Kimpton Santo San Antonio - Riverwalk ico

Kimpton Santo San Antonio - Riverwalk

Hotels Near Of MeTexasBexar CountySan AntonioLa VillitaSouth Alamo Street

431 S Alamo St, San Antonio, TX 78205, USA

4.0

One word... WOW! Well travelled and been in a lot of hotels, both budget and upscale. This hotel impressed my wife and I during a short weekend trip to San Antonio to see family. The hotel is immaculate and very well maintained. Beautiful common areas and bar area. The food is excellent. However the one thing that tops all of that is the service. Rarely does a hotel make you truly feel like a valued guest. From the first interaction with the front desk agent, to the bars, restaurant, and the service staff, everyone we friendly and enjoyable to work with. Special recognition goes to Carl at the front desk and the whole valet team. This place is easy walking distance to a variety of attractions, art shops, and the historical area. I highly recommend this hotel and will visit again when I return.

Carlton Dickens
  • Overview
  • (210) 222-1000
  • santohotelsanantonioriverwalk.com

Kimpton Santo San Antonio - Riverwalk Introduce

Howdy, Texans! San Antonio, with its rich history, vibrant culture, and iconic Riverwalk, is a jewel of our state. When planning a visit, finding a hotel that truly elevates your experience from comfortable to unforgettable is key. If you’re seeking a luxurious retreat where impeccable service meets stunning design and an unbeatable location, look no further than the Kimpton Santo San Antonio - Riverwalk.

This isn't just another downtown hotel; it's a destination in itself. Guests, even seasoned travelers, consistently describe their experience with one word: "WOW!" From the moment you step inside, you'll feel like a truly valued guest, surrounded by beautiful common areas, exquisite dining options, and a level of service that sets it apart. The Kimpton Santo aims to blend 19th-century charm with modern luxury, and based on guest reviews, it succeeds spectacularly. Let's explore what makes this hotel a top recommendation for Texans looking for a premium stay in San Antonio.

Location and Accessibility

The Kimpton Santo San Antonio - Riverwalk is perfectly positioned at 431 S Alamo St, San Antonio, TX 78205, USA. This highly sought-after address places guests in the heart of downtown San Antonio, offering unparalleled accessibility to the city’s most celebrated attractions. You're just a "very easy walking distance to a variety of attractions," art shops, and the historical area.

The iconic San Antonio River Walk, with its charming barges, riverside cafes, and vibrant atmosphere, is just a stone's throw away. The historic Alamo, a must-visit landmark, is also incredibly close. This prime location means you can easily stroll to popular spots like Hemisfair Park (home to the Tower of the Americas), La Villita Historic Arts Village, the Henry B. González Convention Center, and the Shops at Rivercenter. For those interested in art and culture, numerous galleries and unique shops are right in the neighborhood.

Despite its central location, guests commend the ease of navigating to and from the hotel. While downtown San Antonio can be busy, the hotel's precise placement ensures you're immersed in the city's energy without feeling overwhelmed. For transportation, valet parking is available (though at a fee, typically $56 per night with in/out privileges). Being centrally located also offers good access to major roadways for exploring other parts of San Antonio or connecting to other Texan cities. San Antonio International Airport (SAT) is a relatively short drive away.

Services Offered

The Kimpton Santo San Antonio - Riverwalk prides itself on delivering a full-service luxury experience with meticulous attention to guest comfort.

  • Exceptional Guest Service: This is a consistent highlight. Guests frequently praise the entire staff, from the front desk (with special mentions for Carl), to the valet team (including Leslie and Mateo), and the housekeeping team, for being "friendly and enjoyable to work with," making guests "truly feel like a valued guest."
  • Full-Service Spa: The hotel features a full-service spa offering a range of treatments including body treatments, facials, body scrubs, and aromatherapy, providing a perfect escape for relaxation and rejuvenation.
  • Outdoor Rooftop Pool: A "heated rooftop pool" offers stunning "city skyline" views, along with cabanas, poolside service, and towel service, making it an inviting space for unwinding.
  • 24-Hour Fitness Center: A well-equipped fitness center is available around the clock with cardio machines (elliptical, stationary bicycle, treadmill) and free weights, ensuring guests can maintain their workout routines.
  • Daily Complimentary Reception: Kimpton hotels are known for their complimentary evening wine hour, where guests can mingle and enjoy beverages daily.
  • In-Room Amenities: Rooms are air-conditioned and feature espresso makers, flat-screen televisions with cable programming and streaming services (Netflix, Amazon), complimentary wireless internet, laptop-compatible safes, and separate sitting areas. Private bathrooms come with designer toiletries and hair dryers, bathrobes, and slippers. Yoga mats are also provided in rooms.
  • Dining and Bars: The hotel hosts Dean's Steak & Seafood, a "prime steakhouse and stunning oyster bar" serving breakfast, brunch, lunch, and dinner. There's also Tenfold Rooftop Bar, a luxury year-round, open-air rooftop bar with "incomparable city-wide views," and The Study at Dean's, an "intimate speakeasy" cocktail lounge. Room service is also available during limited hours.
  • Pet-Friendly Policy: Kimpton Santo has an exceptional pet policy, accepting "all pets with no restrictions on pet type, size, breed or quantity," and often provides food and water bowls. This is a significant highlight for pet owners.
  • Valet Parking: Valet parking is available, offering convenience for guests with vehicles, including in/out privileges (surcharge applies). EV chargers are also available.
  • Complimentary Coffee and Filtered Water: Available in the lobby, adding a nice touch of convenience.
  • Guest Services: Includes 24-hour front desk, multilingual staff, dry cleaning/laundry services, luggage storage, and wedding services. Free use of designer loaner bicycles is also offered for exploring the River Walk and nearby areas.

Features / Highlights

The Kimpton Santo San Antonio - Riverwalk stands out for several unique and luxurious features that contribute to its "WOW!" factor:

  • Exceptional Service Culture: This is perhaps the most celebrated aspect. The commitment to making guests feel valued and the consistently friendly and efficient staff across all departments truly elevate the experience.
  • Stunning Design and Ambiance: The hotel is described as "absolutely beautiful design & excellent service." Common areas and the bar area are "immaculate and very well maintained." Unique touches like the "artists mural above lobby lounge area" and the blend of "19th-century charm with modern design" (including historic suites with stone walls and freestanding bathtubs in the former schoolhouse section) create a truly memorable aesthetic.
  • Gourmet Dining Options: With Dean's Steak & Seafood offering prime cuts and oysters, Tenfold Rooftop for global flavors and skyline views, and The Study speakeasy, guests have access to diverse and high-quality culinary experiences without leaving the property.
  • Rooftop Pool with City Views: A heated outdoor pool on the rooftop provides a luxurious space to relax and enjoy panoramic views of the San Antonio skyline and historic courtyard.
  • Unrestricted Pet Policy: The Kimpton's "all pets allowed, no restrictions on pet type, size, breed or quantity" policy is incredibly rare and a huge draw for pet-owning Texans.
  • Luxury Amenities: From designer toiletries and espresso makers in every room to a full-service spa and complimentary daily reception, the hotel spares no expense in providing upscale comforts.
  • Prime Walkable Location: Its direct proximity to major attractions like the River Walk and Alamo, combined with a quiet setting, offers the best of San Antonio right at your doorstep.

While one review mentioned a minor issue with rooftop lounge service and coffee availability, the overwhelming sentiment is one of extremely high recommendation.

Promotions or Special Offers

As part of the IHG Hotels & Resorts family, Kimpton Santo San Antonio - Riverwalk often has various promotions and packages available. It's always best to check their official IHG or Kimpton website, or call directly, for the most up-to-date offers.

  • IHG One Rewards Member Rates: Members can access exclusive rates, earn points, and enjoy benefits such as mobile check-in and complimentary Wi-Fi.
  • "Stay Longer, Save More" or Extended Stay Offers: For guests planning multi-night visits, look for discounts on longer stays.
  • Package Deals: The hotel often offers themed packages, such as "The Sparkling Cabana Package" (including a private cabana and champagne) or "Stay With Pride" (with cocktails and support for LGBTQAI+ businesses).
  • Daily Parking Package: A convenient package that includes valet parking for one vehicle per night booked.
  • AAA/Senior/Government Rates: Discounts are typically available for eligible travelers.
  • Amex Hotel Collection Benefits: For American Express Platinum Card Members, benefits may include a complimentary third night, room upgrades, hotel credits for dining or spa, and complimentary breakfast for two.

Always review the terms and conditions of any offer, including booking windows and travel dates.

Contact Information

To learn more, check availability, or book your luxurious stay at Kimpton Santo San Antonio - Riverwalk, you can reach them using the following contact details:

Address: 431 S Alamo St, San Antonio, TX 78205, USA

Phone: (210) 222-1000

Mobile Phone: +1 210-222-1000

Conclusion: Why this place is suitable for locals

For Texans, the Kimpton Santo San Antonio - Riverwalk offers more than just a place to stay; it provides an elevated experience right in our cherished Alamo City. It’s particularly suitable for locals celebrating special occasions, planning a romantic getaway, or simply seeking a luxurious "staycation" that feels like a true escape without leaving the state.

The hotel’s "immaculate" design and "beautiful common areas" provide a sophisticated backdrop for any visit, making it a perfect spot for those who appreciate high-end aesthetics and comfort. For a local looking to impress a loved one or simply treat themselves, the on-site Dean's Steak & Seafood restaurant, the intimate speakeasy "The Study," and especially the "Tenfold Rooftop" bar with its "incomparable city-wide views" offer exceptional dining and entertainment experiences right at your fingertips. No need to worry about driving or navigating after enjoying a gourmet meal or bespoke cocktails.

Furthermore, the "easy walking distance to a variety of attractions" means Texans can truly immerse themselves in San Antonio's downtown without the hassle of parking or traffic. Whether it's a leisurely stroll along the Riverwalk, a visit to the historic Alamo, or exploring the vibrant art scene, everything is conveniently close. The truly unique, no-restrictions pet policy is a huge bonus for Texans who want to bring their beloved furry companions along for a luxury experience. Finally, the consistent praise for the "exceptional customer service talent" of the staff ensures that every Texan guest will feel genuinely welcomed and valued, embodying true Southern hospitality. For a truly indulgent and memorable San Antonio experience, the Kimpton Santo is a standout choice for any local.

Kimpton Santo San Antonio - Riverwalk Photos

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Kimpton Santo San Antonio - Riverwalk 5
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Kimpton Santo San Antonio - Riverwalk 5
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Kimpton Santo San Antonio - Riverwalk 5
Kimpton Santo San Antonio - Riverwalk 5
Kimpton Santo San Antonio - Riverwalk 5
Kimpton Santo San Antonio - Riverwalk 5
Kimpton Santo San Antonio - Riverwalk 5

Kimpton Santo San Antonio - Riverwalk Location & Map

431 S Alamo St, San Antonio, TX 78205, USA

Reviews

One word... WOW! Well travelled and been in a lot of hotels, both budget and upscale. This hotel impressed my wife and I during a short weekend trip to San Antonio to see family. The hotel is immaculate and very well maintained. Beautiful common areas and bar area. The food is excellent. However the one thing that tops all of that is the service. Rarely does a hotel make you truly feel like a valued guest. From the first interaction with the front desk agent, to the bars, restaurant, and the service staff, everyone we friendly and enjoyable to work with. Special recognition goes to Carl at the front desk and the whole valet team. This place is easy walking distance to a variety of attractions, art shops, and the historical area. I highly recommend this hotel and will visit again when I return.

May 11, 2025 · Carlton Dickens

Highly recommend this hotel. Absolutely beautiful design & excellent service. Special mention for housekeeping team - immaculately clean rooms & very friendly staff. Valet service is also top notch - Leslie & Mateo were super friendly, efficient & helpful- really great. Unique touches like the artists mural above lobby lounge are. Next-level beautiful. The only not-great aspect of our stay was very poor service at the rooftop lounge and unhelpful interaction with bar manager up there. If this same person was managing the downstairs lounge this morning, they were out of both coffee and half & half there, slight inconvenience but this person should work somewhere else - not this high end property. Overall super highly recommend though, we hope to return and appreciate the take dogs also ♥️

May 26, 2025 · Loren G

A Fantastic Stay – Just as Impressive as the Four Seasons We recently stayed at the Kimpton and were thoroughly impressed from the moment we arrived. The front desk staff was incredibly friendly and welcoming—truly setting the tone for a great stay. They made us feel right at home with their warm smiles and helpful attitudes. The valet was also wonderful—prompt, professional, and genuinely kind. It’s clear that customer service is a top priority at this hotel. The hotel itself is absolutely beautiful, with stylish decor, immaculate rooms, and thoughtful touches throughout. We usually stay at the Four Seasons when we travel, and I have to say, the Kimpton absolutely holds its own. It’s just as clean and elegant, and in many ways, the service here even exceeded our expectations. The location couldn’t be better—central, convenient, and close to everything we needed. Whether we were heading out for dinner, shopping, or just exploring the area, everything was easily accessible. Overall, we had a wonderful experience and will absolutely be returning. The Kimpton is a true gem!

May 31, 2025 · Luis Anthony DeJesus

Kimpton / IHG / White Lodging Rooftop Review I rarely leave negative reviews, but my experience at the Kimpton (IHG) hotel rooftop bar — staffed and managed by White Lodging — was so incredibly disappointing that I felt it warranted one. After just one round of drinks, our group of six (ages ranging from 45 to 62) was abruptly cut off by a waitress who couldn’t have been much older than 21. Prior to returning to the hotel, we had enjoyed a few drinks elsewhere, but at the rooftop bar, we were simply sitting on the couches provided, calmly enjoying each other’s company. We were not being obnoxious, disruptive, or inappropriate in any way. I had asked a few questions about the drink menu because I didn’t recognize many of the ingredients — a pretty standard thing at any cocktail bar. We ordered a round of drinks and an appetizer. About 30 minutes later, when we tried to order another round, the waitress refused to serve us without any clear explanation. Shortly after, a bar manager (also a White Lodging employee) approached me, noticeably hostile, after I mentioned I intended to leave a negative review. She told me that the staff "have the right to cut off anyone they want" and emphasized that employees are trained to avoid over-serving patrons to protect themselves legally. While I fully understand the need for responsible service, there was absolutely no justification for how we were treated. We were hotel guests, not displaying any signs of intoxication — besides me speaking loudly, which is normal because I was not wearing my hearing aids. For a venue that charges premium prices and markets itself as an upscale experience, I expect a far higher standard of service and professionalism. Being treated dismissively by inexperienced staff completely soured what should have been a relaxed and enjoyable afternoon. Management needs to better train their employees on what genuine hospitality looks like. I will not be returning — there are plenty of other rooftop bars in San Antonio that actually value their guests and don’t charge over $50 for parking.

Apr 29, 2025 · john max

We just returned from an anniversary celebration stay at the Kimpton and I cannot say enough wonderful things. From the impeccable service at the front desk through the innovative and delicious drinks at The Study and the fantastic dinner at Dean's all the way to the wonderful view from the Tenfold rooftop bar we felt catered to and special. There really wasn't a single thing wrong. The room was wonderful, the servers and bartenders were all friendly and accommodating, and the hotel property is beautiful. Folks were clearly happy to be working there, genuine smiles everywhere, and everyone is excited to talk about the historic property and they way the hotel pays homage to it's roots. The Kimpton Santo is an excellent location for a luxe staycation, we will ABSOLUTELY be back. The Epicurean VIP experience is a must-do, perfect for a milestone couples celebration. You will love it!

Jun 15, 2025 · Jeni Brett

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