entertainment scene. It is within a short walking distance of key attractions such as Shea's Performing Arts Center (a 3-minute walk), the Buffalo Niagara Convention Center (0.3 km away), and numerous downtown restaurants, bars, and shops. Its proximity to public transportation, with Fountain Plaza Station (0.4 km away) and Lafayette Square Station (0.4 km away) just a few minutes away, makes exploring the wider city effortlessly convenient.

Beyond its urban surroundings, the Curtiss Hotel distinguishes itself with several unique on-site features that enhance its environment. The VUE Rooftop Lounge, open year-round, provides breathtaking panoramic views of downtown Buffalo, Lake Erie, and even the Canadian shoreline, offering a spectacular setting for cocktails and social gatherings, complete with fire pits and heated enclosed bar areas. Another standout feature is the "Urban Hot Springs," an oversized, mineral-infused hot tub heated to 102 degrees Fahrenheit (40 degrees Celsius), offering a year-round outdoor relaxation experience that feels like a tranquil oasis amidst the city buzz. While generally praised, one past guest noted some green algae-like buildup in the hot springs, suggesting a need for more consistent deep cleaning, though this did not significantly detract from their overall positive experience. The hotel also features a grand entrance and a stylish lobby, contributing to an overall sense of luxury from the moment guests arrive.

Services: Attentive Staff and Extensive Amenities

The service at the Curtiss Hotel is a consistent highlight for many guests. The staff are frequently described as "friendly and attentive," "polite and helpful," making guests feel welcome from check-in to check-out. The hotel operates a 24-hour front desk, ensuring that assistance and information are always available.

A complimentary continental breakfast is offered daily from 7:00 AM to 10:30 AM. While some reviews mention issues with the breakfast quality, such as lack of milk or spoons, hard pastries, stale granola bars, and a slow toaster, others still consider it a valuable inclusion. The hotel also hosts a free daily manager's reception, providing an opportunity for guests to socialize.

Other notable services include:

  • Complimentary self-parking and valet parking, a significant perk in a downtown location.
  • Complimentary wired and wireless internet access available in both public areas and guest rooms.
  • A full-service Harlow Spa offering deep-tissue, hot stone, and Swedish massages, as well as HydraFacial treatments (open daily by appointment). Guests staying at the hotel have complimentary access to the gym and hot springs area from 3 PM on arrival day until 11 AM on departure day.
  • A 24-hour fitness center (powered by G&G Fitness).
  • 24-hour business center and meeting rooms, including two private dining rooms for events.
  • Concierge services, luggage storage, and express check-in/check-out.
  • Laundry facilities and dry cleaning/laundry services.
  • Multilingual staff (English and Spanish are spoken).
  • Hair salon and gift shop/newsstand on site.
  • Wedding services are available, with the hotel offering luxurious spaces for events.
Features: High-Tech Luxury and Unmatched Comfort

The Curtiss Hotel boasts 68 individually furnished and decorated ultra-luxurious, high-tech rooms spread across 8 levels. Each room is designed to provide a sophisticated and comfortable stay, featuring:

  • Pillowtop beds with Frette Italian sheets and premium bedding. While generally comfortable, one review noted an "uncomfortable" and "uneven" bed, indicating this might be an occasional issue.
  • High-tech enhancements, including an iPad-type control at the bedside for various room functions, Toto toilets, and programmable steam/aromatherapy showers in some suites.
  • LED televisions with premium digital channels and pay movies.
  • Complimentary wired and wireless internet access, along with iPod docking stations.
  • In-room refrigerators and coffee/tea makers, plus free bottled water and a minibar with some complimentary items. Microwaves can be requested.
  • Private bathrooms are particularly lauded, often described as "amazing," featuring rainfall showerheads, bathrobes, designer toiletries, and bidets.
  • Air conditioning and heating for climate control.
  • Laptop-compatible safes for security.
  • Connecting/adjoining rooms are available for families or groups.
  • Highchairs and travel cots (cribs) are available, and up to two children under 17 can stay free when using existing beds.

Dining options at the Curtiss Hotel are a significant draw. Chez Ami Restaurant, a 200-plus seat casual upscale American cuisine restaurant, features Western New York's only revolving bar and year-round patio seating along West Huron Street. It serves breakfast, lunch, dinner, and light fare, with happy hour specials and a children's menu. The VUE Rooftop Lounge also offers American cuisine for brunch, lunch, dinner, and light fare, with a bar and happy hour. Buffalo Chophouse, another on-site fine-dining restaurant, specializes in local cuisine and serves dinner only.

Promotional Information and Important Considerations

As part of the Ascend Hotel Collection, the Curtiss Hotel participates in the Choice Privileges loyalty program, allowing guests to earn points and access member-exclusive rates and offers. It's always advisable to check the official Curtiss Hotel website or contact them directly at (716) 954-4900 for the most current promotional packages. They offer a "Buffalo Staycation Package," which includes a one-night stay, dinner at Chez Ami, unlimited use of the Urban Hot Springs, 24-hour fitness center access, a gift certificate for Buffalo Chophouse, and free parking, with special pricing for Sunday-Thursday and Friday night stays. This package is available through the end of April 2025 and requires direct booking by phone. Suite upgrades with air jet aroma tubs or steam showers are also available for a small additional charge.

Important considerations for prospective guests, based on customer feedback, include:

  • Breakfast Quality: While complimentary, the continental breakfast has received mixed reviews regarding its variety and availability of items.
  • Bed Comfort: One review mentioned an uncomfortable and uneven bed, which could be a concern for some travelers.
  • Hot Springs Maintenance: While generally well-received, a note about algae buildup suggests that the hot springs may occasionally require more thorough cleaning. Guests under 16 years old are only allowed in the hot springs with adult supervision, and guests under 18 years old are not allowed in the spa area. The hot springs are open from 6:00 AM to 11:00 PM.
  • Check-in/Check-out: Check-in is at 3:00 PM and check-out is at 11:00 AM. Minimum check-in age is 21. Early check-in and late check-out may be available for a fee.
  • Pets: Pets are not allowed, with the exception of service animals.
  • Damage Deposit: A damage deposit of USD 150 per stay is collected by credit card upon arrival.
  • Noise: While not as frequently mentioned as some other hotels, some guests have noted potential noise disturbances, so it's advisable to inquire about potential noise levels, especially during events.

In conclusion, the Curtiss Hotel offers a genuinely luxurious and distinctive experience in downtown Buffalo. Its unique combination of historic elegance, high-tech amenities, an outdoor Urban Hot Springs, and a vibrant rooftop lounge makes it a compelling choice within the "Hotels Near Of Me" category. While minor issues like breakfast consistency or hot springs maintenance have been noted, the overwhelming sentiment from guests highlights exceptional staff, clean and modern rooms, and a truly memorable stay. It is highly recommended for those seeking a premium and amenity-rich hotel experience in Buffalo.

Curtiss Hotel Photos

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Curtiss Hotel Location

Curtiss Hotel

210 Franklin St, Buffalo, NY 14202, USA

Get directions

Reviews

Buffalo’s only 5 star hotel with a 1 star continental breakfast. The rooms are amazing and very high tech, however, the bed was very uncomfortable. My wife and I felt the bed was uneven. The next morning got even worse. We went down for the continental breakfast and there was no milk or spoons for the cereal, the pastries were hard, the granola bars they served were stale and expired, and the toaster for the bagels seemed as though it was on its last life as it took 10 minutes to barely toast a bagel. The staff at the hotel were mostly great. They were all very polite and helpful. Unfortunately the gentleman working the breakfast was not very personable and would go missing for long periods of time. It wasn’t all negative though hence the 3 stars. The showers in the rooms were amazing, the hot springs were a wonderful amenity, and the rooftop bar was a great attraction. Not sure if we would ever stay again though.

Apr 12, 2025 · Matthew Harrington

Recently stayed overnight at the Curtis Hotel in Buffalo with my family while attending a Buffalo Bandits game and doing some cross-border shopping. The entire experience was excellent! The rooms were clean, modern, and very comfortable. The staff was friendly and attentive throughout our stay, making us feel welcome from the moment we arrived. The hot springs were a great way to relax after a busy day. While enjoyable, could definitely use a deep cleaning—there was some green algae-like buildup along the sides and near where the cover rolls out. That said, it didn’t take away too much from an otherwise great experience. We’d definitely stay again and recommend it to anyone looking for a fun, relaxing stay in Buffalo

Apr 13, 2025 · Will Haase

Everything was wonderful at the hotel. We were greeted by friendly staff members and offered a complementary glass of champagne to kick off our stay! The room was spacious, my only complaint was the pillows, one felt like a bag of concrete, and the other wasn't filled enough so when laying down your head was basically on the mattress. We wandered down to the bar later on in the evening, one of the bartenders was friendly/upbeat, the other seemed miserable to be working, the drinks were ok. Didn't have a chance to make it to the spa or hot tub but plan to go back soon for another experience!

Mar 26, 2025 · Marcie Shea

You will have to pardon the long winded review. I recently did a "staycation" on a Friday at the Curtiss Hotel. It was nothing short of magnificent. I would like to start by mentioning the absolute crown jewel of the Curtiss Hotel. His name is David. Referring to him as the crown jewel of the Curtiss Hotel is as much an honor to him as it was an honor to have him serve us, as the Curtiss Hotel is simply the finest hotel you will lay your head in a 100 mile radius. That being said, if the other staff have gleaned any of his expertise you will be blown away. I cannot express to you what a pleasure it was to watch a true master execute his job with such precision and grace as David does. Continuing with the fine dining facilities of Chez Ami, I was pleasantly surprised to see a familiar face on the management side of the house, Adam. I have had the pleasure of meeting Adam at another time dining restaurant, and was happy to see his talents were put to good use. The Hot springs are absolutely amazing 🤩, the rooms are very high tech, the valet service is prompt and efficient, the receptionists and bar staff should all be models, all incredibly beautiful and attentive. The Beef Tartare is the most splendid flavorful Beef Tartare I have ever laid a too on. The triple chocolate raspberry cake is a must. In the spa, if you are lucky enough you will get Nicole, she is the most amazing licensed massage therapist, and one of the most amazing people you can wish to meet. To whomever is reading this at the Curtiss, please make sure David and Nicole are looked after and don't go anywhere, while your food and location and drinks are second to none, the personal touch by these super stars is what will leave a lasting memory and beckon your customers back to spend money. They are the epitome of what a 5 star boutique hotel should be, they are the backbone of your establishment and their worth cannot be underestimated, nor can I properly quantify it due to the poverty of the English language. Thank you for hiring such amazing people. We will be back soon because of them specifically.

Apr 19, 2025 · Patrick Flesher

We had a business party tonight. We had great customer service. The first employee I truly interacted with was, Prayer. He was a person that looked out for our party and genuinely cared about us. He should be considered a strong asset to your business! Thank you for the great service Prayer!

Apr 26, 2025 · jason helmbrecht

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