Hotels Near Of MeNew YorkWestchester CountyElmsfordWest Main Street
118 W Main St, Elmsford, NY 10523, USA
Very disappointing 2-week stay. The “full kitchen” had no cutlery, glasses, or dishwasher — and they didn’t have enough even when requested. No condiments or basic kitchen supplies provided. The lobby and some rooms had a strong, unpleasant odor that never went away. Housekeeping is only once a week, which we weren’t told upfront. Breakfast was just coffee and muffins — not acceptable for an extended stay. Poorly managed overall and lacking even basic comfort. Not recommended for business or long-term stays.
For local users exploring the "Hotels Near Of Me" category, the Extended Stay America White Plains/Elmsford presents itself as a potential option for those seeking longer-term accommodations or a budget-conscious stay in the Westchester County area. Located at 118 W Main St, Elmsford, NY 10523, USA, this hotel is positioned to serve individuals with business in White Plains, Elmsford, or the surrounding towns, as well as those needing a temporary home. The hotel can be reached via phone at (914) 347-8073 or mobile at +1 914-347-8073.
The Extended Stay America White Plains/Elmsford is situated on West Main Street in Elmsford, a suburban town in Westchester County, New York. This location typically offers convenient access to major roadways, facilitating travel to White Plains, other Westchester communities, and even parts of Connecticut and New York City. For guests with a car, the hotel's location provides a practical base for exploring the region or commuting to work. Elmsford itself is a mixed-use area, combining residential zones with commercial and light industrial properties.
However, the internal environment of the hotel, as described by guest reviews, paints a concerning picture. Reports indicate a "strong, unpleasant odor" in the lobby and some rooms that persisted throughout guests' stays. This directly impacts the comfort and perceived cleanliness of the facility. The general appearance and maintenance of the property are not explicitly described as worn, but the pervasive odor suggests underlying issues with hygiene and upkeep, which can significantly detract from the overall guest experience, regardless of the surrounding external environment.
As an Extended Stay America property, the hotel is designed to offer services and amenities that support longer stays and self-sufficiency. Key offerings are typically centered around in-room facilities, though their execution and quality at this specific location have been critically reviewed:
Guest feedback also highlights severe issues with customer service and professionalism. Instances of miscommunication regarding charges, difficulty resolving billing disputes, lack of follow-up from management, and confrontational interactions with staff have been reported. A particularly alarming concern raised by a guest includes unauthorized entry into their room after explicit checkout instructions, and a manager allegedly making "late night visits to guests bedroom afterhours," which raises serious questions about guest privacy and security protocols.
The overall guest experience at the Extended Stay America White Plains/Elmsford, as detailed by multiple reviews, appears to be extremely disappointing and raises significant concerns about the hotel's operational standards. Key features and their impact on guest experience include:
These severe issues paint a picture of a property that struggles to meet basic hospitality standards, let alone the expectations for an extended-stay hotel. The cumulative effect of these problems leads guests to strongly advise against staying at this location.
Extended Stay America as a brand focuses on offering affordable rates for longer stays, making it attractive to those looking for a budget-friendly option. For local users searching under "Hotels Near Of Me," potential promotional aspects for this hotel, despite the negative reviews, would typically be:
However, based on the provided guest feedback, the actual value proposition of the Extended Stay America White Plains/Elmsford appears severely compromised. While the concept of affordable extended stays with kitchenettes is appealing, the consistent and serious issues reported regarding cleanliness (cockroaches, odors), inadequate amenities (kitchen supplies, breakfast), poor customer service, billing discrepancies, and concerning management conduct, indicate that the hotel may not deliver on its promises. For local users considering this property, an objective assessment would strongly suggest exercising extreme caution and thoroughly researching alternative options in the area, as the reported experiences fall far below acceptable standards for both business and long-term stays.
118 W Main St, Elmsford, NY 10523, USA
Get directionsVery disappointing 2-week stay. The “full kitchen” had no cutlery, glasses, or dishwasher — and they didn’t have enough even when requested. No condiments or basic kitchen supplies provided. The lobby and some rooms had a strong, unpleasant odor that never went away. Housekeeping is only once a week, which we weren’t told upfront. Breakfast was just coffee and muffins — not acceptable for an extended stay. Poorly managed overall and lacking even basic comfort. Not recommended for business or long-term stays.
May 10, 2025 · Vivek MittalMy reservation at your property was from April 26 to May 3, made under my name. Upon check-in, I received a call from the front desk requesting that I immediately vacate the room due to a miscommunication related to a prior stay by my guest. The hotel had incorrectly claimed that an extra night was charged, although no additional night was stayed. While the disputed charge was eventually written off by Extended Stay, the front desk still insisted on payment but lacked the capability to process it. This led to an over one-hour phone call with customer service just to resolve the matter—an unnecessarily frustrating and unfair situation- I chose not to escalate it further at the time. On the first night, we encountered cockroaches in the room. When reported, John at the front desk attempted to offer an alternative room, but the only available one was in unacceptable condition. We were told that a room on a higher floor might be provided, but no such accommodation was ever offered or followed up on. On the second night, I was bitten by something in the room. I have a known sensitivity to bug bites, and as a result, the front and back of my neck became swollen. I was forced to take medication to reduce the swelling, though fortunately, I did not require hospital care. On the second-to-last night 5/2, I requested an early checkout and asked the front desk to ensure my room cards would be deactivated so by May 3 the check out process would be smooth for them. However, when I called the room to confirm it was vacant, someone answered the phone—indicating that someone had entered or remained in the room against my explicit instructions. Overall, my stay was extremely disappointing. The cleanliness of the facility was unacceptable, and the issue with cockroaches was never addressed. The customer service was poor, and the general lack of professionalism and follow-through was alarming. I called on Monday night, requesting that the manager, Amanda, contact me to discuss some concerns, but I did not receive a response. I was informed that she would return my call at her convenience. I was later told that she had been very busy on Tuesday and was attending a conference on Wednesday. Instead of hearing from Amanda directly, one of her employees followed up with me in a manner that felt confrontational. During the conversation, the employee stated that Amanda would not be responding to me, as I had already been “shown grace” — referring to an incident during which law enforcement was present on the premises. Please note that nobody at the hotel followed up with me regarding any incident to show grace at the hotel. To add to this, it’s concerning that the manager, Amanda, can make the time to pay late night visits to guests bedroom afterhours. A leader should not behave in that way and should really focus on ensuring the proper operation, hygiene of the hotel and customer experience. This experience was unacceptable, and I am formally requesting that this complaint be acknowledged and appropriately addressed.
May 08, 2025 · M PFirst off, I'm confused by some of these reviews. This is a two star hotel, by design. The rooms are half the price or less than you'd pay at a more conventional Marriott or Hilton owned property. It's low budget, temporary housing, and that means it's gonna have its rough edges. That's what my family and I expected when we stayed here a night or two to avoid some home construction. That's exactly what we got. It was adequately clean. Sounds like they had a pest problem a month or two ago, but there was no evidence of that at all in the two rooms we booked. Had several interactions with the staff which ranged from functional to downright pleasant. The furniture and the decor are definitely basic and worn, but functional and good enough. We ran into several other guests who were a little colorful, but otherwise friendly. They have a liberal pet policy and don't charge very much to have your pets with you (way way less than other hotels). The "location" is nothing special at all, but it is conveniently located next to major roads with lots of nice little towns very close by. So yeah, I give it three stars down the line, because it's not built to be anything more than that. For what it is, for what it intends, it was really solid. If you're looking for a cheap, no frills place, especially when you can stay with your pets, this is it.
Mar 01, 2025 · Wes PomeroyI do realize that there is an expected difference between a 2 star hotel and a 3,4 or 5 star hotel. That being said one should never be expected to share their hotel Room with roaches! Beyond that when reporting the presence of said roaches to the staff one would expect something more than “thanks for telling me.” Additionally, our room had a sign posted indicating a $250 fee for violating the no-smoking policy; however, our room had an overwhelming stench of smoke and entering in through the bathroom vent form the adjacent room. All of this seemed to be perfectly acceptable. We mentioned the smoke and that we wanted to ensure we would not be charged any fee because the stench was there when we arrived, the staff member’s response, once again was “yup, thanks for telling me.” Room charge was more than $150 per night so not at all what we expected… they should advertise that this location primarily functions as a long term residence for the unhoused…it is NOT intended to serve as an extended stay for anyone traveling for work or leisure purposes.
Apr 13, 2025 · Nanci CoppolaTold us to pack up and leave on the same day even though we were long time customers with no problems.Roach infestation was gross. Couple of moody employees. No they don’t give breakfast just chocolate muffins (taste good) and coffee. Be careful in this area far from a lot of places, dark outside, roads are dangerous
Apr 08, 2025 · Toni Y
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