Holiday Inn Express & Suites Cleveland Northwest by IHG

Holiday Inn Express & Suites Cleveland Northwest by IHG, situated at 4355 Holiday Inn Express Way Northwest, Cleveland, TN 37312, USA, is a hotel operating within the 'Hotels Near Of Me' platform category. It aims to provide convenient and comfortable accommodation for travelers visiting Cleveland, Tennessee. For direct inquiries or reservations, the hotel can be reached at (423) 790-1199 or via mobile at +1 423-790-1199.

The Holiday Inn Express & Suites Cleveland Northwest is located in Cleveland, Tennessee, providing a practical base for visitors. Its address on "Holiday Inn Express Way Northwest" suggests a dedicated access road, likely near a main thoroughfare such as I-75, offering ease of access for road travelers. The brand standard for Holiday Inn Express is generally to offer a modern and consistent environment. While the overall cleanliness of rooms has been noted by some guests, the overall impression can be impacted by operational issues, as highlighted in customer reviews. The location is within Cleveland, which provides access to local businesses, dining, and attractions, though the immediate surroundings would be typical of a hotel strip. The building is designed to be modern and functional, aligning with the contemporary expectations of the Holiday Inn Express brand.

Holiday Inn Express & Suites Cleveland Northwest by IHG typically offers a range of services and features that are standard for the brand, aiming to provide a comfortable and efficient stay. These generally include:

• Breakfast Offering: Historically, Holiday Inn Express is renowned for its complimentary hot breakfast, often referred to as "Express Start™ Breakfast." However, it is crucial to note from recent customer feedback that this specific location may be charging for breakfast or offering it via an affiliated restaurant. It is imperative for prospective guests to confirm the current breakfast policy and any associated costs directly with the hotel prior to booking, as this is a significant point of concern for past guests.
• Connectivity: Complimentary high-speed Wi-Fi is generally available throughout the property, including in guest rooms and public areas, enabling guests to stay connected for work or leisure.
• Recreation and Wellness: An indoor swimming pool is typically a feature, offering a year-round option for relaxation and light exercise. A fitness center with essential equipment is also commonly available for guest use.
• Guest Room Amenities: Rooms usually come equipped with amenities such as flat-screen TVs with cable channels, mini-refrigerators, microwaves, coffee makers, irons/ironing boards, and hairdryers. The "Holiday Inn Express" bed is designed for comfort. Non-smoking rooms are typically available.
• Business Services: A business center with public computers and printing/fax services is often provided for guests needing to attend to work-related tasks. Meeting rooms may also be available for small gatherings or business meetings.
• Parking: Complimentary self-parking is generally offered on-site, providing convenience for guests arriving by car.
• IHG Rewards Club: As an IHG brand hotel, it participates in the IHG One Rewards loyalty program, allowing guests to earn and redeem points for stays, access member-exclusive rates, and achieve elite status benefits.
• Guest Services: A 24-hour front desk is typically available, although the quality of service can vary, as indicated by some reviews concerning night shift operations. Daily housekeeping is generally provided.

Holiday Inn Express & Suites Cleveland Northwest by IHG would typically promote itself within the 'Hotels Near Of Me' category by highlighting its brand recognition, convenient location, and standard amenities. Historically, the complimentary breakfast has been a major draw for the Holiday Inn Express brand, promising a quick and easy start to the day. The participation in the IHG One Rewards program is also a key promotional tool, encouraging loyalty and repeat business through points and member benefits. The hotel aims to appeal to a wide range of travelers seeking a reliable and efficient stay. However, recent critical feedback regarding the breakfast policy and night staff competency could impact promotional messaging and guest expectations.

Customer reviews for Holiday Inn Express & Suites Cleveland Northwest by IHG reveal significant concerns that prospective guests should be aware of:

• Breakfast Policy Confusion/Disappointment: A major point of contention is the breakfast. Guests have expressed strong disappointment, stating that the "hot breakfast is a restaurant $$" and that they are "disappointed in the breakfast selection for the price." This directly contradicts the common expectation of a complimentary hot breakfast from the Holiday Inn Express brand. One guest explicitly stated, "If you're going to start charging for breakfast in the morning, advertise it as that!!" This suggests a potentially misleading or unclear policy that has negatively impacted guest satisfaction.
• Room Maintenance Issues: One review mentioned a "refrigerator broke and was leaking on the floor," requiring guests to use towels to manage the leak. While the room was cleaned, this maintenance issue indicates a lapse in functional amenities.
• Night Staff Competency and Safety Concerns: This is a critical issue raised by a guest. A negative experience with the night shift employee highlighted problems with checking in, the employee's inability to use the system, and an unsafe request to write down the guest's credit card number and PIN. This raises serious concerns about data security, staff training, and guest safety/convenience during late-night check-ins. The guest ultimately left to find accommodation elsewhere due to these issues, noting a much smoother check-in process at another hotel. This suggests a significant operational deficiency during specific hours.
• Perception of Value: Due to the breakfast issue and other frustrations, a guest expressed that they "will not return to this company" and that "there's plenty others that wants your business." This indicates a strong feeling of dissatisfaction regarding value for money and overall experience.

In conclusion, while Holiday Inn Express & Suites Cleveland Northwest by IHG attempts to offer a standard hotel experience within the 'Hotels Near Of Me' category, the recent customer feedback points to critical operational and service issues. The apparent shift in breakfast policy (charging for what is typically complimentary) and significant concerns regarding night staff competency and data security are major red flags. While the front desk was polite in one instance and the room was cleaned, these positive aspects are overshadowed by the reported negative experiences. Prospective guests are strongly advised to verify the current breakfast policy, inquire about night check-in procedures, and consider these reviews carefully before booking. It appears that for some travelers, alternative options in Cleveland might offer a more reliable and satisfying experience.