Hilton Garden Inn Asheville South ico

Hilton Garden Inn Asheville South

Hotels Near Of MeNorth CarolinaBuncombe CountyAshevilleRocky Ridge Road

9 Rocky Ridge Rd, Asheville, NC 28806, USA

4.0

This review of the Hilton Garden Inn in Asheville is written in the hopes it gets read before you choose to book this hotel. While there are number positive reviews please take the time to research a little further. It’s not how a business responds to positive experiences but how they respond when things don’t go as planned. This was the last stop after an otherwise perfect trip visiting family , attending high school and college track meets in various cities along the way. All hotels were perfect up to and after this location. Upon learning our reservation wasn’t going to be honored with the room type we had purchased (I have to point out how we were then treated). It was not mentioned upon arrival, when we reached the room given I called the front desk to no avail. I then approached the front desk to show my reservation details. The response was pretty much they couldn’t have cared less and offered no help. I should also mention there wasn’t a sole to be found in the lobby, or at the desk for quite some time when we came to check in. In fact other than two male employees of the Hilton Garden we saw no one else, guest or other wise. I offered to accept the room given as we were tired from a long days journey but I wanted the price to reflect the lesser priced room we were given. Again shoulder shrugs, and no deal. Stated we booked through Expedia even though we paid directly to the hotel on arrival. Was I frustrated absolutely. I asked to speak to a manager. Not available. Returning to my room defeated I saw someone at the end of the hall on the phone. I asked if he was the manager, he said yes. After briefly explaining my situation he pretty much told me I was being rude and I needed to leave the hotel immediately. I proceeded to enter my room and my husband and myself did as we were asked. I need to point out my husband was in the room the whole time and never spoke to either of the staff as we left. This is important because during conversations with Hilton honors I was told the “female”manager stated I was disturbing other guests and my husband even had to “calm me down” several times. Never happened. I should also point out they stated they had video evidence of the incident and I was welcome to come back to the hotel and view it. Seems odd that they would want me to come back there as I was such a threat previously. Or the police werent summoned in the first place. We went a block away to another Hilton property a Hampton which I very highly recommend. We got the same room I originally booked for $30 less! Excellent stay no incidents. This isn’t about Hilton whom we are honors members of. We always have had great experiences . The reason I ask you to check out other reviews as I did so myself I discovered others wrote of similar experiences, lying about facts, videos evidence, and rude customer service. There is a pattern here. I have never been asked to leave a hotel before. I should also point out they were asked by Expedia, and Hilton honors to refund our stay. They refused. Thankfully my credit card company took care of it after they did in fact charge us. So I ask you is this the type of place you want to give your money to? The Hampton one street over is lovely. I’ve included a screen shot of the room they said was not available to me that I originally purchased yet was still available for booking at 5 pm that day. You will also notice I had to give them one star to post my review. I would have preferred not to.

Kim Swedlund
  • Overview
  • (828) 633-6024
  • www.hilton.com

Hilton Garden Inn Asheville South Introduce

Hello, fellow North Carolinians! When planning a trip to the beautiful mountains of Asheville, finding the right place to stay can truly make or break your experience. Today, we're taking a closer look at the Hilton Garden Inn Asheville South, a hotel that often comes up in discussions about convenient and well-equipped lodging in the area. This article is designed to give you, our local users, a factual and engaging overview of what this hotel offers, helping you decide if it's the right fit for your next Asheville adventure, whether for business, leisure, or special occasions.

The Hilton Garden Inn brand is widely recognized for offering a consistent level of comfort and amenities, and the Asheville South location aims to uphold that standard. From its location to its on-site dining options, it positions itself as a practical choice for many travelers. Let’s explore the various facets of this hotel to help you make an informed decision for your upcoming visit to Asheville.

Location and Accessibility

The Hilton Garden Inn Asheville South is strategically located at 9 Rocky Ridge Rd, Asheville, NC 28806, USA. This address places it in the southern part of Asheville, an area known for its convenient access to both local attractions and major roadways, making it an accessible option for North Carolina residents.

For those traveling by car, the hotel's proximity to I-26 and Hendersonville Road provides easy routes to various parts of Asheville and beyond. This is particularly beneficial for visitors coming from other parts of North Carolina, as it simplifies navigation. From this location, guests can typically reach popular destinations like the Biltmore Estate, the Asheville Outlets for shopping, and numerous restaurants within a short drive. Downtown Asheville, with its vibrant arts scene, breweries, and diverse culinary offerings, is also readily accessible, usually within a 15-20 minute drive depending on traffic. The hotel's position in South Asheville offers a balance between being close to the action and providing a slightly quieter environment away from the direct hustle and bustle of downtown. This accessibility makes it a practical hub for exploring all that Asheville and the surrounding Blue Ridge Mountains have to offer.

Services Offered

Hilton Garden Inn properties typically offer a range of services designed for both business and leisure travelers. Based on the brand's standards and customer insights, here are common services likely offered at the Hilton Garden Inn Asheville South:

  • On-site Restaurant and Bar: A key feature highlighted by a positive review is the presence of a "full bar and restaurant on site with great food." This provides convenient dining options for guests without needing to leave the hotel. The mention of Renee at the bar remembering names suggests personalized service.
  • Breakfast Service: Hilton Garden Inn hotels typically offer a cooked-to-order breakfast, often for an additional charge, in their Garden Grille & Bar.
  • Fitness Center: Most Hilton Garden Inn locations include a fitness center for guest use, allowing travelers to maintain their workout routines.
  • Indoor Pool: Many Hilton Garden Inn hotels feature an indoor pool, providing a recreational option regardless of the weather.
  • Complimentary Wi-Fi: Free high-speed internet access is a standard amenity across Hilton Garden Inn properties, available in guest rooms and public areas.
  • Business Center: A 24-hour business center with complimentary printing services is usually available, catering to the needs of business travelers.
  • Meeting Spaces: The hotel likely offers flexible meeting and event spaces, suitable for small gatherings or corporate meetings.
  • Room Service: Limited room service options are generally available during restaurant operating hours.
  • The Pavilion Pantry®: A 24-hour convenience mart often found in the lobby, offering snacks, beverages, and travel essentials.
  • Laundry Facilities: Guest laundry facilities are typically available for self-service.
  • Digital Key Access: Hilton Honors members can often use their phone as a digital key.

Features / Highlights

The Hilton Garden Inn Asheville South presents several features and highlights that guests often appreciate:

  • Convenient On-site Dining and Bar: A major highlight is the "full bar and restaurant on site with great food." This provides a significant convenience, allowing guests to enjoy quality meals and beverages without having to leave the premises. The personalized service, as noted by Renee the bartender remembering names, adds a special touch.
  • Reasonable Rates: One positive review specifically mentions that "The rates are super reasonable," suggesting good value for the amenities and brand reputation.
  • Exceptional Staff (for some guests): While one review details a negative interaction, another praises the "exceptional staff," indicating that many guests have positive experiences with the hotel's team. Consistency in service can be a key factor.
  • Comfortable Guest Rooms: Hilton Garden Inn rooms are generally designed for comfort, offering amenities like adjustable beds, microwaves, mini-fridges, and coffee makers.
  • Brand Consistency: For Hilton Honors members and regular travelers familiar with the Hilton Garden Inn brand, the hotel typically offers a predictable and reliable standard of service and amenities, which can be a significant draw.
  • Proximity to Attractions: Its location in South Asheville offers good access to the Biltmore Estate, Asheville Outlets, and is a relatively short drive to downtown Asheville and the Blue Ridge Parkway, making it a practical base for exploring the area.
  • Family and Business Friendly: With amenities like potentially an indoor pool, on-site dining, and business facilities, the hotel aims to cater to both leisure and corporate travelers.

It is important to acknowledge that customer experiences can vary. One detailed negative review highlights significant issues concerning reservation discrepancies, perceived unresponsiveness from staff, and a very serious accusation of being asked to leave the hotel without due cause or refund, despite being a Hilton Honors member. This review also points out a perceived pattern of similar complaints from other guests regarding customer service and factual misrepresentations by hotel management. This contrast in reviews indicates that while some guests have "absolutely the best" experiences, others encounter significant challenges with service recovery and management responsiveness. Potential guests should consider these varied experiences when making their booking decision.

Promotions or Special Offers

As a content writer, I cannot provide real-time, dynamic promotions or special offers for the Hilton Garden Inn Asheville South. Hotel promotions frequently change based on seasonality, demand, and various marketing campaigns. However, being part of the Hilton family, the hotel likely participates in several ongoing programs.

To find the most current and relevant promotions, North Carolina locals are encouraged to:

  • Check the Official Hilton Garden Inn Website or Hilton.com: These are the primary sources for direct booking offers, including discounts for Hilton Honors members, package deals (e.g., "Stay Longer & Save"), and seasonal promotions.
  • Enroll in Hilton Honors: As a loyal guest program, Hilton Honors often provides exclusive member rates, points earnings, and benefits that can include free nights or discounted stays.
  • Look for AAA/AARP Discounts: Many hotel chains, including Hilton properties, offer special rates for AAA or AARP members.
  • Search Reputable Travel Booking Sites: Websites like Expedia, Booking.com, and Kayak may also list various deals, though sometimes the best rates are found directly through the hotel's own website.
  • Contact the Hotel Directly: A direct call to the Hilton Garden Inn Asheville South at (828) 633-6024 might reveal specific local offers or best available rates that aren't widely advertised.

Contact Information

For reservations, inquiries, or to learn more about the Hilton Garden Inn Asheville South, you can reach them using the following contact details:

  • Address: 9 Rocky Ridge Rd, Asheville, NC 28806, USA
  • Phone: (828) 633-6024
  • Mobile Phone: +1 828-633-6024

It is always recommended to contact the hotel directly for the most accurate and up-to-date information regarding bookings, availability, and specific amenities.

Conclusion: Why Hilton Garden Inn Asheville South is Suitable for Locals

For North Carolina residents planning a visit to Asheville, the Hilton Garden Inn Asheville South presents itself as a practical and often appealing option. Its location in South Asheville offers a strategic advantage, providing easy access to key attractions like the Biltmore Estate and local shopping outlets, while also being a manageable drive from downtown Asheville. This convenience means less time navigating and more time enjoying the vibrant culture, outdoor activities, and culinary scene that makes Asheville so unique. For locals, this ease of access transforms a potential long-distance trip into a convenient, stress-free getaway.

The on-site restaurant and full bar are significant advantages, especially after a long day of exploring. The ability to grab a quality meal or a relaxing drink without having to leave the hotel provides immense convenience, enhancing the overall comfort of your stay. The positive remarks about the "exceptional staff" and specific mentions of personalized service, such as Renee at the bar remembering names, highlight a potential for warm, hospitable interactions that can make a difference in your experience. For many North Carolinians who appreciate reliable service and familiar brand standards, a Hilton Garden Inn often delivers on these expectations.

While it's important to acknowledge that not all guest experiences are universally positive, as indicated by a detailed negative review, the general consensus for many guests points to a hotel that offers good value and a comfortable base for exploring Asheville. For those who prioritize brand consistency, convenient amenities, and a strategic location for their adventures in Western North Carolina, the Hilton Garden Inn Asheville South remains a strong contender. It provides a reliable starting point for experiencing the best of what Asheville has to offer, making it a suitable choice for your next local North Carolina escape.

Hilton Garden Inn Asheville South Photos

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Hilton Garden Inn Asheville South 4

Hilton Garden Inn Asheville South Location & Map

9 Rocky Ridge Rd, Asheville, NC 28806, USA

Reviews

This review of the Hilton Garden Inn in Asheville is written in the hopes it gets read before you choose to book this hotel. While there are number positive reviews please take the time to research a little further. It’s not how a business responds to positive experiences but how they respond when things don’t go as planned. This was the last stop after an otherwise perfect trip visiting family , attending high school and college track meets in various cities along the way. All hotels were perfect up to and after this location. Upon learning our reservation wasn’t going to be honored with the room type we had purchased (I have to point out how we were then treated). It was not mentioned upon arrival, when we reached the room given I called the front desk to no avail. I then approached the front desk to show my reservation details. The response was pretty much they couldn’t have cared less and offered no help. I should also mention there wasn’t a sole to be found in the lobby, or at the desk for quite some time when we came to check in. In fact other than two male employees of the Hilton Garden we saw no one else, guest or other wise. I offered to accept the room given as we were tired from a long days journey but I wanted the price to reflect the lesser priced room we were given. Again shoulder shrugs, and no deal. Stated we booked through Expedia even though we paid directly to the hotel on arrival. Was I frustrated absolutely. I asked to speak to a manager. Not available. Returning to my room defeated I saw someone at the end of the hall on the phone. I asked if he was the manager, he said yes. After briefly explaining my situation he pretty much told me I was being rude and I needed to leave the hotel immediately. I proceeded to enter my room and my husband and myself did as we were asked. I need to point out my husband was in the room the whole time and never spoke to either of the staff as we left. This is important because during conversations with Hilton honors I was told the “female”manager stated I was disturbing other guests and my husband even had to “calm me down” several times. Never happened. I should also point out they stated they had video evidence of the incident and I was welcome to come back to the hotel and view it. Seems odd that they would want me to come back there as I was such a threat previously. Or the police werent summoned in the first place. We went a block away to another Hilton property a Hampton which I very highly recommend. We got the same room I originally booked for $30 less! Excellent stay no incidents. This isn’t about Hilton whom we are honors members of. We always have had great experiences . The reason I ask you to check out other reviews as I did so myself I discovered others wrote of similar experiences, lying about facts, videos evidence, and rude customer service. There is a pattern here. I have never been asked to leave a hotel before. I should also point out they were asked by Expedia, and Hilton honors to refund our stay. They refused. Thankfully my credit card company took care of it after they did in fact charge us. So I ask you is this the type of place you want to give your money to? The Hampton one street over is lovely. I’ve included a screen shot of the room they said was not available to me that I originally purchased yet was still available for booking at 5 pm that day. You will also notice I had to give them one star to post my review. I would have preferred not to.

May 17, 2025 · Kim Swedlund

Absolutely the best place to stay in the Asheville area! The rates are super reasonable. There is a full bar and restaurant on site with great food. The staff is exceptional. Renee at the bar remembers everyone’s name and is at the top of her game when it comes to making drinks! If you are a regular traveler to this area, you probably won’t stay anywhere else after staying here. In a town with a hundred great places to eat and drink, I still choose the Hilton Garden Inn South every time.

May 22, 2025 · Benjamin Seibert

Stayed at this location the night of a storm in the area. The fan in our bathroom was making a horrible clanking noise all night despite not being on and kept us up for the majority of the night. On top of this, the hotel lost power during the night so we did not have our wakeup call in the morning and were extremely late getting checked out. Not sure why this hotel does not have a generator. We spoke with the front desk who said they would comp our night but since we did not book directly through them, they later said there is nothing they can do. Extremely disappointing customer service.

Apr 03, 2025 · Alex Cala

Very nice hotel. Good location across from the outlets. Nicely updated rooms. Bathroom is a touch small but very functional. I like having a Keurig -type coffee machine in the room. Lots of outlets and storage.

Mar 25, 2025 · Annie G

Kudos to the staff at this hotel. They have been beyond courteous and welcoming to my family. The atmosphere is so perfect. The decor is beautiful. The terrace area is top notch 👌 the housekeeping is on point always. All of the staff go above and beyond to help you. (Even as far as retrieving my son's airplane that he flew over their fence) 😂 we will always choose this location. Everyone one their deserves raises in my opinion. Thank y'all so much for the hospitality you have shown.

Nov 05, 2024 · Samantha Nipper

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