The Surrey, A Corinthia Hotel

We love the location, the room was appointed nicely, but there were issues. We stayed around Christmas, so the cost was high, but expected. We had to deal with construction on the room next to us, that wasn't pretty, the lobby bar was closed for a private event, the piano bar on another floor we were told was a private club only. So there was no place to unwind after the theater. The next morning we had to wait close to an hour for our car. I made a point to get in touch with the manager after our stay to give feedback, and Renee Carbone was very quick to email and call back. She even offered to comp us a night if we were to return. I reached back out to her when we were planning our next NYC visit 2X, and never received a response. I will just say the service is nothing like the service level that we had at the Corinthian in London.

Our experience at The Surrey was nothing short of exceptional. From the moment we entered the doors we felt welcomed and at home. The entire staff made it a point to know who we were, and we were greeted by name at each interaction. Whenever the staff could find a way to enhance our overall experience, they did so without hesitation. This ranged from a complimentary shoe shine when I mentioned I was in town for a wedding, to having a printed out list of the best pizza in the area when I casually said I was in the mood for a slice. This level of hospitality is rare, and it was refreshing to see it alive and thriving at The Surrey. We will always remember this trip, not just because of the amazing hotel, but because of the way the staff made us feel. Couple this with the unmatched design and spacious rooms, and I cannot wait to go back. I can't recommend this property more highly.

The perfect NYC stay. The staff is all amazing, especially Margaret at the front desk. She greets you with the warmest smile every time you walk in. She makes you feel important and is ready to help in any way. The rooms are beautifully done and clean.

The Surrey is the home away from home in Upper East New York. Clean, elegant, in a great location away from the chaos. Delightful staff, attentive to customers and always smiling. Elegant uniforms, tasteful details. The rooms are spacious equipped with every comfort, you can relax in the hotel''s spa or recover your energy in the gym with terrace. Little tidbit: one of the best and coolest Italian restaurants in town awaits you on the ground floor. Italian's word!

Our family has stayed at The Surrey for years and it saddens me to say I would not recommend the new Surrey. Some rooms are still under construction so we woke up to noise every morning and it stayed around most of the day. The restaurant and bar are really nice but not owned by hotel so they have very little influence getting hotel guests in. No familiar faces. The rooms are really nice and the bed linens are exceptional.