Residence Inn Boston Marlborough ico

Residence Inn Boston Marlborough

Hotels Near Of MeMassachusettsMiddlesex CountyMarlboroughDonald Lynch Boulevard

112 Donald Lynch Blvd, Marlborough, MA 01752, USA

4.0

Extremely Disappointing and Unsafe Stay – Broken Promises and Broken Security We stayed at the Marriott Residence Inn in Boston Marlborough this past weekend and, unfortunately, it was one of the worst hotel experiences we’ve ever had. First off, we were informed at check-in that the key card system was completely broken. No room keys for the entire weekend. This created major inconveniences throughout our stay. Every time we needed to enter our room, we had to go to the front desk or call down and ask to be let in. I immediately asked if there would be a credit for the inconvenience. The manager acknowledged the issue and initially said we would receive a points credit. I made it very clear that we do not stay in hotels often and a points credit would be of no use. I was assured that a note would be made for a financial credit instead. Naturally, today we received an email stating we were given a points credit—exactly what I said I didn’t want. So much for honoring your word. Now, here’s where it gets much worse: The security concerns were absolutely unacceptable. • No one ever checked our identification—not once—when we asked to be let into our room. • To test the system (and sadly prove our point), a friend of ours called the front desk pretending to be us and asked for someone to let them into our room. The front desk obliged—no questions asked. This is a major safety issue. We had valuables in our room that could have easily been stolen, and there was zero protocol in place to ensure guest safety or room privacy. What’s even more disturbing is that this lack of security led to a significant argument among our traveling group due to the stress and confusion caused by the hotel’s disorganization. In summary: • No key cards all weekend • No safety protocols followed • Broken promises on compensation • Zero accountability We expected so much more from Marriott. This was not just an inconvenience—it was a security breach that left us feeling unsafe and unheard.

John J Stella III
  • Overview
  • (508) 481-1500
  • www.marriott.com

Residence Inn Boston Marlborough Introduce

For local users in Marlborough, Massachusetts, and those seeking accommodation under the "Hotels Near Of Me" category, the Residence Inn Boston Marlborough stands as a prominent choice for extended stays and comfortable lodging. Located at 112 Donald Lynch Blvd, Marlborough, MA 01752, USA, this Marriott property is designed to be a true home away from home, offering a unique blend of comfort, convenience, and a range of amenities tailored for both short and long-term visitors.

Environment: Spacious Suites and Welcoming Common Areas

The core philosophy of Residence Inn Boston Marlborough revolves around providing an environment that fosters relaxation and productivity. The hotel features 112 thoughtfully designed suites, including studios, one-bedroom, and two-bedroom options, many of which are non-smoking. These suites are more than just hotel rooms; they are apartment-style accommodations offering distinct living, sleeping, and dining areas. This separation of space is particularly beneficial for guests on extended stays, families, or business travelers who appreciate the extra room to spread out.

A hallmark of the Residence Inn experience is the fully equipped kitchen found in every suite. These kitchens come complete with a full-sized refrigerator, microwave, stovetop, dishwasher, and all the essential cookware, dishware, and utensils. This allows guests the flexibility to prepare their own meals, catering to specific dietary needs, saving on dining expenses, and maintaining a sense of routine while traveling. Beyond the kitchen, each suite is furnished with premium bedding, a pillow menu for personalized comfort, flat-screen TVs with premium channels, and a dedicated workspace with a desk and chair. Some suites even feature a cozy fireplace, adding an extra touch of warmth and homeliness.

The hotel's common areas are equally inviting. The lobby boasts a welcoming fireplace, creating a comfortable gathering spot. Guests can also enjoy the outdoors in the picnic area, which is equipped with barbecue grills, perfect for a casual meal or social gathering. The property offers complimentary self-parking and an electric car charging station, catering to modern travel needs. The hotel is committed to being a smoke-free property and incorporates environmentally conscious practices like double-glazed windows and comprehensive recycling policies.

Services: Comprehensive Amenities for a Seamless Stay

Residence Inn Boston Marlborough provides a robust array of services aimed at enhancing the guest experience. A significant perk is the complimentary daily buffet breakfast, offering a variety of hot and healthy options to energize your day. For guests who prefer to cook in their suites, the hotel offers a convenient and free grocery shopping service, ensuring that fridges are stocked with preferred items upon request. Additionally, a 24-hour on-site market provides quick access to snacks, beverages, and other essentials.

Connectivity is seamless with complimentary in-room Wi-Fi and wired internet access, as well as free Wi-Fi and wired internet in public areas. Business travelers will appreciate the dedicated business center, which is equipped with computers, printers, and fax services. For wellness and recreation, the hotel features a modern fitness center and an indoor swimming pool, perfect for maintaining workout routines or unwinding. Outdoor recreational options include a putting green and a sports court for various activities like basketball or tennis. Practical services such as laundry facilities and dry cleaning services are available, making longer stays more convenient. The 24-hour front desk, express check-out, luggage storage, and a front-desk safe contribute to a worry-free stay. Multilingual staff are on hand to assist guests from diverse backgrounds. Furthermore, the hotel is pet-friendly, with additional fees, allowing guests to bring their beloved companions along.

Features: Designed for Extended Comfort and Accessibility

The distinctive features of Residence Inn Boston Marlborough are primarily centered on its extended-stay concept and commitment to accessibility. The all-suite accommodation with full kitchens is a key differentiator, providing guests with the autonomy and comfort of a residential setting. The hotel also caters to families with amenities like complimentary cribs/infant beds and the availability of rollaway/extra beds (for a surcharge). Accessibility is a priority, with features such as wheelchair-accessible parking, accessible paths of travel, a wheelchair-accessible pool, and specially designed accessible rooms featuring wider door openings, grab bars, and height-adjustable showerheads to ensure a comfortable experience for all guests.

The hotel's location is a significant asset for local users. It is strategically positioned directly across from the New England Sports Center, making it an ideal choice for sports teams, event attendees, and families. Proximity to the Solomon Pond Mall offers convenient access to a wide array of shopping, dining, and entertainment options. For corporate travelers, the hotel is close to major business centers and companies in the Marlborough area, including Boston Scientific, New Energy Alliance, and Raytheon. Its location between Boston and Worcester makes it a practical base for exploring both cities and the wider central Massachusetts region.

Promotional Information and Objective Guest Insights

While specific, real-time promotional offers can vary, Residence Inn properties, including this location, often feature various deals. These commonly include discounted rates for longer stays (e.g., 5+ nights), special offers for AAA/CAA members, and benefits for Marriott Bonvoy™ loyalty program members, such as points accumulation and exclusive rates. Guests are encouraged to check the official Marriott website or contact the hotel directly at (508) 481-1500 or +1 508-481-1500 for the most up-to-date promotional information and booking options.

It is important to provide an objective view by acknowledging recent guest feedback. A notable review highlighted a particularly concerning experience involving a broken key card system for an entire weekend, which led to significant inconvenience and, more alarmingly, a perceived lack of security. The guest reported that staff did not check identification when letting guests into rooms, and a test revealed that unauthorized individuals could gain access. This raised serious concerns about guest safety and the protection of valuables. Additionally, the reviewer noted a broken promise regarding compensation, receiving points instead of a financial credit. Another review mentioned that while the location is excellent for hockey and the staff are helpful, the hotel needs some basic maintenance, with some rooms appearing dated and certain appliances, such as a refrigerator, in poor condition. There is also information indicating a full renovation is planned, which suggests the hotel is addressing some of these concerns.

Conversely, many other guests consistently praise the Residence Inn Boston Marlborough for its clean and spacious suites with full kitchens, finding them highly suitable for extended stays. The complimentary breakfast, indoor pool, and friendly staff often receive positive mentions. The hotel generally maintains a good average customer rating, with high scores for cleanliness, location, and service. Many travelers appreciate the "home away from home" feeling and the value offered by the extended-stay amenities.

In conclusion, Residence Inn Boston Marlborough serves as a well-equipped extended-stay option for local users and travelers. It provides spacious, apartment-style suites with full kitchens, a range of convenient services including complimentary breakfast and grocery shopping, and recreational facilities like an indoor pool and fitness center. Its location is advantageous for accessing local sports venues, shopping centers, and major business hubs. While some recent concerns regarding security protocols and maintenance have been raised by guests, the hotel's overall positive feedback and indications of future renovations suggest a commitment to improving the guest experience. Prospective guests should consider these points and contact the hotel for the latest operational details and promotional offers to ensure their stay meets their expectations.

Residence Inn Boston Marlborough Photos

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Residence Inn Boston Marlborough Location

Residence Inn Boston Marlborough

112 Donald Lynch Blvd, Marlborough, MA 01752, USA

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Reviews

Extremely Disappointing and Unsafe Stay – Broken Promises and Broken Security We stayed at the Marriott Residence Inn in Boston Marlborough this past weekend and, unfortunately, it was one of the worst hotel experiences we’ve ever had. First off, we were informed at check-in that the key card system was completely broken. No room keys for the entire weekend. This created major inconveniences throughout our stay. Every time we needed to enter our room, we had to go to the front desk or call down and ask to be let in. I immediately asked if there would be a credit for the inconvenience. The manager acknowledged the issue and initially said we would receive a points credit. I made it very clear that we do not stay in hotels often and a points credit would be of no use. I was assured that a note would be made for a financial credit instead. Naturally, today we received an email stating we were given a points credit—exactly what I said I didn’t want. So much for honoring your word. Now, here’s where it gets much worse: The security concerns were absolutely unacceptable. • No one ever checked our identification—not once—when we asked to be let into our room. • To test the system (and sadly prove our point), a friend of ours called the front desk pretending to be us and asked for someone to let them into our room. The front desk obliged—no questions asked. This is a major safety issue. We had valuables in our room that could have easily been stolen, and there was zero protocol in place to ensure guest safety or room privacy. What’s even more disturbing is that this lack of security led to a significant argument among our traveling group due to the stress and confusion caused by the hotel’s disorganization. In summary: • No key cards all weekend • No safety protocols followed • Broken promises on compensation • Zero accountability We expected so much more from Marriott. This was not just an inconvenience—it was a security breach that left us feeling unsafe and unheard.

Apr 01, 2025 · John J Stella III

Love to stay at this location when traveling for business in the Lancaster area. It’s not the best choice for location if you plan on heading downtown on busy mornings but it does offer a nice location if you want to be in between Boston and Worcester. The rooms are always clean and spacious when you get a suite.

Apr 13, 2025 · Joyvet Agbortoko

This hotel doesn’t have keys for their rooms. When you leave your room you will need to go back to the lobby and request someone to let you into your room each time. This was not addressed by the staff until we were fully checked in. Also there was no verification of any kind to prove I was being allowed into the correct room so make sure you take precautions to ensure no one can come in unannounced. This didn’t appear to be the first time it had been an issue but we arrived for a hockey tournament and there was limited options in the area to attempt to rebook. I would call before to ensure you are actually going to have a key for your room

Mar 30, 2025 · adam austin

One of my favorite places to stay when I’m in the area on business. The location is great. It’s tucked away somewhat quietly, while also being right up the street from major entertainment like the mall & movie theatre. Like any hotel, it’s really the staff that makes or breaks the experience. I personally love the staff, Ali, Larissa & Rosie are always kind & very helpful. Ali has helped me with my room a few times, when I got stuck late at work, he’s a life saver. Overall, a great stay, especially for the price. Check them out!

Dec 01, 2024 · Joshua Horrigan

I enjoyed staying at Residence Inn, saw it clean and organize the only issues I wasn’t happy with it was the keys we’re working on any door so had to be calling front desk or going to it so someone can open door and the heat the room was too hot the temperature in room was 75 Fahrenheit took a while to get cool after opening windows .

Mar 30, 2025 · Yeiram Arzola

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