Hampton Inn Boston/Marlborough ico

Hampton Inn Boston/Marlborough

Hotels Near Of MeMassachusettsMiddlesex CountyMarlboroughBoston Post Road West

277 Boston Post Rd W, Marlborough, MA 01752, USA

4.0

I stayed at this hotel on Mother’s Day and was charged $207 for a one-night stay. I made it very clear to the front desk that my family and I would be checking out the next morning before 11 AM — which we did. Despite this, I was charged an additional $217. When I called to question the charge, the staff was rude and dismissive. They told me it’s their “policy” to automatically charge guests for an extra night just in case they decide to stay longer. This policy was never disclosed at check-in — and they acted like I should’ve just known about it. Holding over $200 of someone’s money without permission, and then taking five days to return it, is a complete scam and feels like fraud. If you’re someone who carefully budgets, pays bills through your checking account, or simply expects honesty from a business — this place will leave you frustrated and financially inconvenienced. Save yourself the headache. Avoid this hotel.

Julianne M
  • Overview
  • (508) 787-9888
  • www.hilton.com

Hampton Inn Boston/Marlborough Introduce

For those seeking comfortable and convenient accommodations in the Marlborough, Massachusetts area, Hampton Inn Boston/Marlborough stands out as a strong contender within the "Hotels Near Of Me" category. Situated at 277 Boston Post Rd W, Marlborough, MA 01752, USA, and reachable by phone at (508) 787-9888 or +1 508-787-9888, this hotel offers a blend of accessibility, practical amenities, and a generally welcoming environment for a variety of travelers, from business guests to families on vacation.

The hotel's environment is designed to provide a relaxed and functional setting. The exterior and common areas typically reflect the Hampton Inn brand's modern and inviting aesthetic. Upon entering, guests are greeted by a lobby that often features comfortable seating, ideal for relaxing or informal meetings. The hotel boasts an indoor pool, a popular amenity for both leisure and fitness, providing a refreshing escape regardless of the weather. There's also a fitness center for guests who wish to maintain their workout routines while traveling. These facilities contribute to a well-rounded stay, catering to diverse needs.

Services at Hampton Inn Boston/Marlborough are geared towards convenience and guest satisfaction. A key highlight is the complimentary hot breakfast, a consistent offering across Hampton Inn properties. While some guest reviews have mentioned that the breakfast choices can be somewhat limited (e.g., "Very few choices really had nothing to go along with the eggs no potatoes or any kind of meat. They had sausage gravy and biscuits."), it generally includes a selection of hot items like waffles and oatmeal, along with other continental options, ensuring guests start their day with a substantial meal. For those on the go, "On the Run" breakfast bags are available during the week. The hotel also provides free in-room and lobby Wi-Fi, which is essential for both business and leisure travelers to stay connected. Free self-parking is another valuable service, especially for guests traveling by car. Other services include an express check-in and check-out feature, a 24-hour reception, and a concierge service to assist with local information and arrangements. For guests with pets, the hotel is pet-friendly, though a non-refundable fee and weight restrictions apply (typically $75 for 1-4 nights, $125 for 5+ nights, with a max weight of 75 lbs for dogs/cats only, 2 pets maximum). This is a significant plus for those traveling with their animal companions.

Key features of Hampton Inn Boston/Marlborough contribute to its appeal as a choice within "Hotels Near Of Me." The rooms are equipped with amenities designed for comfort, including air conditioning, refrigerators, coffee/tea makers, and flat-screen TVs with premium channels. Some rooms also include microwaves and sofa beds, offering added convenience for families or longer stays. Sound-insulated walls are a noteworthy feature, aimed at providing a quieter environment, although some guests have reported noise from the nearby highway, particularly on the backside of the building. For business travelers, the hotel offers a business center and meeting facilities, with one meeting room totaling 525 sq ft and capacity for up to 40 people. The hotel is also noted for its accessibility features, including wheelchair-accessible units.

In terms of promotional information, the Hampton Inn Boston/Marlborough, as part of the Hilton family, participates in the Hilton Honors program, allowing members to enjoy benefits such as discount rates, points towards free nights, digital check-in, and the ability to choose their room. While specific ongoing promotions would need to be checked directly with the hotel or on their official website, Hampton Inn often offers various deals for extended stays, advance bookings, or seasonal packages. Potential guests should always verify current promotions and policies directly with the hotel or through reputable booking platforms to ensure the most accurate and up-to-date information.

It is important to acknowledge customer feedback to provide an objective introduction. While many guests praise the hotel for its friendly staff, cleanliness, comfortable beds, and good location, there have been some notable concerns. One significant issue raised by a customer involves unexpected additional charges and difficulty with refunds. The review states, "I stayed at this hotel on Mother’s Day and was charged $207 for a one-night stay. I made it very clear to the front desk that my family and I would be checking out the next morning before 11 AM — which we did. Despite this, I was charged an additional $217." The customer further details a "policy" of automatic extra night charges for potential longer stays, which was not disclosed at check-in, and a five-day delay in refunding the unauthorized charge. This specific feedback highlights the critical importance of clear communication regarding hotel policies, especially those concerning billing and check-out, and guests are advised to confirm all charges and policies at the time of booking and check-in to avoid similar inconveniences. Another piece of feedback mentions the proximity to the highway and associated noise, suggesting guests request rooms on the non-highway side if sensitive to noise. These points are crucial for potential visitors to consider when evaluating their stay.

Overall, Hampton Inn Boston/Marlborough aims to provide a reliable and pleasant stay for guests searching for "Hotels Near Of Me." Its convenient location near local attractions like the APEX Entertainment Center, Solomon Pond Mall, and various dining options, combined with its standard amenities and services, makes it a practical choice for many travelers. However, prospective guests are strongly encouraged to communicate clearly with the front desk regarding their expected stay duration and to verify all billing policies to ensure a smooth and transparent experience.

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Hampton Inn Boston/Marlborough Location

Hampton Inn Boston/Marlborough

277 Boston Post Rd W, Marlborough, MA 01752, USA

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Reviews

I stayed at this hotel on Mother’s Day and was charged $207 for a one-night stay. I made it very clear to the front desk that my family and I would be checking out the next morning before 11 AM — which we did. Despite this, I was charged an additional $217. When I called to question the charge, the staff was rude and dismissive. They told me it’s their “policy” to automatically charge guests for an extra night just in case they decide to stay longer. This policy was never disclosed at check-in — and they acted like I should’ve just known about it. Holding over $200 of someone’s money without permission, and then taking five days to return it, is a complete scam and feels like fraud. If you’re someone who carefully budgets, pays bills through your checking account, or simply expects honesty from a business — this place will leave you frustrated and financially inconvenienced. Save yourself the headache. Avoid this hotel.

May 13, 2025 · Julianne M

Stayed just one night, everything was good except the breakfast. Very few choices really had nothing to go along with the eggs no potatoes or any kind of meat. They had sausage gravy and biscuits.

May 18, 2025 · Steve Gilmour

I’m giving 5 star just so their ratings don’t go down, but I would recommend this hotel. Good to stay at in this area. They definitely invest in the customer with the free breakfast, coffee bar that’s in lobby all day and night, and the snack bar you can purchase. Was clean. Overall good experience. There is laundry also. Rooms are nice for what they are. Some of the stuff had bad attitude but I get it. Overall pleasant and recommend for business trips.

Jan 24, 2025 · Malcolm Engel

Hotel was decent overall but check in was a hassle when we got there. The woman, Nolla who helped us kept saying it was the computer that was making it take so long. She gave us a price of 165 for the night and we said we’d like to pay cash. She said we need a credit card on file which is fine so I gave her one and she said 192 will be charged with 10 returned as long as there’s no incidentals. I understand taxes and fees will bring it up more than 165 so I said that’s fine. The next morning when we went to check out the man at the counter handed us a bill for 225! We said this wasn’t what we were told the price was last night and he rudely said there’s nothing we could do about it! We were in a hurry so we left and I called my credit card company to dispute the charges. Told my CC co the whole story and the person on the phone said there was numerous charges charged then refunded the night before from the hotel and it all seemed suspicious. I told the CC co I’m perfectly happy paying the 182 I originally agreed too so now they are disputing the additional charges with corporate. I will be calling the manager on Monday because I was told that was my only option by the man who checked us out this morning.

Feb 09, 2025 · Aaron B

Good room. Breakfast buffet got slammed by college Athletics team coming. It took a while for hot foods and yogurt to get refilled.

Apr 24, 2025 · Helen Kaczor

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