Hotels Near Of MeMassachusettsMiddlesex CountyMarlboroughBoston Post Road West
181 Boston Post Rd W, Marlborough, MA 01752, USA
The room smelled clean and was clean. The pool was nice, but could have used a deep filtering. The temperature was good, though. Breakfast was amazing and so good! Glad to be a Best western member the perks will add up and we definitely will save this location to come back.
For individuals and groups searching the "Hotels Near Of Me" platform for accommodation and event space in Marlborough, Massachusetts, the Best Western Royal Plaza Hotel & Trade Center stands out as a significant and versatile option. Located at 181 Boston Post Rd W, Marlborough, MA 01752, USA, this establishment functions not just as a hotel but also as a large trade center, making it suitable for a wide range of travelers, from individual leisure guests to large conference attendees. This detailed introduction will objectively present the hotel's environment, services, features, and promotional information, drawing from a variety of customer reviews and publicly available details.
Location and Environment:
The Best Western Royal Plaza Hotel & Trade Center is strategically situated on Boston Post Road West, a prominent route in Marlborough. Marlborough, a city in Middlesex County, Massachusetts, is part of the Greater Boston area and is known for its strong corporate presence and convenient access to major highways like I-495 and the Massachusetts Turnpike. This location makes the hotel highly accessible for both local and out-of-town visitors. Despite its capacity to host large events, one reviewer noted that "The place was quiet even though we had a conference of over five hundred people," suggesting effective sound management within the property, which contributes positively to the guest experience. The hotel itself is described as clean, with rooms that "smelled clean and was clean." While one review mentioned the "pool deck did need fixing," indicating ongoing maintenance, the overall impression is one of a well-maintained facility for its size and purpose. The hotel is also described as "100% smoke-free," which ensures a fresh environment for guests.
Contact Information:
Prospective guests and event planners can reach the Best Western Royal Plaza Hotel & Trade Center directly via phone at (508) 460-0700 or mobile phone at +1 508-460-0700. These contact points are crucial for making reservations, inquiring about specific event spaces, confirming amenities, or addressing any particular needs before or during a stay. The hotel also offers a toll-free number at 1-888-543-9500 for broader accessibility.
Rooms and Amenities:
The hotel offers a variety of guest rooms and suites, designed for comfort and convenience. Rooms are consistently described as "clean" with "comfortable beds." Each room typically includes a "dorm size refrigerator," a hairdryer, and a coffee maker. Free high-speed wireless internet access is available throughout the hotel and in guest rooms. Other standard in-room amenities include cable television (some with free Showtime), phones with voicemail and data ports, a work desk and chair, and iron/ironing board. Microwaves may be available upon request. For those needing more space, suites feature a separate living room with a sofa bed and two televisions. Rollaway beds and cribs are available, and the hotel offers ADA accessible rooms. The hotel is also pet-friendly, allowing up to two dogs (limit 80 lbs per dog) in a limited number of rooms for a daily fee, with service animals exempt.
Beyond the individual rooms, the Best Western Royal Plaza Hotel & Trade Center boasts an extensive array of common amenities:
Services and Guest Experience:
The service at Best Western Royal Plaza Hotel & Trade Center generally receives positive feedback, particularly concerning staff responsiveness. Guests describe the staff as "very kind and helped when we needed something in our room fixed." The swift response of maintenance, who "came up right away and fixed it," is a testament to efficient service. The overall accommodation and comfort levels are frequently praised, even when the hotel is bustling with large conferences, indicating a well-managed environment. The positive mentions of individuals like Zorimar at breakfast further highlight a personalized and attentive service culture in certain areas. As a Best Western property, it also benefits from the Best Western Rewards program, allowing members to earn points and enjoy perks, which encourages repeat stays and builds loyalty. The staff's ability to ensure a quiet environment despite high occupancy is particularly impressive and contributes significantly to guest satisfaction.
Features and Unique Selling Points:
The hotel's most significant unique selling points are its dual function as a hotel and a substantial trade center, making it a hub for events and business gatherings in central Massachusetts. Its extensive meeting and exhibit space sets it apart from many other hotels in the region. The complimentary "amazing" full breakfast is a highly-rated feature that adds considerable value for guests. The presence of a heated indoor pool and a well-equipped fitness center caters to both leisure and wellness needs. The central location in Marlborough with easy access to major highways, along with proximity to various local attractions, sports complexes, and universities, further enhances its appeal. The hotel's pet-friendly policy and the availability of diverse room types, including suites, cater to a broad spectrum of travelers. The consistent positive feedback on cleanliness and the helpfulness of the staff also stand out as key features.
Promotional Information and Considerations for "Hotels Near Of Me" Users:
For users on the "Hotels Near Of Me" platform, Best Western Royal Plaza Hotel & Trade Center would be promoted as a full-service hotel ideal for both individual travelers and groups attending events or conferences. Key promotional messages would emphasize:
181 Boston Post Rd W, Marlborough, MA 01752, USA
Get directionsThe room smelled clean and was clean. The pool was nice, but could have used a deep filtering. The temperature was good, though. Breakfast was amazing and so good! Glad to be a Best western member the perks will add up and we definitely will save this location to come back.
May 17, 2025 · Ashley WilliamsonIf you have breakfast in the morning, it is absolutely fabulous and say hi to Zorimar for me. She will make your breakfast fabulous. The staff was very kind and helped when we needed something in our room fixed. Maintenance came up right away and fixed it. The pool was closed, so that was disappointing. Don't know how long that's gonna take for them to fix. The pool deck did need fixing, so i'm glad they're doing that. The beds were comfortable. Every room has a hairdryer, a dorm size refrigerator. The place was quiet even though we had a conference of over five hundred people. So I was impressed with that. I would recommend this place that was very Accommodating and comfortable.
Apr 02, 2025 · Cindi GazdaThis hotel is clearly dated. They have no communication with outside booking sites. Waited almost 2 hours to be check in with a reserved room from hotels.com. I was told to contact them to figure out how I could book another room. After finally checking in, we were told that the pool was out of order and the 3rd party site should have specified that, their own site does not specify that… staff and management did not try to offer any convenience for the long wait. The rooms smelled, tub did not hold water without draining completely. Beds were hard. The game room was closed a WHOLE day before an event with no warnings customers. I definitely don’t recommend
Apr 22, 2025 · China DesrochesWe stayed at this establishment on the nights of Friday, April 18, and Saturday, April 19, 2025. Upon returning to our room on Saturday evening, we were surprised to find that our laundry had disappeared after housekeeping had serviced the room. We immediately informed the front desk hostess, who assured us she would take the necessary steps to locate our bag. The next day, we mentioned the situation to the housekeeping staff, who responded in a dry and assertive manner, claiming the bag had not disappeared. Their tone and certainty were both surprising and unsettling. At reception, the staff member on duty was unaware of the situation and contacted the housekeeping manager, who completely denied any possibility of a mistake or misunderstanding, questioning our good faith without the slightest empathy or attempt to understand. Despite our patience and efforts to avoid any conflict, we faced systematic denial from their teams, without any real investigation being carried out. The manager committed to getting back to us by Tuesday, April 22, at the latest. On April 24, I sent them an email, and as of today, April 28, we have still received no response. Thus, not only have we potentially been victims of theft directly from our room, but the total lack of follow-up, compassion, and responsibility on their part is absolutely unacceptable. We once again ask them to contact us as soon as possible and to take this situation seriously. Thank you. Ludivine and Mikael Nicolaï
Apr 28, 2025 · Mikael NicolaïBest Western Royal Plaza hotel was quite an experience. Group members chose this location due to its proximity to taekwondo competition PROS: - Upon arrival, group members were greeted by the most elite form of entry: a revolving door. -as group members stepped into the establishment, they were flabbergasted by the elegance and poise of the lobby - main lobby was bustling with life, with enthusiastic pinball players plus it had fountain and real plants -Pinball Convention: unbenounced to the travelers, there was a pinball tournament. At first intimidating, group members soon felt welcomed -pool was closed for maintenance, group members view this as a positive because no swimsuits had been packed so they were not sad -fitness room had space to practice sick taekwondo moves once equipment had been moved. Will elaborate more in Cons -breakfast was good, it had protein like eggs for weigh in day and delicious carb options for the next day like french toast sticks -dinner at All Star Bar & Grill was a W. Shoutout to server who gave one group member a very large child's meal. -bar decor: exhibited a unique vibrancy with a variety of clashing decorations (baseball, old school boxing stuff, bicycle/unicycle wall TVs showed CNN, Bob Ross, and unfortunately, a struggling Red Sox game) -concerts: group members were graced by 2 concerts in hotel lobby. The one and only "Blizzard of Ozz" (Ozzy Osbourne tribute) and "Back in Black" (AC/DC tribute) -Room windows opened, no screen, this provided the thrilling experience of tossing stale Panera bread from the sixth floor -Mini Fridge = perfect Chobani yogurt from breakfast bar stash -showers had good temp control -Elevators played pop music CONS: -Group members are TRAUMATIZED by elevator. One ride rattled violently as group members ascended to 6th floor, after this we didn't ride on elevator again. Beyond the terror, it moved painfully slow, with long waits and cramped rides with chatty pinball players. -average rooms at best -leaky sink caused minor bathroom flooding -The toilet weekend with each flush -One group member offended by ceiling due to popcorn texture and cobweb -stain on couch on 6th floor. did a past guest have a bathroom emergency? - fitness room had a generally unpleasant vibe. Elliptical squeaked and the cable tower was rusty and loosely assembled. The bench had a disturbing sweat stain. The medicine balls were oddly shaped, with one cracked - lame arcade- bad prizes, overpriced, and the motorcycle had a windows error message - Group members discovered the stairwell doors were locked from the inside, sparking fire safety concerns. -room door required multiple attempts to secure -bar was a scam -one group member is concerned about dangers of noise induced hearing loss from concert volume -one group member was bothered by a dumpster; he disliked that it was dented and placed in the middle of the road - Rice salt: rice in just one salt shaker. Staff said it reduces moisture, but no other shaker had rice. Group members are skeptical.
Apr 19, 2025 · Holly Ackermann
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