The Lowell Hotel

The Lowell has a collaborative arrangement with CHRISTIAN DIOR. In other words where class meets elegance. It was a birthday celebration and it could not have been a better surprise or gift. The Lowell is a special gift to NYC. With all the hustle and bustle going on outside, one can easily escape the urban roar by taking just a few steps into the Lowell where you are greeted with charm and grace. It was simply Wonderful.

It's my third stay since discovering the Lowell...its beautiful, elegant, calm...but the graciousness of the staff from the doormen to everyone else I've encountered is what makes me want this to be my home away from home when I'm in New York...it also has a sophisticated European vibe...and the room service menu is perfect.

Our recent four-day stay at The Lowell Hotel in New York was truly unforgettable, and it's all thanks to the exceptional staff and outstanding service. From the moment we arrived, the experience was first-class. Patricia and her team went above and beyond by surprising us with a lovely birthday cake and a warm welcome amenity, making our celebration incredibly special. Shawn, the bellman, as well as the rest of the staff, provided top-notch service throughout our stay. The concierge was incredibly helpful and knowledgeable, making fantastic recommendations and ensuring that all our plans were perfectly arranged. The doormen were always friendly and welcoming, making us feel right at home each time we returned to the hotel. Our reservation process was smooth and efficient, setting the tone for the seamless experience that followed. The rooms were beautifully appointed, combining classic elegance with modern comforts. Housekeeping kept everything spotless, and the attention to detail was evident in every aspect of our stay. Telephone services were prompt and courteous, ensuring that any requests we had were quickly addressed. The Lowell’s prime location in New York made it easy to explore the city, and the food, both in-room and at the hotel’s dining establishments, was simply outstanding. One small suggestion: it would be great to have a Nespresso machine in the room, along with replenished creamer for coffee, to enhance the in-room experience even further. What truly sets The Lowell apart, however, is the staff. Their kindness, friendliness, and professionalism are what make this hotel shine. We look forward to returning to The Lowell for another remarkable stay.

Love this Hotel!!!! Great location off of Madison and still super close to everything. Pure class from start to finish and yet with a very comfortable boutique feeling. The rooms and staff are beyond compare and after a busy day in the city, it is such a welcome return. Special mention to Patricia Taharally, the Director of guest relations. Upon check-in, there was a small hiccup which she went above and beyond to resolve quickly. Polina and Harris at the front desk were always professional and welcoming and we love the intimate little bar. Alex and Margarita did a fantastic job there, and we even took advantage of the sidewalk tables as well. The breakfast crew in the Pembroke Room were fantastic, which added a great start to the day. And don’t overlook the Club Room, a great little intimate place to have a coffee or a bottle of champagne and relax. We stayed for several days, then ventured out of the city for five days and then returned to the hotel for another two days, and looking to return in the fall!

The Lowell is an amazing hotel but John Mark makes the hotel even more special with his amazing service! Will definitely be coming back!