Red Roof Inn & Suites Cleveland, TN

Red Roof Inn & Suites Cleveland, TN, situated at 156 James Asbury Dr NW, Cleveland, TN 37312, USA, operates within the 'Hotels Near Of Me' platform category, positioning itself as a cost-effective lodging option for travelers. For direct inquiries, the hotel can be reached at (423) 472-5566 or via mobile at +1 423-472-5566.

The Red Roof Inn & Suites Cleveland, TN is located off I-75 at exit 27, offering accessibility for those traveling through Cleveland. Its proximity to various local attractions such as Bradley Square Mall, Cleveland State Community College, and the Museum Center at 5ive Points, aims to provide convenience for guests. The hotel is situated in Cleveland, a city that offers natural beauty, including the Ocoee River and Cherokee National Forest within driving distance. However, some guest feedback suggests that the immediate area around the hotel may feel "sketchy and unsafe," which is a consideration for potential visitors. The property itself features exterior corridors and is spread across two levels, with 49 to 51 rooms. While the general intention is to provide a clean environment, individual guest experiences regarding cleanliness can vary, as detailed in recent reviews.

Red Roof Inn & Suites Cleveland, TN typically provides a set of standard amenities expected from a budget-friendly chain, aimed at offering a functional stay. These generally include:

• Complimentary Amenities: Guests can expect free Wi-Fi throughout the property, including in guest rooms, for internet access. The hotel also provides free coffee in the lobby. While some Red Roof Inn locations offer complimentary breakfast, information regarding a free continental breakfast at this specific location is inconsistent; some sources mention it, while others do not. It's advisable to confirm this amenity directly with the hotel.
• Guest Room Conveniences: Rooms are generally furnished with microwaves, refrigerators, and coffee/tea makers, which are convenient for storing snacks and beverages. Flat-screen TVs with an expanded cable package, including channels like HBO, are generally available for entertainment. Rooms also often include essentials such as air conditioning, ironing facilities, and hairdryers. Non-smoking rooms are usually available, and some smoking rooms may also be designated.
• Parking: The hotel offers free self-parking on-site, including designated spaces for larger vehicles like RVs, buses, and trucks, which is a useful feature for road travelers.
• Pet-Friendly Policy: Red Roof Inn & Suites Cleveland, TN is known for being pet-friendly. Typically, one well-behaved domestic pet (cat or dog) stays free, with a charge for a second pet. Pets must be declared at check-in, and weight limits (e.g., up to 80 pounds) and restrictions may apply. Service animals are generally welcome without fees.
• Business Services: A business center with access to a computer and fax/photocopying services is usually available for guests needing to conduct work-related tasks.
• Front Desk: A 24-hour front desk aims to provide assistance to guests at any time, facilitating check-in and check-out procedures.
• Housekeeping: Daily housekeeping services are typically provided to maintain cleanliness in guest rooms.
• Accessibility: The hotel generally offers some accessibility features, including wheelchair-accessible parking and common areas. Specific accessible rooms may be available with features like roll-in showers or grab bars, though details should be confirmed directly with the hotel.

As part of the Red Roof Inn brand, this Cleveland location often promotes itself as a straightforward, affordable, and pet-friendly option within the 'Hotels Near Of Me' category. The brand emphasizes value, aiming to provide essential comforts without excessive frills. Promotions might include discounts for booking in advance ("Advance Purchase") or special rates for AAA members, AARP members, or military personnel. The "RediClean" program is a brand-wide initiative focusing on enhanced cleaning protocols. The hotel’s proximity to local businesses and attractions makes it a practical choice for various types of travelers seeking a no-fuss stay. The allowance of pets is a significant draw for many, as it offers a convenient option for those traveling with animals, minimizing the stress of finding pet-friendly accommodations.

Customer reviews for Red Roof Inn & Suites Cleveland, TN present a mixed but largely critical picture, which prospective guests should carefully consider:

• Staff Interaction: While some guests have praised the front desk staff for being "super friendly," there are also comments indicating a "lack of know-how" or efficiency, suggesting inconsistencies in service quality.
• Room Condition and Cleanliness: This is a significant area of concern based on reviews. Guests have reported visible stains on bedspreads, indicating questionable cleanliness. Issues such as mold (painted over), malfunctioning bathroom vent fans, flickering lights, and worn-out flooring ("falling apart") have also been mentioned. The absence of sufficient towels (only washcloths) and stained pillows further detract from the comfort. While some efforts at cleaning are acknowledged, the underlying issues of maintenance and deep cleanliness appear to persist.
• Privacy and Noise: The hotel's design with exterior corridors is noted. While not explicitly mentioned in the provided reviews, exterior corridors can sometimes lead to noise from outside.
• Amenities and Facilities: The TV sets have been described as "relics from 15 years ago," indicating outdated entertainment options. The general state of the bathroom, including mold and disrepair, is a major drawback.
• Safety and Environment: One review explicitly states that the "area around the hotel felt sketchy and unsafe," which is a critical piece of information for travelers, especially those with families or those seeking a secure environment.
• Value for Money: Some guests feel that even at a budget price point, the quality of the stay does not justify the cost, with one reviewer noting a better experience at a Super 8 for a similar price.
• Door Issues: A specific recurring issue mentioned is difficulty with room doors, requiring a "trick" to open, a problem reportedly present for several years.

In summary, while Red Roof Inn & Suites Cleveland, TN aims to provide an affordable and pet-friendly option, recent customer feedback suggests significant shortcomings in room maintenance, cleanliness, and possibly the immediate surrounding environment. While the staff may be friendly, the state of the facilities seems to consistently disappoint. For travelers prioritizing cleanliness, modern amenities, and a sense of security, it would be prudent to exercise caution and potentially explore other options within the 'Hotels Near Of Me' category in Cleveland, TN, after carefully weighing these candid customer experiences.