SureStay by Best Western Lewiston

For individuals searching the "Hotels Near Of Me" platform category, SureStay by Best Western Lewiston is an option for accommodation in Lewiston, Maine. Located at 516 Pleasant St, Lewiston, ME 04240, USA, the hotel is positioned within the Westminister Station Shopping Center area, offering accessibility to local routes and potentially nearby amenities. This introduction aims to provide an objective overview of the hotel based on readily available online information and a synthesis of diverse guest experiences.

SureStay by Best Western Lewiston is a 2-star property that was built in 1990 and underwent a renovation in 2022. This recent refurbishment suggests an effort to update the premises and provide a more modern experience for guests. The property has two floors and 62 rooms, all designated as non-smoking. The environment aims to offer essential comfort within a budget-friendly framework.

However, guest perceptions of the environment are varied. While some reviews from May 2022 onwards indicate the hotel is "brand new and Nice and clean" with "all new hotel decor," other, more recent reviews paint a less favorable picture. Some guests have reported issues with room cleanliness, such as a "dirty" room, a shower that "hardly drained," and unpleasant odors, specifically "smelled of Marijuana" or "heavily of smoke and weed." There have also been concerns about noise from other guests and "sketchy people out in the back right in front of the door," leading to feelings of unsafety and loud conditions. These contrasting views suggest that the guest experience regarding the environment can be inconsistent, and potential visitors should consider this variability.

The hotel's location within a shopping center implies a degree of urban accessibility, though the direct surroundings as described by some guests highlight an environment that may not always feel serene or secure.

SureStay by Best Western Lewiston offers a range of basic services designed to meet fundamental guest needs. The hotel operates a 24-hour front desk, allowing for round-the-clock check-in (from 3:00 PM) and assistance. Check-out is by 11:00 AM. Free self-parking is available on-site, including wheelchair-accessible and van parking spaces, which is a practical convenience for travelers with vehicles.

A complimentary continental breakfast is offered daily. While this provides a convenient start to the day, some guests have described it as "very limited but ok." Free in-room WiFi is available, with reported speeds over 100+ Mbps, ensuring connectivity for guests. The hotel also provides laundry facilities, an ATM/banking service, and vending machines for snacks and beverages.

However, the consistency of service and guest experience has been a point of concern in some reviews. Guests have reported issues such as key cards needing daily renewal, leading to inconvenience when trying to re-enter the room or exterior doors after leaving for short periods. There have also been serious complaints regarding privacy, with reports of "Privacy Please" signs being disregarded and staff or others entering rooms and taking towels. Issues with maintenance, such as a "toilet would not flush," also suggest inconsistencies in upkeep. The presence of long-term residents and a perceived lack of hotel intervention regarding disruptive behavior (e.g., loud barking dogs, partying, alleged drug use) has also led to negative service perceptions for some guests, who felt the management did not adequately address their complaints or ensure a safe and clean environment.

The hotel offers 62 guest rooms, including standard configurations with one King bed or two Queen beds. All rooms are non-smoking. Following the 2022 renovation, rooms are expected to feature updated decor and furnishings. Standard in-room amenities include a 43-inch flat-screen TV with cable channels, air conditioning, a microwave, and a mini-refrigerator. Private bathrooms are equipped with a shower/tub combination and a hairdryer. Other practical items such as a desk with a laptop-friendly workspace, phone, and daily housekeeping are typically provided. Some rooms are also designed to be handicap accessible.

For guests requiring accessibility features, the hotel offers wheelchair-accessible parking, a stair-free path to the entrance, a well-lit path to the entrance, and a wheelchair-accessible registration desk. However, it's important to note that upper floors are accessible by stairs only, as the property does not have elevators. The hotel also features a garden and a picnic area, providing outdoor spaces for guests. Pets are allowed on request, with charges that may apply (e.g., $30 +tax per pet, per night). The pet policy also has a size limit of 80 lbs for dogs.

The hotel affirms that it follows the cleaning and disinfection practices of "We Care Clean (Best Western)," indicating a commitment to hygiene protocols, despite some guest complaints about cleanliness.

SureStay by Best Western Lewiston aims to promote itself as a recently renovated, affordable, and conveniently located option within the "Hotels Near Of Me" category. The brand emphasizes "basic comforts at a great value with modern, but simple furnishings." Key promotional points include free continental breakfast, free Wi-Fi, and free self-parking, which collectively offer a cost-effective stay. The pet-friendly policy is also a significant draw for travelers with animals.

The hotel's affiliation with Best Western's SureStay brand suggests a certain level of standard and reliability. Online aggregators show a "Good" rating of 7.1/10 based on a significant number of reviews, with cleanliness and staff & service receiving higher scores (8.2 and 8.4 respectively) in some aggregated data, which contradicts some specific negative reviews. This disparity highlights the importance of potential guests reviewing a wide range of recent feedback.

While the hotel officially promotes its updated facilities and standard amenities, the conflicting guest experiences regarding cleanliness, safety, noise, and staff responsiveness present a challenge to a consistently positive promotional message. Some reviews indicate that the actual experience did not align with the expected value, leading to feelings of dissatisfaction regarding safety and cleanliness. Therefore, while the hotel promotes itself as a good value option in Lewiston, prospective guests are strongly advised to consider recent guest feedback and, if possible, clarify any specific concerns directly with the hotel at (207) 705-2040 or +1 207-705-2040 before booking, especially if they are looking for a completely quiet or pristine environment.