Embassy Suites by Hilton Gatlinburg Resort ico

Embassy Suites by Hilton Gatlinburg Resort

Hotels Near Of MeTennesseeSevier CountyGatlinburgAirport Road

604 Airport Rd, Gatlinburg, TN 37738, USA

4.0

Kaylee was able to accommodate all our requests. She was able to switch our room after our first night. That kind of customer service should be rewarded! Hotel is clean and kid friendly. Location was nice as well, because if you get a room with a pool view you are about to enjoy some spectacular views of the Smokey Mountains! We had a great time!

Bobby
  • Overview
  • (865) 436-2095
  • www.hilton.com

Embassy Suites by Hilton Gatlinburg Resort Introduce

Welcome, fellow Tennesseans, to your comprehensive guide to one of the most inviting accommodations nestled in the heart of the Great Smoky Mountains: the Embassy Suites by Hilton Gatlinburg Resort. For those planning a memorable getaway, whether it's a family vacation, a romantic escape, or a solo adventure, understanding what a hotel offers is key to a truly enjoyable experience. We’re here to provide you with an in-depth look at this exceptional resort, highlighting why it stands out as a fantastic choice for locals and visitors alike seeking comfort, convenience, and a touch of mountain magic.

The Embassy Suites by Hilton Gatlinburg Resort isn't just a place to sleep; it's a destination in itself. Designed with both relaxation and recreation in mind, this resort provides a welcoming atmosphere that combines modern amenities with the natural beauty of its surroundings. From the moment you arrive, you'll feel the commitment to guest satisfaction that defines the Hilton brand, all within the breathtaking landscape of Gatlinburg.

One of the immediate benefits of choosing an Embassy Suites property is the signature spacious two-room suite concept, which provides separate living and sleeping areas. This is a game-changer for families or groups, offering more room to spread out and relax after a day of exploring. But the appeal of this particular Embassy Suites goes far beyond just room size. With a focus on providing a full-service experience, guests can expect a range of amenities designed to enhance their stay, from complimentary breakfast to evening receptions. This attention to detail creates a value proposition that is hard to beat, allowing guests to truly unwind and enjoy their time in one of Tennessee’s most beloved tourist destinations.

Location and Accessibility

The Embassy Suites by Hilton Gatlinburg Resort boasts an excellent location at 604 Airport Rd, Gatlinburg, TN 37738, USA. While the address might suggest proximity to an airport, it's important to clarify that this refers to a general area designation rather than an active airport for commercial flights. What it does mean, however, is that the resort is strategically positioned to offer both convenience and a degree of serene separation from the busiest parts of the Gatlinburg strip.

Accessibility is a major plus for this resort. It’s situated just a short drive—approximately five minutes, according to guest reviews—from the main Gatlinburg Parkway. This means you’re close enough to easily access all the attractions, restaurants, and shops that Gatlinburg is famous for, but far enough away to enjoy a quieter atmosphere when you return to the hotel. This balance is often sought after by visitors who want to experience the vibrant energy of the town but also appreciate a peaceful retreat.

The location also offers stunning views, particularly if your room faces the pool area. As one guest enthusiastically noted, a pool view room can provide "spectacular views of the Smokey Mountains!" This natural beauty is a hallmark of the Gatlinburg experience, and the resort's positioning allows guests to soak it all in. Getting to the resort is straightforward, with clear signage along the main routes. However, a helpful tip from a past guest highlights the importance of keeping an eye out for the specific Embassy Suites signage, as there's another Hilton-branded hotel, the Hampton Inn, in close proximity. This minor navigational point is easily overcome with a bit of attention. For those driving, the resort provides ample parking, making it convenient for guests traveling by car. Its location also serves as an excellent base for exploring beyond Gatlinburg, with easy access to scenic drives, hiking trails within the Great Smoky Mountains National Park, and other charming towns in the region like Pigeon Forge.

Services Offered

  • Spacious Two-Room Suites: Each suite features a separate living area and bedroom, often with two televisions, providing ample space for relaxation and privacy. This layout is especially beneficial for families or extended stays.

  • Complimentary Cooked-to-Order Breakfast: A highlight for many guests, this service allows you to start your day with a delicious, customized breakfast included with your stay.

  • Complimentary Evening Reception: Guests can enjoy complimentary beverages and light snacks each evening, a perfect way to unwind and socialize after a day of sightseeing.

  • Indoor Pool with Kids Pool and Lazy River: A fantastic amenity for families, offering year-round swimming regardless of the weather. The dedicated kids' pool and lazy river provide endless entertainment for younger guests.

  • Outdoor Pool with Slide: For warmer months, the outdoor pool, complete with a slide, offers another exciting option for aquatic fun and soaking up the Tennessee sun.

  • Fitness Center: Equipped with modern exercise machines, allowing guests to maintain their fitness routines while away from home.

  • On-site Dining Options: Beyond the complimentary breakfast, the resort typically features other dining venues for lunch and dinner, offering convenience and variety.

  • Free Wi-Fi: Essential for staying connected, whether for work, entertainment, or planning your daily adventures.

  • Business Services: Including a business center with printing and computer access, catering to the needs of business travelers.

  • Meeting and Event Spaces: Available for corporate events, conferences, or social gatherings, making it a versatile venue for various occasions.

  • Dedicated Customer Service: As evidenced by guest reviews, the staff, including individuals like Kaylee, go above and beyond to accommodate requests and ensure a pleasant stay.

  • Cleanliness: Guests consistently praise the high standards of cleanliness throughout the hotel, from the rooms to the common areas.

Features / Highlights

  • Exceptional Customer Service: Repeatedly praised by guests, the staff's friendliness, warmth, and willingness to assist (as seen with Kaylee going above and beyond) stand out as a major highlight, creating a welcoming and memorable experience.

  • Spacious and Clean Rooms: The two-room suite concept is a significant advantage, offering ample space and privacy. Guests consistently commend the cleanliness of the accommodations, a critical factor for comfort.

  • Family-Friendly Amenities: With both indoor and outdoor pools, including a lazy river, slides, and a dedicated kids' pool, the resort is a haven for families. These features provide hours of entertainment for children and adults alike.

  • Stunning Smoky Mountain Views: Depending on room orientation, guests can enjoy breathtaking views of the surrounding mountains, adding to the picturesque appeal of their stay.

  • Convenient Yet Secluded Location: While a quick drive to the bustling Gatlinburg strip (approx. 5 minutes), the resort offers a slightly removed and quieter environment, providing the best of both worlds.

  • Complimentary Breakfast and Evening Reception: These value-added services enhance the guest experience by providing convenient and cost-effective dining options, fostering a sense of hospitality.

  • Beautiful Building and Grounds: The aesthetic appeal of the hotel's architecture and well-maintained grounds contributes to an overall positive impression.

  • Commitment to Guest Satisfaction: The overall sentiment from reviews suggests a strong focus on ensuring guests have a pleasant and hassle-free stay, from accommodating requests to maintaining high standards.

Promotions or Special Offers

While specific, real-time promotions can change frequently and are best found directly on the official Hilton or Embassy Suites website, it's common for hotels of this caliber, especially within the Hilton family, to offer a variety of enticing deals. For locals in Tennessee looking to plan a staycation or an out-of-town adventure, keeping an eye on these offers can provide significant value.

Typical promotions you might find include discounts for booking in advance, special rates for Hilton Honors members, or packages that bundle accommodations with local attractions. For instance, sometimes hotels will offer "Stay Longer and Save" promotions, providing a reduced nightly rate for stays of three nights or more. Seasonal specials are also very common, aligning with peak travel times in Gatlinburg such as fall foliage season, winter holidays, or summer vacation periods.

Given the family-friendly nature of the Embassy Suites by Hilton Gatlinburg Resort, it wouldn't be surprising to find "Family Fun Packages" that might include perks like credits for on-site dining, discounted tickets to nearby attractions, or even early check-in/late check-out benefits. Military and AARP discounts are also frequently available at Hilton properties.

To ensure you're getting the best possible deal for your visit to the Embassy Suites by Hilton Gatlinburg Resort, we strongly recommend visiting the official Embassy Suites by Hilton website or the main Hilton website. These platforms will have the most up-to-date and accurate information on current promotions, special offers, and package deals specifically tailored for this location. You can often sign up for email newsletters to receive alerts about new promotions directly in your inbox, ensuring you don't miss out on an opportunity to make your Gatlinburg getaway even more affordable and enjoyable. Always remember to check the terms and conditions of any offer to ensure it aligns with your travel plans.

Contact Information

Address: 604 Airport Rd, Gatlinburg, TN 37738, USA

Phone: (865) 436-2095

Mobile Phone: +1 865-436-2095

Conclusion: Why this place is suitable for locals

For our fellow Tennesseans, the Embassy Suites by Hilton Gatlinburg Resort isn't just another hotel; it's an ideal choice for a memorable getaway right in our own backyard. What makes it particularly suitable for locals stems from a combination of its thoughtful amenities, prime location, and a demonstrated commitment to outstanding customer service.

Firstly, the resort’s spacious two-room suites are a significant draw. For families in Tennessee looking for a comfortable and practical accommodation option, having separate living and sleeping areas provides much-needed space and privacy. This means parents can relax after the kids are asleep, or groups can spread out without feeling cramped. The complimentary cooked-to-order breakfast and evening reception also offer exceptional value, helping local families manage their vacation budgets more effectively while still enjoying delicious meals and social opportunities. This can make a multi-night stay much more appealing and less of a financial strain.

The array of family-friendly amenities truly sets this resort apart for Tennessee residents. With both indoor and outdoor pools, complete with a lazy river and a slide, it offers year-round entertainment, regardless of the unpredictable mountain weather. This is perfect for those spontaneous weekend trips or planned school breaks, ensuring that kids have plenty to do right at the hotel, even if the weather isn't cooperating for outdoor adventures. The positive feedback on the indoor and kids' pools especially highlights this as a major plus for families with young children.

The location, while not directly on the bustling Parkway, is another key advantage for locals. Being just a short five-minute drive from the main Gatlinburg strip means easy access to all the attractions, restaurants, and shops we love, without being subjected to constant noise and traffic. This slightly removed position offers a quieter, more relaxed atmosphere when you return to the hotel, allowing you to truly unwind and enjoy the mountain serenity. The stunning views of the Smoky Mountains from many of the rooms provide a constant reminder of the natural beauty that surrounds us in Tennessee, enhancing the overall vacation experience.

Perhaps most importantly, the consistently praised customer service, as evidenced by glowing reviews, ensures that your stay will be comfortable and stress-free. For locals who appreciate genuine Southern hospitality, the warm and welcoming staff at Embassy Suites by Hilton Gatlinburg Resort will make you feel right at home. The willingness of staff members like Kaylee to go above and beyond to accommodate requests speaks volumes about their dedication to guest satisfaction.

In essence, the Embassy Suites by Hilton Gatlinburg Resort provides a comprehensive and highly enjoyable lodging experience that caters perfectly to the needs and preferences of Tennessee residents. It offers the ideal blend of comfort, convenience, value, and genuine hospitality, making it an excellent choice for your next Smoky Mountain escape. Whether you're seeking adventure, relaxation, or quality family time, this resort stands ready to exceed your expectations and become your go-to destination in Gatlinburg.

Embassy Suites by Hilton Gatlinburg Resort Photos

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Embassy Suites by Hilton Gatlinburg Resort Location & Map

604 Airport Rd, Gatlinburg, TN 37738, USA

Reviews

Kaylee was able to accommodate all our requests. She was able to switch our room after our first night. That kind of customer service should be rewarded! Hotel is clean and kid friendly. Location was nice as well, because if you get a room with a pool view you are about to enjoy some spectacular views of the Smokey Mountains! We had a great time!

Jun 18, 2025 · Bobby

I wish I could give more than 5 stars because this hotel deserves it. This was one of the best hotels I have stayed at in a very long time. The customer service here a lone will make you want to return The entire staff was very friendly, warm and welcoming you don't see this type of customer service anymore. The rooms are big and CLEAN. The building is beautiful. My little one is 3 so we didn't get a chance to go in the outdoor pool which has a slide and lazy river. However we did get into the kids pool that's indoors and loved it. The location is perfect maybe a 5 minute drive to the main strip . My only Con would be is when I arrived I went to the hotel that's located in the front which is the Hampton Inn I think you'll need a better sign especially because I was told it happens often. But that wasn't a big deal at all. And in the kiddy pool there are a lot of these little bugs I think it's because of the doors and windows being open but that didn't stop us from having fun. Book this hotel you will not be disappointed

Jun 14, 2025 · Krista Causey

Had a fantastic experience here. The hotel is beautiful, the pool slide kept the kids entertained when we weren't exploring the park, plenty of places to hang out. Room service prices are more affordable than eating at many of the restaurants nearby. We had a suite with a balcony and it was so worth it. Mountain view and we saw bears down in the creek the first evening we were there. Breakfast was delicious and plenty of options. It's close enough to the main drag that you can walk, but there's also a $10 parking lot down the road if you don't want to. Absolutely will stay here again.

Jun 06, 2025 · Kailey Alves

Excellent location, about half a mile from Gatlinburg shops. The indoor and outdoor pool was very nice, the kids loved going down the water slide. We were looking forward to the lazy river, but it was closed for repairs. But we will definitely be back next time! On our first night there we saw 2 black bears meandering down the creak from our balcony! What an experience. Service was great, everyone was super friendly! Thanks for the great experience and southern hospitality!

Jun 06, 2025 · Austin Alves

Embassy Suites Gatlinburg offers a lot for families—beautiful, secure grounds with a relaxing lazy river, indoor and outdoor zero-entry pools, hot tub, and cozy fire pits that quickly became a family favorite. The free breakfast is a highlight, with made-to-order omelets, plenty of fresh fruit, and an evening snack reception that adds a nice touch. However, the beds were surprisingly uncomfortable, and we heard several other guests mention the same issue. Also, while some staff members were helpful, a few seemed annoyed by guest interactions, which took away from the welcoming atmosphere you'd expect from a resort. Overall, the setting and amenities are fantastic for families, but a few hospitality improvements would make the experience much better.

Jun 17, 2025 · Sheryl Molloy

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