The Grand NYC Apartments

This place is ABSOLUTELY HORRENDOUS. The location is just about the only thing that I can give stars about. If I could give negative stars I would. I got in and the outrages manager says that my payment did not come and made me pay extra. Then when I left a bad review with pictures of mold and mildew, the horrible owner threatened to sue me. I was on an important business call but she kept on calling. DO NOT STAY HERE AT ALL COSTS!!!!!!!!!!! 😡😡😡😠😠😠

SCAMMED me out of $250. They said they only accepted cash, I gave them $300($50 deposit) for 1 night for my fiancé’s birthday. They didn’t inform us that there was a triple bunkbed(so we couldn’t even sit up) or that we would be sharing a bathroom with an entire floor of people(the bathroom was filthy and there were only 4 showers total, 2 for men and 2 for women). After seeing this we went back downstairs to get a refund and find somewhere else(we weren’t even there for 10 minutes). The worker downstairs said that I’d have to wait for the manager to come back monday to give me the $250 back and he only gave me the $50 deposit back. I also spoke to the manager on the phone and she assured me I’d get my refund on Monday. I came all the way back on Monday only for her to tell me that I couldn’t get my money back and she lied and said that I told her I had sex in the room. We would’ve been there much longer if we were having sex. I called the police and they said that they’ve received several complaints about the manager doing that to people but that it’s a civil issue so I reported them to the BBB and yet somehow they’re still open..

Although I only stayed here once and for just one night, it was an awesome stay. Easy online reservation, easy check in, and quick check-out. I believe depending on the room, you have to wait for them to go and check your room for the deposit return, but I waited only about 15 minutes. I'm not sure why you guys have such bad reviews, but I suppose some people had better expectations. Parking garage directly across the street, ESB around the block and The Edge down the block. Close to Penn Station and Madison Square Garden. Nonetheless, I would definitely stay again and definitely recommend. 🤘🏽🔥

I’ve never been in a smaller studio apartment with 3 other people but let’s say it was okay the room itself even though there was no normal window as it was supposed to. The whole place was really creepy. The staff were very arrogant and mean. I honestly never had worse experience anywhere in US. Only the location is good and close to the Empare State building and other sights of the city.

Worst experience EVER!!!! A hostel is more honest, CLEAN that this place! After making two payments through Agoda website, we arriving at the hotel at 1pm and I confirmed with the front desk guy if my reservation, he said that We could only check in at 4pm. So at 5pm we return and the secretary did not know wheres my reservation was and called the "owner". Thick, rude, and outrageous she said the payment had been declined, even though I received a confirmation email. Scam, on the site the offer was $ 35, but she ask $140 in cash or $180 in debit card for the night, I got $ 140 in cash and we went to the room. Tight space for a double bunk, there was no luggage space, but the worst was yet to come, extremely DIRTY sheets, blond hair on the cushions among other dirt disgusting found in the room, the communal bathroom was super disgusting and unhygienic. no mirror in the bathroom. Disgusting, dirty, unfair, bad reception, bad conditions. if you can, spend a little more but you definitely have a quality service anywhere but not at this DISGUSTING PLACE!