Marriott Saddle Brook

After seeing other recent reviews, I wasn't sure what to expect from this hotel but I had no major issues. The construction noise is loud in the lobby area during the day but didn't bother me. Had occasional trouble with the door lock but it was no big deal and eventually opened. All of the staff I encountered were friendly and helpful. The restaurant was actually better than expected with excellent service.

This hotel stinks. The air conditioning did not work. The refrigerator did not work. The shower handle would not stay on. The front desk said that they would send someone to look at it but no one came. Also, they told us that there was no breakfast on the last morning if our stay and did not give us a reason. The hotel is in pretty bad shape and all they do is try to cover it up with ‘modern’ tables and benches. The room was at least decently clean but they did not give us hand soap and there was only 3 towels for showering. One last thing. The location is alright and there is not much to do nor eat in the area. They were doing construction, but not to the area’s that need it the most.

I recently stayed at Marriott Hotel Saddle Brook and unfortunately, my experience was far from what I expect from a Marriott property. From the moment I checked in, issues began. I didn’t get a room key and I had the ask the reception to always let ke into my room. As a Mariott Bonvoy member is really unacceptable that they couldn’t provide me with a better room. Not to mention about the huge mess when I checked in. For a brand like Marriott, I expected a much higher standard of service and professionalism. I hope Marriott management will take this feedback seriously and make the necessary improvements to ensure better experiences for future guests. As for me, I will be reconsidering my loyalty to the brand after this disappointing stay.

I had a great time staying there. Both Kara and Kareem employees there were super friendly and helpful. They went above and beyond to make sure my daughter had the best birthday celebration. The only thing that the hotel can do better on was the breakfast buffet. It was sad looking and very minimal of choices compared to other Marriott hotels breakfast selection.

Do NOT stay here, unless you want to be welcomed by a police officer who has his own desk, "guests" barefoot in the lobby at 11:30pm exchanging cash, a front desk staffer with her chest tattoo on display who tells you they don't have the room you booked but will be giving you a room with 1 bed instead and the manager won't arrive until 9am the next day. But wait there is more...only 1 working elevator for a 12 story hotel, dark hallways that smell like mold and our room came complete with complimentary water bottles that had already been opened, trash still in the trash can and 1 towel. The best part was leaving and it took patience...21 minutes from when we hit the down button to when we arrived in the lobby.