New Windsor Hotel

Hello, fellow Arizonans! When considering accommodation options in the heart of our vibrant city, Phoenix, it’s essential to have clear, factual information to guide your decisions. Today, we're focusing on the New Windsor Hotel, a property with a long history in downtown Phoenix. While some establishments offer luxurious getaways, others serve different, often more essential, needs within the community. This article will provide a candid and informative overview of the New Windsor Hotel, drawing from available public data and recent customer feedback, to help you, as a local user, understand what to expect from this unique establishment.

The New Windsor Hotel is more than just a building; it's a piece of Phoenix's past. Originally built in 1893 as the 6th Avenue Hotel, it has undergone several transformations and name changes, ultimately becoming the New Windsor Hotel in the 1950s. It stands as the only operating 19th-century hotel in downtown Phoenix and is recognized for its unique architecture that blends Victorian and 1930s Art Deco styles, with a stucco facade and a distinctive neon sign. This historic charm has even garnered a following among "Accidentally Wes Anderson" fans who appreciate its aesthetic. However, its current role primarily serves as single room occupancy (SRO) housing for low-income and elderly residents, and it operates more as an apartment-hotel hybrid. This context is crucial for understanding its nature and the experiences reported by some visitors.

The New Windsor Hotel is strategically located at 546 W Adams St, Phoenix, AZ 85003, USA, placing it firmly in the heart of downtown Phoenix. This central address offers excellent accessibility to many key city attractions, often within walking distance. It is very close to the Phoenix Convention Center, Chase Field (home of the Arizona Diamondbacks), and the Footprint Center (home of the Phoenix Suns), making it a potential option for those attending major events on a budget. The Orpheum Theatre and various downtown dining and cultural venues are also easily reachable.

For public transportation, the hotel's downtown location means it is well-served by the Valley Metro Light Rail, with stops conveniently located nearby, providing easy access to other parts of Phoenix, Tempe, and Mesa. This connectivity is a significant advantage for guests without personal vehicles. The property has onsite parking, though its condition, as reported in one review mentioning "potholes," suggests it might be basic. However, parking is generally available and often free.

While its historical significance and central location are notable, some recent customer reviews regarding the immediate surroundings and general ambiance of the area present a contrasting picture. One review specifically mentioned "homeless people all around it ALL THE TIME" and police activity in the parking lot. This highlights that while the location is central, the immediate street-level environment may be less polished than other downtown areas, which is important for prospective guests to be aware of.

• 24-Hour Front Desk (with caveats): While there is a front desk, one review noted inconsistent staffing, with instances of it being "closed early for no reason."
• Rooms for Rent: Provides rooms, primarily catering to single-room occupancy residents, but also for short-term hotel guests.
• Complimentary Wi-Fi: Advertised as available, though a review mentioned issues with accessing it and receiving no response from staff about it.
• Basic Room Furnishings: Rooms are equipped with beds and basic necessities, though reviews cite concerns about cleanliness (e.g., "stains on the bed," "towels were dirty upon arrival").
• Limited Housekeeping: One review stated that "Housekeeping never came once," suggesting a limited or on-request service model.
• On-site Laundry Facilities: While not explicitly stated in the provided reviews, many apartment-style hotels offer coin-operated laundry.
• Staff Assistance: Some positive mentions of staff being "wonderful, helpful and knowledgeable" and "gentleman" like Steve, contrasted sharply with other negative experiences regarding assistance during personal crises.
• Parking: On-site parking is available, but reviews indicate issues with potholes and the general state of the lot.

• Historic Building and Architecture: Recognized for its unique Art Deco and Victorian blend, making it a landmark in downtown Phoenix. Features "all kinds of cool relics on display in the lobby."
• Budget-Friendly Accommodation: Generally appeals to those seeking the lowest cost lodging option in downtown Phoenix.
• Central Downtown Location: Proximity to major attractions like the Phoenix Convention Center, Chase Field, and Footprint Center.
• Access to Public Transportation: Close to Valley Metro Light Rail stations.
• On-site Parking: Available for guests, though its condition may be a concern.
• Staff Knowledge (for some): One positive review highlighted staff as "helpful and knowledgeable about everything going on."

Based on the provided customer reviews and the nature of the New Windsor Hotel primarily serving as single room occupancy (SRO) housing alongside some hotel operations, specific and regularly advertised promotions or special offers are not highlighted. Its primary appeal seems to be its low-cost, budget-friendly rates for both short-term and extended stays.

Due to the significant concerns raised in several customer reviews regarding unexpected charges ("staining towels," "steal your cash only deposit"), issues with transparency, and communication, it is paramount that any prospective guest, especially locals, contacts the hotel directly before booking. It is strongly advised to:

• Inquire about the exact nightly or weekly rates.
• Confirm all fees, including any for deposits (cash-only deposits are a noted concern), cleaning, or amenities.
• Clarify cancellation policies.
• Ask about the availability of specific amenities like Wi-Fi or housekeeping, as these have been inconsistent according to reviews.

Given the severity of some complaints, obtaining all financial details in writing or confirming with a supervisor before committing any funds, especially cash, is a crucial step to protect yourself from potential disputes.

Address: 546 W Adams St, Phoenix, AZ 85003, USA

Phone: (602) 254-8694

Mobile Phone: +1 602-254-8694

For inquiries or to confirm any details about booking a stay, it is strongly recommended that prospective guests contact the New Windsor Hotel directly using the phone numbers provided. Given the nature of some customer feedback, direct communication is vital to ascertain current conditions, policies, and address any specific concerns you may have before arrival.

For Arizonans considering the New Windsor Hotel, it's essential to understand its unique context and function within the downtown Phoenix landscape. This establishment is primarily known as one of the few remaining single-room occupancy (SRO) hotels in the city, serving as low-cost, long-term housing for a vulnerable population, often elderly or low-income individuals. While it may occasionally offer rooms for short-term hotel guests, it is fundamentally different from a typical tourist or business hotel.

If a local is in dire need of extremely budget-friendly, temporary housing, and finds themselves without other options, the New Windsor Hotel might provide a roof over their head due to its low cost. Its central downtown location is undeniably convenient for accessing public transport and central Phoenix services. The mention of "cool relics" in the lobby and some positive feedback about knowledgeable staff suggest there might be an appealing historical ambiance and helpful individuals for those who experience it positively.

However, it is crucial for any local to be fully aware of the significant and distressing issues highlighted in multiple customer reviews. These include serious concerns about safety ("police tape," "biohazard team," "homeless people all around"), security (door lock malfunctions), cleanliness ("dirty towels," "stains on the bed," "extremely dirty" rooms), inconsistent amenities (unreliable hot water, claims of a non-existent hot tub despite being advertised), and deeply troubling experiences with staff and management regarding alleged "scams" involving cash deposits, unclear charges, and a complete lack of support during a domestic dispute, including a questionable eviction and police involvement. The review detailing domestic violence and the subsequent treatment is particularly alarming and raises serious questions about the hotel's policies and staff training regarding guest safety and well-being.

Therefore, while the New Windsor Hotel might be suitable as a very last resort for extremely budget-constrained, short-term, or long-term housing, locals should proceed with extreme caution and manage their expectations severely. It is vital to prioritize personal safety, clarify all terms and conditions (especially financial ones) in writing, and have alternative plans in place should the experience fall short of even basic living standards or become unsafe. For most Arizonans seeking a standard, safe, and comfortable hotel stay, other options in Phoenix would likely be more appropriate and less fraught with potential issues.