Courtyard New Orleans Westbank/Gretna

Hotels Near Of MeLouisianaJefferson ParishGretnaWestbank Expressway

5 Westbank Expy, Gretna, LA 70053, USA

4.0

I had a terrible experience at this hotel due to the ignorance of the employees. I traveled with a service dog, and they charged me a $150 cleaning fee without any prior notice. When I called to inquire about the charge, I was told that even if the dog hadn't caused any mess, they still had to charge extra for cleaning. I contacted corporate about the situation, and they filed a claim against the hotel and refunded the fee. Additionally, the housekeeping manager was rude and disrespectful. The general manager appeared unaware of the ADA regulations and Marriott’s policies regarding service dogs. Overall, the employees were very disrespectful. I showed them my medical evidence and certificates, which I am not legally required to present, yet they still insisted on referring to my dog as an emotional support animal. It was an awful experience.

Marielena Alfonseca
  • Overview
  • (504) 366-1010
  • www.marriott.com

Courtyard New Orleans Westbank/Gretna Introduce

For those of us in Louisiana, whether you're traveling for business, a family getaway, or just need a comfortable base to explore the greater New Orleans area, the Courtyard New Orleans Westbank/Gretna offers a well-known and reliable option. Situated across the Mississippi River in Gretna, this Marriott-branded hotel provides a blend of comfort, convenience, and modern amenities that cater to a wide range of travelers. It’s a great choice for those who appreciate the consistent quality of a trusted brand, coupled with the practical benefits of being located on the Westbank.

The Courtyard by Marriott brand is known for its inviting lobbies, comfortable rooms, and services designed to make stays productive and pleasant. At the Gretna location, you can expect well-appointed guest rooms, access to an indoor pool for relaxation, and a fitness center to maintain your routine while on the road. The on-site Bistro offers a convenient dining option for breakfast and dinner, and the availability of free parking is a significant advantage in our region.

While the hotel generally receives positive feedback for its facilities and helpful staff, it's worth noting that like any busy establishment, there can be isolated instances of guest experiences that don't meet expectations, as highlighted in some reviews concerning service animals and room conditions. However, Courtyard by Marriott, as part of a major chain, adheres to ADA regulations regarding service animals, and any issues are typically addressed by corporate. The majority of guests appreciate the overall value, cleanliness, and amenities provided, making it a solid choice for a comfortable stay when visiting or working in the New Orleans area.

Location and Accessibility

The Courtyard New Orleans Westbank/Gretna is strategically located at 5 Westbank Expy, Gretna, LA 70053, USA. This position on the Westbank of the Mississippi River offers a distinct advantage for many travelers, particularly those who prefer to avoid the direct congestion of downtown New Orleans while still maintaining easy access to its iconic attractions.

For Louisiana residents traveling by car, the hotel's location right on the Westbank Expressway (US-90) makes it exceptionally easy to reach from various parts of the state. A major highlight is the complimentary on-site self-parking, a highly valued amenity in the New Orleans metropolitan area where parking can often be challenging and expensive. This convenience extends to ample parking for larger vehicles as well.

If you're flying into the city, Louis Armstrong New Orleans International Airport (MSY) is approximately 16 miles away, which typically translates to a 20-30 minute drive depending on traffic. Taxis and ride-sharing services (Uber, Lyft) are readily available for transport to and from the airport.

While the hotel is located in Gretna, its proximity to major routes provides excellent connectivity to key New Orleans destinations. The Crescent City Connection bridge is just a few miles away, offering direct vehicle access to the New Orleans Central Business District (CBD), the Mercedes-Benz Superdome, Smoothie King Center, and the Ernest N. Morial Convention Center. Additionally, for a unique and charming way to experience the city, the Algiers Point Ferry terminal is a short drive away. This pedestrian-only ferry provides a scenic ride across the Mississippi River, landing you directly at the foot of Canal Street, putting you within easy walking distance of the French Quarter, Audubon Aquarium of the Americas, and the Riverwalk Marketplace. This dual accessibility – by car and by ferry – makes the Courtyard New Orleans Westbank/Gretna a very versatile choice for exploring everything our beloved city has to offer.

Services Offered

  • The Bistro – Eat. Drink. Connect.®: An on-site restaurant serving breakfast (cooked-to-order, for a fee) and dinner, along with a full bar and specialty Starbucks® coffee beverages.
  • Indoor Pool: A heated indoor swimming pool is available for guests to relax and refresh, regardless of the weather.
  • Fitness Center: Equipped with cardio machines and free weights, allowing guests to maintain their workout routine.
  • Complimentary Wi-Fi: High-speed wireless internet access is available throughout the hotel and in all guest rooms.
  • Free Self-Parking: Ample, uncovered on-site parking is provided at no additional charge.
  • 24-Hour Front Desk: Staff are available around the clock for check-in, check-out, and assistance.
  • Meeting Facilities: Several meeting rooms are available for business events or small gatherings.
  • Business Center: Equipped with computers and printers for guest use.
  • Laundry Facilities: On-site self-service laundry facilities are available for guests.
  • Dry Cleaning Service: Convenient dry cleaning services are offered (fees may apply).
  • Luggage Storage: Available for guests who arrive early or need to store bags after check-out.
  • ATM/Banking Services: Available on-site for convenience.
  • Newspapers in Lobby: Complimentary newspapers provided for guests.
  • Express Check-in/Check-out: For a streamlined arrival and departure experience.
  • Accessible Features: The hotel offers various accessible features including accessible parking, routes, pool, fitness center, business center, and guest rooms equipped with amenities like grab bars, roll-in showers, and visual alarms.
  • Pet-Friendly Policy for Service Animals: Service animals are welcomed in accordance with ADA guidelines and are exempt from fees. (Note: Marriott's corporate policy explicitly states service animals are welcome without fees or documentation, and that hotels comply with ADA regulations.)

Features / Highlights

  • Marriott Brand Reliability: As part of the Courtyard by Marriott family, guests can expect a consistent standard of quality, service, and amenities that come with a reputable global brand.
  • Indoor Pool: A significant highlight, providing a year-round option for relaxation and recreation, especially welcome during New Orleans' hot summers or cooler days.
  • The Bistro On-Site: Offers convenient dining options for breakfast and dinner, eliminating the need to search for off-site restaurants, and features Starbucks® coffee.
  • Complimentary Parking: A major advantage, particularly for travelers exploring the New Orleans area by car, providing peace of mind and cost savings.
  • Modern & Comfortable Rooms: Guest rooms are designed for comfort and functionality, featuring ergonomic workspaces, quality bedding, and modern amenities.
  • Proximity to Westbank Attractions: Conveniently located near local dining, shopping centers like Oakwood Center, and businesses on the Westbank.
  • Easy Access to Downtown New Orleans: While on the Westbank, the hotel offers straightforward access via the Crescent City Connection bridge or the scenic Algiers Ferry to the French Quarter and CBD.
  • Fitness Center: Allows guests to maintain their health and wellness routines while traveling.
  • Business-Friendly Amenities: With free Wi-Fi, a business center, and meeting rooms, it's well-suited for business travelers.
  • Commitment to Accessibility: Provides numerous features and services to ensure a comfortable stay for guests with disabilities.

Promotions or Special Offers

As a Courtyard by Marriott property, the Courtyard New Orleans Westbank/Gretna often participates in Marriott's global promotions and offers, which can provide excellent value for your stay. It's always best to check the official Marriott website or contact the hotel directly for the most current and specific deals, as promotions are frequently updated. However, here are common types of offers you might find:

  • Marriott Bonvoy Member Rates: Marriott Bonvoy loyalty program members typically receive exclusive discounted rates and earn points on their stays. Joining is free and highly recommended for frequent travelers.
  • Seasonal Promotions: Look for special packages tied to specific seasons, holidays, or local events, which might include bonus points, dining credits, or discounted rates.
  • "Stay Longer and Save" / Extended Stay Rates: For stays of multiple nights (e.g., 3, 5, or more nights), the hotel may offer reduced per-night rates, making longer visits more economical.
  • AAA/CAA Member Discounts: Members of AAA or CAA often qualify for special discounted rates.
  • Government & Military Rates: Special rates are typically available for government employees and military personnel with valid identification.
  • Senior Discounts: Guests aged 62 or older may be eligible for senior citizen discounts.
  • Package Deals: Sometimes, the hotel might offer packages that bundle accommodation with attractions tickets, local tours, or dining vouchers.
  • Bonus Points Offers: Keep an eye out for promotions where you can earn extra Marriott Bonvoy points per stay or per night, which can accumulate quickly for future travel.

We highly recommend visiting the official Marriott website for Courtyard New Orleans Westbank/Gretna or calling the hotel directly to inquire about their current promotions and to ensure you get the best rate for your specific travel dates.

Contact Information

For reservations, inquiries, or more information about Courtyard New Orleans Westbank/Gretna, please use the following contact details:

Address: 5 Westbank Expy, Gretna, LA 70053, USA

Phone: (504) 366-1010

Mobile Phone: +1 504-366-1010

You can also visit their official Marriott webpage for detailed information, online booking, and to explore available rooms and services.

Conclusion: Why This Place is Suitable for Locals

For us Louisianans, the Courtyard New Orleans Westbank/Gretna offers a truly practical and comfortable option for a variety of local needs. Whether you're visiting New Orleans for a business trip, attending an event at the Convention Center or Superdome, or simply planning a "staycation" to explore our city without the hassle of a long drive home, this hotel provides a convenient and reliable base.

A major draw for locals is the complimentary on-site parking. Driving into downtown New Orleans can be daunting, and parking is often expensive. Staying in Gretna allows you to easily park your vehicle for free and then either take a short drive over the bridge to the CBD or enjoy the charming and affordable Algiers Ferry ride directly into the heart of the French Quarter. This makes exploring the city far less stressful and more economical.

The Courtyard by Marriott brand ensures a consistent level of quality, comfortable rooms, and amenities like the indoor pool and fitness center, which can make any local getaway feel more like a true vacation. For those visiting family or friends on the Westbank, or needing temporary accommodation during home renovations, the Courtyard offers a familiar and functional environment. It provides a strategic location that balances proximity to New Orleans' major attractions with the ease and affordability of staying on the Westbank, making it an excellent choice for any Louisiana resident.

Courtyard New Orleans Westbank/Gretna Location & Map

5 Westbank Expy, Gretna, LA 70053, USA

Reviews

I had a terrible experience at this hotel due to the ignorance of the employees. I traveled with a service dog, and they charged me a $150 cleaning fee without any prior notice. When I called to inquire about the charge, I was told that even if the dog hadn't caused any mess, they still had to charge extra for cleaning. I contacted corporate about the situation, and they filed a claim against the hotel and refunded the fee. Additionally, the housekeeping manager was rude and disrespectful. The general manager appeared unaware of the ADA regulations and Marriott’s policies regarding service dogs. Overall, the employees were very disrespectful. I showed them my medical evidence and certificates, which I am not legally required to present, yet they still insisted on referring to my dog as an emotional support animal. It was an awful experience.

Feb 26, 2025 · Marielena Alfonseca

Decent hotel overall, but there are a few things they could improve upon, for starters, the bed. It was very firm, yet lumpy, a bad combination, and the shower floor was quite slippery once it was wet. Add to that, the room had a very strange odor, and I never quite figured out where it was coming from.

Jan 11, 2025 · Constance Kennedy

First off, I exclusively stay at Marriott and normally when visiting New Orleans, I stay near the quarter. This time however I decided on a quieter location outside the city. On the first day I noticed small cockroaches in the room. I alerted the front desk and was told they would take care of it. The next morning after waking up, I again noticed cockroaches in the room. I attempted to contact Marriott customer service and have not had any replies or correspondence since then.

Feb 26, 2025 · James Van Pelt

Enjoyed my 2 weeks stay for business. Rooms were nice and clean despite minor damages (missing lampshade and fridge shelf). Gym equipment was all functional. Toast Gretna was an amazing breakfast within walking distance, but not super walkable otherwise; prepare to cross the bridge. My allergies offer a million thanks for being pet-free. There should be dedicated hotel chains for people who don't want to board their animals, and dedicated chains for those who want to be away from noise, fur, and dander. Please don't change Courtyard, many of us appreciate these policies.

Nov 26, 2024 · Jude Swansiger

Clean, nice rooms and facility. Gym was limited but decent. I was able to get my basic workout in without issue. I did have some issues with the wifi that nobody seemed to be able to fix, but I had decent phone service so I just used my phone service to watch Netflix while I was there. Kind of awkward getting to for out of towners, but once you figured it out it wasn't too bad.

Jan 04, 2025 · Grant Harris

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