Phoenix Hotel Brooklyn Sunset Park

Me and my friend stayed here for her birthday and checked in around 5:00pm. We changed and then went out to the city and did not return to the room until 6:00am the next morning. I called the front desk to explain that the bed sheets were dirty and the front desk associate went out to tell me how I was rude for requesting clean sheets and stated that “I don’t have to make up a story” just to state what I wanted. No story was made up, the sheets were simply filthy. I am always extremely kind to staff all the time and always very pleasant, I don’t appreciate being told I was rude for requesting a simple request to change dirty sheets. The towels and washcloths were filthy too, literally had to use my hand to wash. And to top it off housekeeping said she could only give out “one towel” for some odd reason. PLEASE DO NOT BOOK THIS HOTEL. We were mislead by booking.com stating that it was a 7.8 , sadly we failed to read the Google reviews seeing it was a 2 star hotel. In all honesty it should really be a 1 star. You all really need to go back to business studies and learn the basics of customer service. This is ridiculous. If I could rate this hotel 0 stars I definitely would. And don’t you worry I will definitely be reporting this business to higher authorities. Good day.

If I can give a negative star I would but I can’t. Booked the Phoenix Hotel in Sunset Park Brooklyn for 3 nights with my children. Please don’t waste your money for a hotel which is not well maintained. I changed my reservation to 1 night couldn’t even stay for my 3 nights reservation. Place is unsafe and unsanitary for my family. I changed the rooms from 206, 204, 202, to 205 to try to find a decent room to stay in with my kids. Unbelievable horrible situation I was put in with my kids. By far the worst hotel experience I’ve ever had. Hopefully I get my refund back like the Booking.com said within 7-10 days.

Our original lodging didn't work out, and this was the only hotel ready for us to check in at 2am. Totally saved us! The man at the front desk was really kind and helpful, and gave us a discount since we arrived so late. I'm a little surprised by many of these reviews, our room was clean, the hallways were clean, and the elevator is fixed! The lobby is charming, I enjoyed the woodwork!

This place is a disaster..they also call immigration on people the rooms smell the Chinese couple rob people. They take advantage of people they just make up prices as they go they have a system that turns off the heater to save a penny the rooms are dirty it's not safe.tthere iis a lot of sketchy people getting in the elevator with you to see what floor your going too to try to rob you..my girl and I left after we seen the dirty sheets..one soap I towel We left t days in for a few bucks more lol at all the negative reviews

Dirty and disgusting hotel. Rooms need renovation and especially deep proper cleaning! Very disgusting, old, destroyed furnitures in the room… Do not recommend, worse place I have ever stayed in my life. Owners probably do not know what „cleaning” means. The pictures of the rooms on the website are nothing like in a real life.