Fairfield Inn & Suites Augusta Fort Eisenhower Area ico

Fairfield Inn & Suites Augusta Fort Eisenhower Area

Hotels Near Of MeGeorgiaRichmond CountyAugustaGordon Highway

2175 Gordon Hwy, Augusta, GA 30909, USA

4.0

I’m was leaving to go to August when I received a call from Fairfield stating that they had overbooked and thus canceled my reservation. At first they offered no option until I explained that it was not my fault they overbooked and to just cancel my reservation was unacceptable. The agent said her manager told her to offer 5000 miles which was still unacceptable. I explained I was headed to cheer convention and still needed a room. I finally asked for a manager and explained the situation. The manager said she could find me another room at another hotel and offered 5000 points. I explained I needed a comparable hotel with an indoor pool and near the convention center which is why I chose this particular hotel. She then asked me if I wanted to stay at the same rate and I said of course. She was annoyed and acted as if she was doing me a favor. She continued to look then offered Holiday Inn Express and ask did I want the standard room or a king bed. I told her I paid for a studio/ suite and that is what I wanted. After a few minutes she rudely stated I can’t find any suites so I will just reinstate your room. There were no apologies or anything they just expected me to go away. Poor customer service and a horrible look for Marriott!

Phaedra Jackson
  • Overview
  • (706) 733-2121
  • www.marriott.com

Fairfield Inn & Suites Augusta Fort Eisenhower Area Introduce

For those traveling through or to Augusta, Georgia, finding a hotel that offers both convenience and reliable comfort is essential. The Fairfield Inn & Suites Augusta Fort Eisenhower Area aims to provide just that. As a well-known brand under the Marriott umbrella, it strives to deliver a consistent and welcoming experience for a variety of travelers, from those visiting Fort Eisenhower (formerly Fort Gordon) to attendees of Augusta's numerous events, or simply individuals passing through.

Augusta, a city brimming with Southern charm and significant landmarks, requires accommodations that can serve diverse needs. Whether you're here for the historic sites, the bustling business districts, or the world-renowned Masters Tournament, a comfortable and accessible base is paramount. Fairfield Inn & Suites Augusta Fort Eisenhower Area positions itself as a practical solution, offering amenities designed to make your stay as smooth and enjoyable as possible.

While recent customer feedback indicates that the hotel has faced some challenges related to customer service and cleanliness, it's important to remember that such feedback can be part of an ongoing process for any establishment striving for excellence. A strong brand like Fairfield by Marriott typically has established standards and procedures to address these issues and continuously improve. This article will focus on the general offerings and intended experience of the Fairfield Inn & Suites Augusta Fort Eisenhower Area, providing a factual overview of what guests can typically expect.

Location and Accessibility

The Fairfield Inn & Suites Augusta Fort Eisenhower Area is strategically located at 2175 Gordon Hwy, Augusta, GA 30909, USA. This location offers excellent accessibility for travelers, being just off Gordon Highway and conveniently near I-520 (Bobby Jones Expressway). This means easy commutes to various key destinations in and around Augusta.

For those with ties to the military, the hotel's proximity to Fort Eisenhower (formerly Fort Gordon) is a significant advantage. This makes it an ideal choice for military personnel, families visiting loved ones, or contractors working in the area. Beyond the military base, the hotel provides straightforward access to a range of Augusta's popular attractions. The Augusta National Golf Club, famous for hosting the Masters Tournament, is within reasonable driving distance, making it a viable option for golf enthusiasts.

Other nearby points of interest include the Augusta Mall, providing extensive shopping opportunities, and the James Brown Arena, a venue for concerts and events. The Augusta Riverwalk, a scenic path along the Savannah River, and the historic Augusta Canal National Heritage Area are also easily reachable for leisure activities. For air travelers, Augusta Regional Airport (AGS) and Daniel Field Airport are both minutes away, further enhancing the hotel's accessibility. The location on Gordon Highway ensures good visibility and connection to the city's main arteries, making navigation relatively simple for local Georgians and visitors alike.

Services Offered

Fairfield Inn & Suites Augusta Fort Eisenhower Area aims to provide a range of services that enhance guest comfort and convenience, consistent with the Fairfield brand.

  • Complimentary Hot Breakfast: Guests can enjoy a free hot breakfast buffet each morning, typically including a variety of items to help start the day. This is a standard and popular amenity for Fairfield properties.

  • Free Wi-Fi: High-speed wireless internet access is available throughout the hotel, including in all guest rooms and public areas, ensuring guests can stay connected.

  • Indoor Swimming Pool: The hotel features an indoor swimming pool, providing a year-round option for relaxation and recreation, regardless of the weather.

  • Fitness Center: A well-equipped fitness center is available for guests to maintain their exercise routines while traveling.

  • 24-Hour Front Desk: The front desk operates 24/7, offering assistance with check-in, check-out, and any guest inquiries or needs at any time.

  • Business Center: A business center is provided for guests needing access to computers, printers, and other office necessities.

  • Meeting Facilities: The hotel offers meeting/banquet facilities, which can be useful for small corporate gatherings or events.

  • Free On-Site Parking: Ample complimentary self-parking is available on-site, including parking for larger vehicles like RVs and trucks.

  • Dry Cleaning/Laundry Services: For guest convenience, dry cleaning and self-service laundry facilities are typically offered.

  • Snack Bar/Deli: A snack bar or deli is usually available for quick purchases of beverages and snacks.

  • Luggage Storage: Guests can utilize luggage storage services for convenience before check-in or after check-out.

  • Accessibility Features: The hotel provides various accessible facilities, including accessible rooms with features like roll-in showers, visual alarms, and accessible routes to public areas.

Features / Highlights

The Fairfield Inn & Suites Augusta Fort Eisenhower Area is designed with several features and highlights intended to provide a pleasant and efficient stay.

  • Proximity to Fort Eisenhower: This is a key highlight, making the hotel highly convenient for military families, personnel, and those doing business with the base.

  • Modern Amenities in Rooms: Guest rooms typically offer modern comforts such as flat-screen TVs with cable channels and streaming services like Netflix, microwaves, mini-fridges, and coffee/tea makers. Many rooms also feature ergonomic workspaces and comfortable bedding, including plush pillowtop mattresses.

  • Indoor Pool Advantage: An indoor pool is a significant feature, allowing guests to swim and relax regardless of the weather, which is a desirable amenity for families and leisure travelers.

  • Complimentary Hot Breakfast: The inclusion of a free hot breakfast is a major draw, offering variety and value to guests, saving them time and money each morning.

  • Customer-Centric Approach (Marriott Brand Standard): As a Marriott brand, Fairfield Inn & Suites typically adheres to Marriott's "Fairfield 100% Guarantee™," promising guest satisfaction or they will make it right. While individual experiences may vary, this is a stated commitment.

  • Family-Friendly Options: The availability of family rooms and cribs upon request, along with amenities like the indoor pool, makes it suitable for guests traveling with children.

  • Accessibility Focus: The hotel boasts numerous accessibility features, including accessible routes throughout the property and in-room amenities designed for guests with diverse needs.

Promotions or Special Offers

As a Marriott property, Fairfield Inn & Suites Augusta Fort Eisenhower Area participates in the Marriott Bonvoy loyalty program and various brand-wide promotions. Guests can often find special offers by checking the official Marriott website or reputable online travel agencies.

  • Marriott Bonvoy Member Rates: Members of the Marriott Bonvoy program frequently receive exclusive discounts and the lowest rates when booking directly.

  • Seasonal Promotions: Marriott regularly rolls out seasonal sales, such as summer or winter deals, offering percentage discounts on stays, often with requirements for minimum night stays.

  • AAA/AARP Member Discounts: Members of AAA and AARP often qualify for special discounted rates.

  • Government & Military Rates: Given its proximity to Fort Eisenhower, the hotel may offer specific government and military discounts for eligible personnel.

  • Bundle Deals: Sometimes, booking through online travel agencies might offer package deals that combine hotel stays with flights or car rentals.

For the most accurate and current promotions, it is always best to visit the official Marriott website for Fairfield Inn & Suites Augusta Fort Eisenhower Area or call the hotel directly.

Contact Information

To inquire about reservations, services, or any other information regarding Fairfield Inn & Suites Augusta Fort Eisenhower Area, please use the following contact details:

Address: 2175 Gordon Hwy, Augusta, GA 30909, USA

Phone: (706) 733-2121

Mobile Phone: +1 706-733-2121

The 24-hour front desk is available to assist guests with their needs at any time.

Conclusion: Why this place is suitable for locals

For Georgians, particularly those in or around the Augusta area, Fairfield Inn & Suites Augusta Fort Eisenhower Area offers a highly suitable and practical lodging option. Its strategic location on Gordon Highway, with direct access to I-520, means effortless travel from various parts of the state. Whether you're visiting for an event, business, or leisure, the ease of getting to and from the hotel is a significant advantage, reducing travel stress.

The hotel provides a solid foundation of amenities that cater to the needs of a typical traveler. The complimentary hot breakfast saves time and money, making it a convenient start to any day, whether you're heading to work or exploring Augusta's attractions. The indoor pool offers a year-round option for relaxation or family fun, which is a great bonus, especially for those looking for a quick getaway without having to venture far from home. Free Wi-Fi and parking further enhance the value proposition, ensuring a budget-friendly stay.

While recent customer feedback indicates areas for improvement in customer service and cleanliness, it's worth noting that major brands like Marriott typically have mechanisms in place to address these issues. For locals, this means that the hotel, in its ongoing efforts, strives to maintain a standard of comfort and service. Its proximity to Fort Eisenhower, the Augusta National Golf Club, and various shopping and dining options makes it an excellent base for exploring everything Augusta has to offer. For Georgians seeking a convenient, amenity-rich, and reliable hotel for a variety of purposes, the Fairfield Inn & Suites Augusta Fort Eisenhower Area remains a practical choice for a comfortable stay in their own state.

Fairfield Inn & Suites Augusta Fort Eisenhower Area Photos

Fairfield Inn & Suites Augusta Fort Eisenhower Area 4
Fairfield Inn & Suites Augusta Fort Eisenhower Area 4
Fairfield Inn & Suites Augusta Fort Eisenhower Area 4
Fairfield Inn & Suites Augusta Fort Eisenhower Area 4
Fairfield Inn & Suites Augusta Fort Eisenhower Area 4
Fairfield Inn & Suites Augusta Fort Eisenhower Area 4
Fairfield Inn & Suites Augusta Fort Eisenhower Area 4
Fairfield Inn & Suites Augusta Fort Eisenhower Area 4
Fairfield Inn & Suites Augusta Fort Eisenhower Area 4
Fairfield Inn & Suites Augusta Fort Eisenhower Area 4

Fairfield Inn & Suites Augusta Fort Eisenhower Area Location & Map

2175 Gordon Hwy, Augusta, GA 30909, USA

Reviews

I’m was leaving to go to August when I received a call from Fairfield stating that they had overbooked and thus canceled my reservation. At first they offered no option until I explained that it was not my fault they overbooked and to just cancel my reservation was unacceptable. The agent said her manager told her to offer 5000 miles which was still unacceptable. I explained I was headed to cheer convention and still needed a room. I finally asked for a manager and explained the situation. The manager said she could find me another room at another hotel and offered 5000 points. I explained I needed a comparable hotel with an indoor pool and near the convention center which is why I chose this particular hotel. She then asked me if I wanted to stay at the same rate and I said of course. She was annoyed and acted as if she was doing me a favor. She continued to look then offered Holiday Inn Express and ask did I want the standard room or a king bed. I told her I paid for a studio/ suite and that is what I wanted. After a few minutes she rudely stated I can’t find any suites so I will just reinstate your room. There were no apologies or anything they just expected me to go away. Poor customer service and a horrible look for Marriott!

Mar 12, 2025 · Phaedra Jackson

⭐ 1 star (only because 0 isn’t an option) Absolutely one of the worst hotel stays I’ve ever had—and I travel often enough to know what to expect from a reputable brand. Check-in was chaotic. After my mobile key failed, I waited nearly 30 minutes just to get a physical one. The man at the desk, who claimed to be the Assistant GM, was rude and dismissive. Turns out, he was actually the owner and GM, deliberately misrepresenting himself to dodge responsibility. The real nightmare? The room. It was filthy. A used washcloth was behind the bathroom door, a hair clip on the nightstand, and a greasy McDonald’s bag left next to the curtain. Housekeeping clearly never cleaned, and it’s obvious no supervisor checked the room. When I tried to report it, I was given the runaround for weeks—no returned calls, no accountability, and the same man continuing to lie about his role. Only after threatening to escalate did someone finally respond—and even then, I was charged again instead of refunded. This place is managed with zero integrity, zero cleanliness, and zero regard for guests. Do yourself a favor and stay literally anywhere else.

Apr 11, 2025 · Gary Pike

This is a family run business with no experience in the hospitality industry. Walked in and walked out as soon as I saw the long wait time. Staff didn’t know how to to basic check in for guests and provide them with room keys. This is a disgrace for the Marriott brand.

Apr 11, 2025 · Mario V

I had a good four night stay at this property. The employees were friendly and my room was spacious. The hotel location however is less than desirable. Making a left out of the parking lot is nearly impossible because there are eight lanes of traffic you have to cut across. There is also an abandoned Ramada hotel right behind the hotel which is not a great view out of the room. The power also went out one of the evenings for over three hours which was a little strange. Overall I give this property four stars.

Jan 17, 2025 · Alexander Sink

I had been driving all night in a sea of darkness and was pleasantly surprised by the room and service I received while staying at the hotel. The staff and management were very kind and the breakfast was good

Apr 18, 2025 · jadamitch 1

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