Hotels Near Of MePennsylvaniaMontgomery CountyPlymouth MeetingFountain Road
640 Fountain Rd, Plymouth Meeting, PA 19462, USA
It’s a huge hotel, and was very busy. I wanted to like it, but I was pretty disappointed. The room was too hot, and the thermostat was inoperable, so I lived with it. The room had no windows due to the design of the hotel…the bedroom “windows” are just backlit panels that do not allow any outside ventilation. The room was clean but dated. Of course I could have changed rooms but because of the huge line at the desk when I realized the room issues, I just lived with it because I was just there for the night. The desk clerk at check in was not into his job whatsoever. He said nothing to us, just checked us in. The worst part was that I was charged two nights even though I only stayed one night. I made reservations (for one night) through my credit card, and for that reason, when I called the hotel a few days later after noticing the error on my receipt, they said they couldn’t do anything. So I paid for two nights I guess. The act of calling the hotel to discuss this was a huge ordeal. I called the number on the receipt (which was the hotel’s number), but after several tries and number combinations, the guy I spoke to was from Hilton corporate and talking to him was pointless (after 30 minutes of explanation). When I finally talked to someone at the hotel, she was very nice and understanding, but she said there was nothing they could do. Really? I stayed one night and was charged for two, seems pretty simple to me. I am going to follow up with my credit card since Hilton was no help (even though the error was 100% theirs). Very disappointed with Hilton overall, and my future travel plans will reflect this. Edit: Wanted to add an update that a few weeks later I was issued a refund for the incorrect night.
For individuals searching the "Hotels Near Of Me" platform for accommodation in the Plymouth Meeting, Pennsylvania area, the DoubleTree Suites by Hilton Hotel Philadelphia West, located at 640 Fountain Rd, Plymouth Meeting, PA 19462, USA, may appear as a prominent option. As a Hilton brand, it is expected to offer a certain standard of service and comfort, especially with its "suites" designation implying more spacious lodging. However, an objective introduction requires a balanced look at its offerings alongside real customer experiences to provide a comprehensive understanding for potential guests.
The "environment" of the DoubleTree Suites by Hilton Hotel Philadelphia West, as described by guests, indicates a large and often busy establishment. While the exterior and common areas might project a professional image typical of a Hilton property, the internal environment of individual rooms can be inconsistent. One guest noted that the room design can lead to a lack of natural light, with bedroom "windows" being merely backlit panels that do not allow outside ventilation. This can contribute to a sense of being enclosed and a challenge in regulating room temperature, as one reviewer found their room "too hot" with an inoperable thermostat. While the hotel aims for a comfortable atmosphere, the dated appearance and cleanliness issues reported by some guests in their rooms suggest that the internal environment may not always meet the expectations set by the brand. The overall impression can be one of a high-traffic hotel that may struggle with consistent maintenance across all its units.
In terms of "services," guests can expect standard offerings typically found at a DoubleTree property, including front desk assistance. However, the quality of this service can vary significantly, as highlighted by customer reviews. One guest reported a disappointing check-in experience with a desk clerk who was unengaged. Conversely, another reviewer specifically praised "Jamil at the front desk" for being "absolutely outstanding," demonstrating that individual staff members can provide exceptional service despite broader issues. The hotel provides amenities such as a pool, though it is important to note that the pool may not always be operational, as one guest reported it being "closed during our stay." This is a significant point for guests who prioritize such facilities. While not explicitly mentioned in the provided reviews, DoubleTree hotels typically offer a warm chocolate chip cookie upon check-in, on-site dining options for breakfast, lunch, and dinner, a fitness center, and meeting/event spaces. Guests would also expect Wi-Fi access, and potentially room service, as part of a full-service hotel experience.
The "features" of the DoubleTree Suites by Hilton Hotel Philadelphia West include its suite-style accommodations, which typically offer separate living and sleeping areas, providing more space than a standard hotel room. This design is often appealing to both business travelers needing a work area and families desiring more room. However, the functionality and upkeep of these features have been criticized. Issues reported include dated room conditions, wallpaper "literally coming off the walls," deep dark stains on rugs, and "deep yellowish rusted stains on the tub floor," along with an "unnerving" metal hatch door above the shower. These observations suggest a need for significant renovation and attention to cleanliness and maintenance in guest rooms. The inoperable thermostat and lack of actual windows allowing ventilation are also critical features that negatively impact comfort. While the hotel aims to offer a comfortable and functional suite experience, these documented issues indicate that the actual condition of the features can fall short of expectations. The hotel's size, being a "huge hotel," can also be a feature in itself, allowing it to accommodate a large number of guests and possibly host significant events, which could contribute to its "very busy" nature.
Regarding "promotional information," as a Hilton brand, the DoubleTree Suites by Hilton Hotel Philadelphia West would typically participate in the Hilton Honors loyalty program. This program allows guests to earn points for stays, which can then be redeemed for free nights, experiences, or other rewards. Members often receive benefits such as exclusive rates, digital check-in, and late check-out options, subject to availability. The hotel may also offer various promotional packages throughout the year, such as discounts for booking in advance, specific weekend deals, or packages including breakfast or other amenities. Business travelers might find corporate rates or group discounts for events. However, the customer review highlighting an incorrect charge for two nights instead of one, and the significant difficulty experienced in resolving this billing error with both the hotel and Hilton corporate, suggests a potential challenge in the execution of billing and customer service for financial issues. While the reviewer eventually received a refund, the "huge ordeal" and initial resistance to resolving the error could deter future bookings and impact the perception of promotional value. To find the most current and specific promotional offers, prospective guests are always advised to visit the official Hilton website or contact the hotel directly at (610) 834-8300 or +1 610-834-8300.
In conclusion, the DoubleTree Suites by Hilton Hotel Philadelphia West, accessible through "Hotels Near Of Me" searches, presents itself as a large, suite-style hotel in Plymouth Meeting. While it belongs to a reputable brand and offers the expected amenities of a full-service hotel, objective customer reviews reveal significant concerns. The environment in rooms can be dated and lack natural light and proper temperature control. Services, while aiming for a high standard, have been inconsistent, particularly concerning front desk responsiveness to issues and the availability of amenities like the pool. The core features of its suites, intended to provide comfort and space, are sometimes undermined by cleanliness and maintenance deficiencies. Furthermore, challenges in billing accuracy and resolution have been reported. While the hotel eventually rectified a billing error, the process was protracted and frustrating. Prospective guests should weigh the benefits of a suite layout and Hilton affiliation against these documented concerns, considering recent reviews and perhaps contacting the hotel directly to confirm specific conditions or service availability before making a reservation.
640 Fountain Rd, Plymouth Meeting, PA 19462, USA
Get directionsIt’s a huge hotel, and was very busy. I wanted to like it, but I was pretty disappointed. The room was too hot, and the thermostat was inoperable, so I lived with it. The room had no windows due to the design of the hotel…the bedroom “windows” are just backlit panels that do not allow any outside ventilation. The room was clean but dated. Of course I could have changed rooms but because of the huge line at the desk when I realized the room issues, I just lived with it because I was just there for the night. The desk clerk at check in was not into his job whatsoever. He said nothing to us, just checked us in. The worst part was that I was charged two nights even though I only stayed one night. I made reservations (for one night) through my credit card, and for that reason, when I called the hotel a few days later after noticing the error on my receipt, they said they couldn’t do anything. So I paid for two nights I guess. The act of calling the hotel to discuss this was a huge ordeal. I called the number on the receipt (which was the hotel’s number), but after several tries and number combinations, the guy I spoke to was from Hilton corporate and talking to him was pointless (after 30 minutes of explanation). When I finally talked to someone at the hotel, she was very nice and understanding, but she said there was nothing they could do. Really? I stayed one night and was charged for two, seems pretty simple to me. I am going to follow up with my credit card since Hilton was no help (even though the error was 100% theirs). Very disappointed with Hilton overall, and my future travel plans will reflect this. Edit: Wanted to add an update that a few weeks later I was issued a refund for the incorrect night.
May 22, 2025 · Brett BMy wife and I stayed at the DoubleTree Suites in Plymouth Meeting Pennsylvania from 4/6-4/8 on business. We usually stay in either a Hilton or Marriott when we travel and certainly picked the wrong brand this time. I’ll try to make this quick. This hotel should be knocked down and replaced completely. Our room was filthy to say the least. The wallpaper was literally coming off the walls. There were deep dark stains all over the rugs. There was a metal hatch door above your head in the shower that was really unnerving and deep yellowish rusted stains on the tub floor that immediately inspired us to go out and spend $100 on slides to keep us from touching the floors or the tub. On top of this the freezer was not cleaned so we kept some drinks in a plastic bag over ice. My wife swims religiously every where we go but the pool was closed during our stay so this really was laughable. I will be in Phoenix from 4/16-4/21 but booked a room at a Marriott property. I am stuck with one more Hilton stay in Orlando next week from 4/21-4/24 but because I prepaid the reservation that booking is non refundable. So one more store to go before we’re free from the Hilton. I must state before I go that Jamil at the front desk (forgive my spelling) was absolutely outstanding. Brian
Apr 15, 2025 · JFlyWell if you book online and your reservation says a $50 security deposit just go ahead and assume that’s a lie. The rude lady at the front desk said nope it’s $50 a night. Well then your email for the reservation should say that. If it’s in written you should honor it. Jerks. There were no pillows or blankets in the room for the pull out bed. The pool is a disaster . My son cut his foot on the bottom of the pool. Oh and the air/ heater rattles like an old dog crapping glass. Do not recommend staying here.
Mar 25, 2025 · John CohrsFirst off, the staff was very friendly and helpful. The bartender is a very nice guy!!! The rooms need to be updated. Although clean, the coffee table legs were about to come off. The heating/AC room unit was very noisy and didn't work so well. Old decor. If the updated the hotel, it would get many more stars.
Feb 12, 2025 · jamey appellDid not like the staff. Called ahead to see if we could get an early check-in, and they said sure, the earliest is 2:30. We drove around until about 3 went there and were told they didn't have anything ready. Told we would need to wait at least another 30 minutes. I kind of complained and they became combative then told me to check in an hour. They did say they had 2 weddings. I completely understand that but, it's not my problem. If you can't handle 2 weddings and additional guests in the area, don't accept bookings. I probably wouldn't have minded as much if I didn't see every other family who came in after us get their keys before us.
Apr 26, 2025 · John Forero
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