Holiday Inn Express & Suites Meadowlands Area by IHG

As soon as I got in my room I took a shower. Found lots of hair in there and shower head was clogged up with lime scale, causing water to spray everywhere but straight. Managed to get clean, but found that the bathroom floor was completely soaked. While getting dressed I noticed that the room was filthy. Got dressed & went to desk to complain. They sent a man up who did not speak English. He used all the towels to stop up the water, then vacuumed the carpet & left. Didn't even replace the towels. That night the fire alarm went off at 2am because someone tampered with a smoke detector (heard that from fire dept) and everyone had to wait out in the cold for over an hour. The next 2 days the entire building reeked of weed. Never going there again.

Two rooms later, party of 9 moved to a nicer CLEANER hotel down the road. Family trip, booked two rooms. The first room had very questionable stains on the pillow cases on the bed, dirty pillow case for the pullout couch…. The entire room felt grungy. The pull out couch mattress was very dirty with a sad worn out cover. No sheet or anything on it. The metal bars that maybe give the bed more support were just off and tossed under the mattress. The mattress was really horrible. Now, I fully understand that sleeper sofas are not a regular bed, and I do expect some flimsiness, but this thing needed to be thrown in the garbage. It was BAD. Now it was late, we had tired and hungry kids… so we asked to be moved to a new room. Whelp, that was the last straw. Some short n curlies on the bed, under the top Cover more hair… huge stain on a couch I wouldn’t let a pet lay on. Some dusty dead bug on the floor. Unacceptable when you pay a good amount of money for 2 rooms, for 3 nights. I had high hopes because we are repeat customers at the location in Dover, DE. That one we were very happy with, staff and rooms were amazing each time we stayed. Apparently it’s not consistent with each location. I’d skip this place unless you don’t mind questionable stains and some hair in your bed and dirty furniture and bedding.

My family and I had an amazing time at this hotel. The front desk customer service was excellent and attentive. The room was clean and the area was quiet and near our main attraction American Dream Mall. Overall I will stay there when I visit New Jersey again.

The staff were very helpful and friendly. If I had a question or issue that were quick to respond. The room was clean and the hotel was easy up navigate. They even allowed me to do a late checkout as I was there for my daughter's dance convention and needed more time. The only reason I rated 4 stars in some areas is because while they do advertise an indoor pool, it is barely larger than a kiddie pool and the kids can't really do anything without disturbing others unless they are the only ones in it. Also, it is right off the highway so if your plan is to stay in a hotel and walk the area, this is not the one. It's definitely easy to access as I had to go from Harrisburg, PA but didn't realize me and my other daughter, who came with me, wouldn't be able to walk around and take the sites in because there's no sidewalk as it's right off the main highway making it dangerous to pedestrians. Also, there's one restaurant you can possibly walk to because it's right next door. Aside from that you'll have to order in or drive somewhere to get your food. Aside from that, if you're just looking for a decent priced hotel, that's easy to find and has friendly staff then this is a good place to go.

This’s like the best of best hotel I ever and never had before. The environment and lighting inside the room, I feel really comfortable, even best than the one of Hilton grand in Las Vegas. Sara is one the most friendly and warm-hearted girl!!! When I had issue to talk with booking, she showed patience and time to stand with me, to tackle this issue, I’ve treated like I’m not alone to fight. Sara is the best.