SoBe Hotel

I arrived in Boston the day of my stay only to receive a text message from SoBe that they are cancelling on me. If that wasn't terrible enough - I had to panic book a hotel room for 4 people to share instead of the nice apartment I reserved for my graduation from Harvard. It has now been more than 2 months since my reservation and I STILL HAVE NOT RECEIVED MY REFUND. I've been calling with no answer, and I booked through booking.com and been struggling with them as well to get a refund for a stay that was cancelled on ME! This place is truly some kind of scam - the same happened to my husband when he booked a property with then in NYC and cancelled within the refund window. Took 9 months to receive his money back. I do not recommend this place - how can what they do even be LEGAL? It is pure robbery.

Outrageous. We had to cancel a booking over $3,000 we made in October. It’s mid March now and we still haven’t received a single penny of the full refund that we were supposed to receive within 30 days. We have reached out to SoBe NY in various different ways, spent hours sending texts, emails etc. and all we get in response is that their refunds team is “working on it”. Seriously? You’re working on a simple refund for half a year? At this point it’s not just absurdly unprofessional, it’s criminal. Do yourself a favor and book somewhere else!

BUYER BEWARE!!!! Do not book your stay with this company. I booked a two-bedroom apartment for Thanksgiving weekend and it was less than 24 hrs before check in that I hadn't received any communication from my host so I decided to text them. It was then that they decided to inform me that my reservation had been canceled because they weren't able to validate my information and that a full refund will be issued within 7 business days. Yet, at no point did they ever contact me to inform me that any information was missing or they needed additional information regarding my stay. It's been over a month and I've yet to receive a full refund. I've emailed them every week for a month and they keep telling me that my request has been forwarded to the refunds department. They keep brushing my request to the side and keep avoiding my request to speak to a Manager. This is completely unacceptable and this is not what a reputable business does. BUYER STAY AWAY!

If I could give this absolutely terrible company a 0, I would. I booked my trip to Denver on 05/10/2022. Our check in was on 06/26/2022 at 3 PM. We get to the place at 10 AM, understand I am early, and see if we could check in early and gave them my confirmation info. They said when it got closer to 3 PM, they would send a text with the info on where to park and what apartment we were in. At 3:30, they inform us that they had software troubles and that they could not complete our reservation. They said they would give us a refund. We are sitting in front of where we are supposed to stay. Now we have to find a hotel for 2 nights in downtown Denver at a rate 250-300$ per night. BE AWARE. Booking.com did not inform us that the company was SOBE. I blame both for this absolutely awful experience.

DO NOT BOOK WITH THESE!! We cancelled our reservation for May due to COVID in March and we have yet to receive a refund. We have emailed every week since then and called several times and we are no closer to getting our money back. We always get the same email template back saying they are running behind by up to 30 days even though we have been waiting 80 days now. The latest email from them was asking for our bank details as they no longer have our credit card details on file.We 100% believe this place is a scam and has stolen $1500 of our money. I must add that they were not supposed to take a prepayment as when we booked it said we pay at the property.