The St. Regis New York

I am writing this review on the last night of a 7 night stay at this property, in hopes that the experience would have improved from our initial very disappointing start. My wife (who is a frequent traveler and Ambassador Elite with Marriott) and I were needing to spend approximately 1 week per month for business in NYC for the remainder of the year and this location was perfect for us. We previously have stayed at one other St. Regis property in Mexico City years ago and had an amazing experience and was hoping for the same, but sorely disappointed. We often stay at other luxury properties (Four Seasons, JW Marriott, Ritz Carlton) and expected the same or better 5 star service at the St. Regis. Our disappointment started on our arrival. The St. Regis has a flight of stairs from the street leading to the lobby. My wife arrived first in the early afternoon with luggage and upon getting out of her Uber, was not greeted by any doorman, but had to drag her suitcase up the stairs while a bellman watched her from inside the lobby and offered no assistance. When she commented on this, he proclaimed that the outside bellman was on break and normally there would have been someone out there to help her -- yet he watched her from inside. The same service level continued at check-in. Given her status, since we were staying the week and we both had business calls we needed to make from the room, she had used suite night upgrades request for this stay, but was immediately told at check-in that these were not granted and she would not be upgraded, despite the fact that 4 different suites were available online to book for our entire stay. Furthermore -- we had a suitcase of clothes hand-delivered to the hotel ahead of time earlier that day, however, no one at the front desk had any idea where it was upon check-in and said they would have to try and find it. Ultimately, it took 3 hours for that bag to turn up and be delivered to our room. I arrived several hours later that day, and surprise -- no outdoor bellman there at that time, and I had to lug my suitcase up the stairs myself as well and this time no bellman at all to be found anywhere to offer to bring it to my room. Laughable at this point given that my wife had already told me about her experience. Our room is on the 5th floor, and while the bed is comfortable and room generally nicely appointed, there is mediocre shower pressure, and worst of all, the St. Regis did not invest in soundproofed windows and therefore, routine street noise and construction on our street led to several nights of very little sleep. On this last night, with signficant construction going on just below us on the street, I called downstairs for earplugs and was told they would be brought up -- it has now been 25 minutes and still waiting for them. Required a second call and 45 minutes later, they finally arrived with barely an apology for the delay. The breakfast dining experience was also a disappointment. First morning -- arrived at opening time of 7am. Doors closed and staff were still slowly arriving. Finally allowed into the dining room at 7:10 am and not acknowledged by anyone until the staff finished setting up the dining room for the breakfast service, around 7:20. First and last time we had breakfast at the hotel. Overall -- the location of the St. Regis is ideal. The hotel facilities and structure was mediocre at best, especially due to the lack of window soundproofing. As far as service, we've had better service at a 3 star airport hotel. Service level needs a major overhaul. This was an extremely disappointing stay all around and the first and last time we stay at this property. St. Regis has lost our business permanently and we are strongly considering switching allegiance to another hotel brand given the lack of respect and priority given to even the highest level elite Marriot member. Hands down, for a truly 5 star experience, avoid the St. Regis, and stick with the Four Seasons !

We have started making this stay a Valentine's weekend tradition. The staff provide exquisite service and team help make it an exceptional stay. The rooms are unmatched and the most refined accommodations we have ever come across. Really feel like royalty or a star when on property. There is a rich history to the St. Regis that shines through everywhere. The only downside I see, is that the beds are fairly firm and uncomfortable, and the costs for drinks at King Cole bar are a little unreasonable... but paying for the atmosphere and history. We got breakfast room service in the morning, and the food was amazing, as was the staff delivering it. Plan to continue returning each February and any other chance we get.

I recently stayed at this hotel and, unfortunately, my experience did not meet expectations. While the room itself was spacious and comfortable in terms of layout, the overall service left much to be desired. From the moment I arrived, the front desk staff made a poor first impression. There was no warm welcome or basic hospitality—just an immediate request for my credit card, which felt impersonal and uninviting. Housekeeping was inconsistent at best; the room was barely cleaned during my stay, which raised concerns about hygiene and attention to guest comfort. Additionally, the in-room dining options were extremely limited, and the quality of the food was disappointing. Service is a critical part of the guest experience, and unfortunately, it was severely lacking here. I do not plan to return, and I would not recommend this property to others seeking a welcoming and well-maintained stay.

We’ve had terrific experience here celebrating our wedding anniversary. The staff made us feel very special during the stay and we really appreciated it. They welcomed us with a little celebratory tray of sweets, thank you so much! The building is full of history so are the rooms. The location is very convenient to all you need in Manhattan.

My wife and I spent a fantastic weekend at The St. Regis New York, and it was nothing short of exceptional. From the moment we arrived, the service was impeccable, with the butler and concierge teams going above and beyond to make our anniversary truly special. A special shoutout to Valentina, who ensured every detail was perfect, from thoughtful surprises to securing us a last-minute reservation at one of the hardest-to-book restaurants in NYC—something we never thought possible! The hotel's prime location made exploring the city effortless, but honestly, the level of luxury and hospitality made us want to linger and soak in the experience. Every interaction felt personal, warm, and refined. We are already looking forward to our next stay! If you're looking for a world-class experience in New York, The St. Regis is it.