Fairfield Inn & Suites New York Staten Island

For local users searching for "Hotels Near Of Me" in Staten Island, New York, the Fairfield Inn & Suites New York Staten Island is a prominent option. This Marriott-branded hotel, located at 290 Wild Ave, Staten Island, NY 10314, USA, aims to provide a blend of comfort and convenience for both business and leisure travelers. Its phone number is (718) 698-8811 or +1 718-698-8811. To give a comprehensive and objective introduction, we will explore its environment, services, features, and any available promotional information, while also incorporating feedback from recent guests.

The hotel's environment is situated in a more suburban part of Staten Island, off major roadways. While not in the immediate hustle and bustle of Manhattan, its location offers a quieter retreat. It is near local destinations such as the Staten Island Mall, St. George Theatre, Staten Island Zoo, and Wagner College. For those looking to access Manhattan, the hotel advertises a complimentary shuttle service to the Staten Island Ferry, which provides free rides with iconic views of the Statue of Liberty and the Manhattan skyline. However, it's worth noting that one recent review indicated issues with this shuttle service being unavailable due to staffing, and other reviews suggest a more isolated location. The immediate surroundings might include other commercial establishments or open spaces typical of a commercial zone, rather than a vibrant downtown core. Some reviews mention the presence of "abandoned hotels" on the property and describe the parking lot as "dilapidated," raising concerns about the immediate exterior environment and safety perceptions.

As a Fairfield Inn & Suites, guests can generally expect a standard range of services associated with a Marriott property, aiming for consistency and quality. Key services include a 24-hour front desk, ensuring assistance is available at any time. The hotel offers complimentary Wi-Fi throughout the property, which is a crucial amenity for most modern travelers. A significant offering is the complimentary breakfast buffet, a feature often highlighted by guests. Other standard services typically include daily housekeeping, dry cleaning/laundry services, and luggage storage. For business travelers, there is a 24-hour business center with computer stations and a meeting room. The hotel also features a bar and restaurant on-site, Bar 290, serving American cuisine and signature cocktails, providing dining convenience for guests without needing to leave the premises. Shuttle service to the Staten Island Ferry is promoted as a key service, though its availability can be inconsistent based on customer reviews. The hotel also boasts a fitness center, providing an option for guests to maintain their workout routines.

The features of the Fairfield Inn & Suites New York Staten Island are designed for guest comfort and convenience. Rooms typically include amenities such as flat-screen TVs with cable channels, coffee/tea makers, mini-refrigerators, desks with ergonomic chairs, and individual climate control. Many rooms are also equipped with private bathrooms that include a bathtub or shower and complimentary toiletries. Some room types may offer jetted tubs. The hotel also features soundproofed rooms, aiming to provide a peaceful night's rest. Accessibility features are available, including wheelchair-accessible rooms with features like roll-in showers and grab bars, as well as hearing-accessible options. The presence of smooth elevators was positively noted by one guest. For those with electric vehicles, charging stations might be available, though this information is not explicitly detailed in all sources. Free self-parking on-site is a significant advantage, especially for guests traveling by car, as parking in New York City can be challenging and expensive.

Promotional information for Fairfield Inn & Suites New York Staten Island often emphasizes its "brand-new" status (though some reviews contradict this with descriptions of older rooms and dirty carpets), its blend of comfort and convenience, and easy access to local destinations on Staten Island, as well as a gateway to Manhattan via the complimentary ferry shuttle. The hotel highlights its healthy breakfast options and stylish décor. The Marriott Bonvoy loyalty program is implicitly promoted, allowing members to earn points and potentially receive exclusive benefits. The "Fairfield 100% Guarantee™" is also a common promotional promise for Fairfield Inn & Suites properties, asserting a commitment to guest satisfaction. The hotel aims to appeal to guests looking for a reliable and comfortable stay with value-added services like free breakfast and Wi-Fi, along with good connectivity to New York City attractions.

However, an objective introduction must also address customer reviews, which present a mixed picture. While one positive review praised the "awesome help at the front desk" for fixing a reservation and recommending a "great spot for dinner," and noted "no issues with room," "lots of water pressure," "water gets hot," "smooth elevators," and "no musty smells," other reviews tell a different story. Several guests reported significant issues, including incorrect room assignments, non-functioning air conditioning, and later, non-functioning heat, leading to a "cold" room. Cleanliness is a recurring concern, with mentions of a "horrible" smell, "moist" carpet, "dirty" bathrooms with "splash marks from urine or vomit," "dust on the shelving," "chip crumbs on the bed," and "dirty used tissues stuffed between the headboard and mattress." The phrase "foul odor coupled with a bathroom that reeked of cigarette smoke" also appears. Some reviews describe the property as "outdated" and "overpriced," with "filthy" carpets in the hallways and "very old and small" rooms. There are also reports of the "shuttle service to Staten Island ferry" not running as advertised and the "smell of marijuana permeated the lobby." While staff are sometimes praised for being friendly and helpful, the extent of the maintenance and cleanliness issues seems to overshadow these positives for many guests, with some stating they would "not be coming back."

In summary, for local users seeking "Hotels Near Of Me" on Staten Island, Fairfield Inn & Suites New York Staten Island is presented as a Marriott-branded hotel offering a range of expected amenities like free breakfast, Wi-Fi, a fitness center, and a ferry shuttle to Manhattan. Its environment provides a quieter alternative to staying in the heart of NYC, with proximity to local Staten Island attractions. However, prospective guests should be aware of a significant discrepancy between advertised brand standards and some actual guest experiences, particularly concerning room cleanliness, maintenance, and the reliability of key services like the shuttle. While some guests have positive interactions with staff and comfortable stays, others report serious issues that could detract from the overall experience.