Sheraton Parsippany Hotel

For users Browse the "Hotels Near Of Me" platform, seeking a suitable accommodation in the Parsippany area, the Sheraton Parsippany Hotel presents itself as an option. Located at 199 Smith Rd, Parsippany, NJ 07054, USA, this hotel is part of the renowned Sheraton brand, typically associated with a certain standard of service and comfort. You can reach the hotel at (973) 515-2000 or via mobile at +1 973-515-2000. This introduction aims to provide a detailed and objective overview of the Sheraton Parsippany Hotel, encompassing its environment, services, features, and any relevant promotional information, drawing primarily from available online data, including customer feedback.

Upon initial glance, the Sheraton Parsippany Hotel boasts an impressive exterior, with its architecture described by one guest as resembling a "charming old château." This aesthetic appeal might set an expectation of grandeur and elegance, often a draw for those seeking a more upscale hotel experience. The hotel also appears to offer large rooms with numerous windows, suggesting ample natural light and potentially spacious interiors, which can be a significant advantage for guests valuing comfort and openness. However, it is essential to consider the overall environment beyond this first impression. Customer reviews indicate a stark contrast between the exterior and the interior. Several guests have reported that the inside of the hotel feels "neglected and worn out." Specific concerns include stained and dirty carpets, both in guest rooms and common areas, and bathrooms that also show signs of wear and tear. An "unpleasant smell" in rooms and a general disappointment with the cleanliness standards, particularly for a Sheraton property, have been noted. Issues such as leaking plumbing and sticky tables in common areas further contribute to an impression that maintenance is "long overdue." This suggests that while the hotel may have an appealing facade, the internal upkeep and cleanliness might not consistently meet the expectations associated with the Sheraton brand or a comfortable stay.

When it comes to services, the Sheraton Parsippany Hotel offers a range of amenities typically expected of a full-service hotel. A notable service highlighted by a guest is the provision of a shuttle service to and from a local venue, which was found to be "helpful" given the hotel's location, which is described as being "near nothing" in terms of immediate attractions or conveniences. This shuttle service can be a significant benefit for guests attending events or requiring transportation. The hotel also features a restaurant, Amuse, where guests can dine. However, a review for Amuse noted a negative dining experience, specifically mentioning that the chicken tenders had a "lingering, unpleasant poultry smell that ruined the experience." This suggests that the dining service might not consistently meet guest expectations. Furthermore, a critical point of feedback concerns the hotel's responsiveness and communication, particularly for events like wedding blocks. Guests have reported that the "wedding managers are IMPOSSIBLE to get hold of as is the hotel itself." This lack of communication extended to crucial aspects such as confirming room cleaning or decoration preferences for a wedding suite, leading to significant disappointment. The failure of the hotel staff to proactively ensure the perfection of a special occasion room, and the subsequent lack of follow-up from both the hotel and corporate headquarters regarding complaints, indicates potential areas for improvement in guest relations and service recovery. The absence of basic amenities like new towels in a supposedly prepared room further underscores these service shortcomings.

The features of the Sheraton Parsippany Hotel include what appear to be large guest rooms with ample windows, contributing to a spacious feel. As a full-service hotel, it likely offers standard features such as a lobby, meeting and event spaces, and on-site dining. The presence of a restaurant, Amuse, is a key feature, despite the negative dining experience mentioned. For guests attending events, particularly weddings, the hotel may offer specific features like wedding blocks and potentially dedicated event coordination services, though the reviews suggest these services may not always be executed to a satisfactory standard. The provision of a shuttle service is a practical feature, especially for guests without personal transportation or those needing to access nearby venues. While not explicitly detailed, Sheraton properties typically include fitness centers, business centers, and possibly swimming pools as part of their standard features. However, the customer feedback primarily focuses on the condition of the rooms themselves, highlighting issues such as plumbing leaks, dirty carpets, and general wear and tear, which detract from the overall perceived quality of these features. The lack of proper cleaning and replenishment in the wedding suite, specifically new towels, points to a fundamental failure in basic room preparation features.

As for promotional information, while no specific deals or packages are detailed in the provided customer reviews, hotels like the Sheraton Parsippany often engage in various promotions to attract guests. These can include discounted rates for advance bookings, special packages for leisure travelers, business rates, or group discounts for events such as weddings or conferences. Given the feedback on wedding blocks, it is crucial for potential guests planning such events to thoroughly vet the hotel's capabilities and communication protocols. For individuals or groups considering a stay, it is always advisable to visit the official Sheraton website or contact the Sheraton Parsippany Hotel directly to inquire about any current promotions, loyalty program benefits (such as Marriott Bonvoy, given Sheraton's affiliation with Marriott), and specific amenities that might be relevant to their stay. Given the mixed reviews, particularly regarding maintenance and communication, prospective guests utilizing the "Hotels Near Of Me" category should temper expectations based on the attractive exterior and be prepared to confirm all aspects of their booking, especially for significant events. The repeated phrase "WOULD NOT RECOMMEND AT ALL" from a wedding guest serves as a strong cautionary note, indicating that while the price point may be "OK" and cleanliness "CLEAN ENOUGH" for a general stay, critical services for special occasions might fall short of expectations. Therefore, while the hotel might be an option for certain travelers due to its brand recognition and shuttle service, a thorough investigation into recent guest experiences and direct communication with the hotel is strongly encouraged before making a reservation.