Hilton Garden Inn Atlanta North/Alpharetta ico

Hilton Garden Inn Atlanta North/Alpharetta

Hotels Near Of MeGeorgiaFulton CountyAlpharettaWindward Plaza

4025 Windward Plaza, Alpharetta, GA 30005, USA

4.0

I recently stayed at the Hilton Garden Inn Atlanta North/Alpharetta and, unfortunately, this was the most disappointing experience I’ve had at any Garden Inn property. While I want to acknowledge the friendliness of most of the staff, the condition of the facilities leaves much to be desired. From the beginning, there were noticeable maintenance issues—stained carpet, a loose faucet and door handle, and a squeaky elevator door. These were red flags, but I tried to look past them. However, things took a turn for the worse on my second night. Around 10 PM, my non-smoking room suddenly began to fill with smoke. I called the front desk and was told that someone might have been smoking elsewhere, and the smoke entered my room through the vent. Within 10 minutes, the smoke intensified to the point where I had to leave my room and wait in the hallway. I asked to be moved, and while the staff eventually accommodated my request, they initially claimed they couldn't locate the source of the smoke—raising concerns about whether the smoke detectors were even working. The new room I was moved to have an overpowering chemical air freshener smell that triggered my allergies, making it hard to rest. As a Hilton Honors Gold member, I expect a basic level of comfort and safety—neither of which were met during this stay. I truly hope management addresses these issues, especially the air quality and facility maintenance. This property has potential, but my experience did not reflect the standards I associate with the Hilton brand.

Henry Feng
  • Overview
  • (770) 360-7766
  • www.hilton.com

Hilton Garden Inn Atlanta North/Alpharetta Introduce

For those searching within the "Hotels Near Of Me" category in Alpharetta, Georgia, the Hilton Garden Inn Atlanta North/Alpharetta presents itself as a conveniently located option, nestled in the heart of the Windward business district. Situated at 4025 Windward Plaza, Alpharetta, GA 30005, USA, this hotel aims to cater to both business and leisure travelers. The property can be reached by phone at (770) 360-7766 or +1 770-360-7766.

Environment and Ambiance

The Hilton Garden Inn Atlanta North/Alpharetta is a 164-room hotel, originally built in 1998. It is designed with the Hilton Garden Inn brand's focus on essential amenities and a comfortable, modern atmosphere. Guests typically find the common areas, such as the lobby with its fireplace, and the Garden Grille restaurant, to be inviting. The hotel also features an indoor pool, providing a year-round option for relaxation and recreation. There is also a terrace and garden area for guests to enjoy outdoor space and picnic areas. While the hotel generally aims for a standard of comfort, some recent guest feedback has pointed to potential maintenance issues, including stained carpets, loose fixtures like faucets and door handles, and a squeaky elevator door, suggesting areas where the facility's condition could be improved. Concerns have also been raised about air quality in certain rooms, with one review mentioning smoke entering a non-smoking room through vents, and another noting an overpowering chemical air freshener smell, which triggered allergies. However, it is important to note that many recent reviews on platforms like Booking.com and Hotels.com still rate the hotel as "Very Good" or "Excellent" (with scores like 8.3/10 or 8.6/10 based on hundreds of reviews), often praising its location and generally pleasant atmosphere, with the majority of guests reporting positive stays.

Services and Amenities

The Hilton Garden Inn Atlanta North/Alpharetta offers a variety of services and amenities designed to provide a comfortable and productive stay for its guests:

  • Accommodation: The hotel features 164 non-smoking rooms, including accessible rooms with features like roll-in showers or accessible bathtubs. Each room is equipped with comforts such as premium bedding, air conditioning, a 43-inch LCD TV with cable channels, complimentary Wi-Fi and wired internet access, a microwave, refrigerator, and a Keurig coffee maker. Rooms also include an iron/ironing board, a desk, and a hairdryer in the private bathrooms with designer toiletries. Hypo-allergenic bedding and blackout drapes are also provided for guest comfort. Some rooms also offer sofa beds, making them suitable for families.

  • Dining: The on-site Garden Grille restaurant serves freshly prepared cooked-to-order breakfast (available daily from 7:00 AM to 9:00 AM), lunch, and dinner, with al fresco dining options on the terrace. Buffet breakfast is available daily for a fee (approximately USD 12.95 per person). The restaurant also offers a seasonal menu with flatbreads and favorites like the Mobley burger, and a full bar for drinks and light bites in the evenings. There's also a snack bar/deli, the Pavilion Pantry, offering a selection of refrigerated, frozen, and microwaveable packaged items for in-room preparation, and a coffee/tea station in common areas. Room service is also available.

  • Recreation and Wellness: The hotel boasts an indoor pool for year-round guest enjoyment. A 24-hour fitness center is available, equipped with various exercise machines for guests to maintain their routines, including Peloton bikes. While some general descriptions may ambiguously mention an outdoor pool, official Hilton Garden Inn information for this specific location highlights the indoor pool. A garden and terrace provide pleasant outdoor spaces with outdoor furniture.

  • Business and Events: For corporate travelers, the hotel offers a 24-hour business center with complimentary wired internet access, as well as 3,600 square feet of flexible conference space across 6 meeting rooms. These facilities can accommodate events for up to 150 people and offer custom catering services. A-V equipment and personal computers are available for meeting needs, making it suitable for training sessions, seminars, and social gatherings.

  • Conveniences: Guests benefit from complimentary self-parking on site, including RV/bus/lorry parking and wheelchair-accessible parking. The hotel provides a complimentary shuttle service within a 7-mile radius, which is particularly useful for reaching local businesses and attractions. Other services include a 24-hour front desk, express check-in and check-out, laundry facilities, dry cleaning/laundry services, luggage storage, a safe at the front desk, and a gift shop/newsstand. The hotel is pet-friendly, allowing up to two dogs or cats per room, with a non-refundable fee of USD 50 for 1-4 night stays and USD 75 for 5+ night stays (maximum weight 75 lbs). Guests can also use Digital Key for convenient access.

Features and Distinctive Qualities

The Hilton Garden Inn Atlanta North/Alpharetta's strongest features often revolve around its location and the general friendliness of its staff, despite specific service lapses mentioned in some reviews.

  • Strategic Location: The hotel is strategically situated in the Windward business district, providing convenient access to numerous corporate offices and technology companies. Its proximity to GA-400 allows for easy travel to downtown Atlanta (approximately 22 miles south) and other parts of the metropolitan area (Hartsfield-Jackson Atlanta International Airport is approximately 33 miles away). For leisure, the hotel is exceptionally well-located within a short driving distance of popular Alpharetta attractions. It's half a mile from North Point Mall (a major shopping destination), about 2 miles from Avalon (an upscale mixed-use development with high-end retail, diverse restaurants, and entertainment), and approximately 2 miles from the Ameris Bank Amphitheatre (a major outdoor concert venue). Other nearby attractions include Wills Park Equestrian Center (5 miles), TopGolf Alpharetta (3 miles), and Halcyon (around 4 miles). This makes it an attractive choice for those attending concerts, shopping, exploring the local dining scene, or visiting family.

  • Guest Service Focus: While one recent review noted a less enthusiastic interaction at the reservation desk ("cowgirl boots" reference), other reviews consistently highlight the exceptional friendliness and professionalism of most staff members, with particular praise for individuals like Megan Edwards. This suggests a strong dedication to customer service among many team members, contributing positively to the overall guest experience. Many guests have reported feeling "at home" due to the warm reception.

  • Brand Consistency (with caveats): As a Hilton Garden Inn, the property is designed to offer consistent comfort and essential amenities expected from the brand. This includes the 'Garden Grille' and the Pavilion Pantry, which are hallmarks of the Garden Inn experience. The hotel also actively participates in the Hilton Honors loyalty program, offering various benefits to members, such as discounted rates and the ability to earn points. However, the reported maintenance issues and air quality concerns, while not universal across all reviews, indicate that the property may not always consistently uphold the high standards associated with the Hilton brand in every aspect of facility condition and guest experience.

  • Family and Pet-Friendly Amenities: With an indoor pool, proximity to family-friendly entertainment like Urban Air Adventure & Trampoline Park (5530 Windward Pkwy), and pet-friendly policies, the hotel caters well to families and those traveling with furry companions.

Promotional Information and Booking Considerations

While specific, dynamic promotional offers are not provided in the given information, Hilton Garden Inn properties frequently participate in Hilton Honors promotions. Guests are strongly encouraged to join the Hilton Honors loyalty program for member-exclusive rates, complimentary Wi-Fi (often free for all guests at this specific hotel), and the opportunity to earn points for free nights and other benefits. Checking the official Hilton website or reputable travel booking platforms for current deals, seasonal packages, and discounts (such as AAA, AARP, or military discounts) is always recommended.

Prospective guests should be mindful that buffet breakfast is available for a fee (approximately USD 12.95 per person), as this is not included in the standard room rate, which can be a point of consideration for budget planning. For those traveling with pets, the hotel is pet-friendly, but non-refundable fees apply (USD 50 for short stays, USD 75 for longer stays). Given the feedback regarding maintenance and air quality, it would be prudent for guests to confirm the specific room type and any special requests (e.g., preference for a recently renovated room, if applicable, or specific air quality concerns) at the time of booking or check-in. It is always wise to compare prices across different booking channels and consider the value offered against any potential concerns raised in recent reviews. Despite some challenges, many guests continue to praise the hotel's location and staff, making it a viable consideration for those looking for "Hotels Near Of Me" in Alpharetta.

Hilton Garden Inn Atlanta North/Alpharetta Photos

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Hilton Garden Inn Atlanta North/Alpharetta 4
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Hilton Garden Inn Atlanta North/Alpharetta 4
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Hilton Garden Inn Atlanta North/Alpharetta Location

Hilton Garden Inn Atlanta North/Alpharetta

4025 Windward Plaza, Alpharetta, GA 30005, USA

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Reviews

I recently stayed at the Hilton Garden Inn Atlanta North/Alpharetta and, unfortunately, this was the most disappointing experience I’ve had at any Garden Inn property. While I want to acknowledge the friendliness of most of the staff, the condition of the facilities leaves much to be desired. From the beginning, there were noticeable maintenance issues—stained carpet, a loose faucet and door handle, and a squeaky elevator door. These were red flags, but I tried to look past them. However, things took a turn for the worse on my second night. Around 10 PM, my non-smoking room suddenly began to fill with smoke. I called the front desk and was told that someone might have been smoking elsewhere, and the smoke entered my room through the vent. Within 10 minutes, the smoke intensified to the point where I had to leave my room and wait in the hallway. I asked to be moved, and while the staff eventually accommodated my request, they initially claimed they couldn't locate the source of the smoke—raising concerns about whether the smoke detectors were even working. The new room I was moved to have an overpowering chemical air freshener smell that triggered my allergies, making it hard to rest. As a Hilton Honors Gold member, I expect a basic level of comfort and safety—neither of which were met during this stay. I truly hope management addresses these issues, especially the air quality and facility maintenance. This property has potential, but my experience did not reflect the standards I associate with the Hilton brand.

Apr 11, 2025 · Henry Feng

I have to shout out Megan Edwards. I haved worked in Customer Service for over 40 years. Believe me, you have to love people. Megan is a true professional, she made me feel at home. Unfortunately the person at the reservation desk (cowgirl boots) basically just handed me my keys and a bottle of water. She never said Thank you for choosing Hilton. I am a Hilton Honors Member. Thanks

Apr 14, 2025 · david linn

Loved the location of this hotel. Close to everything including restaurants and business offices. Staff here was very friendly and helped out. Rooms were nice and clean. Definitely recommend this place.

Apr 22, 2025 · Franco Pacific

The property is a bit old but they keep it clean. However, despite how friendly most of the staff was (very cordial) there always seems to be an issue with the facilities. One of the elevators wasn’t working, the elevator buttons on my floor were broken (had to take the stairs for 2 days), one day they only accepted credit cards at the bar because the system for room charges was down and the other day they can only do room charges because the credit card system was down. Then the highlight was when I was checking out the desk clerk was doing something with a bunch of receipts and when I asked for an invoice I was told “… I’m in the middle of something right now… and oh, the system is down anyways”.

Dec 12, 2024 · Raymond Ghaly

This hotel is about 30 years out of date. They screwed up my reservation and when I tried to sort it with the front desk they told me to go do it online. The carpets are stained, faucets and door handles are wonky, the towels are the scratchiest I have ever has the misfortune to use. There is a fridge in the room that is so loud it keeps us from sleeping, and the hotel itself is very drafty and noisy. The elevators smell like fresh cigarette smoke so not a non smoking property either. The location is in the middle of vast industrial office parks and I wouldn't call it convenient for anyone. The only reason I'm putting up with four nights here is it is close to a family member who is passing and I have more important things to worry about than trying to switch hotels and get a refund. I had no idea a Hilton branded hotel could be this bad and I strongly recommend avoiding it. I can't wait to check out.

Feb 24, 2025 · C

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