Hotels Near Of MePennsylvaniaDelaware CountyPhiladelphiaStevens Drive
500 Stevens Dr, Philadelphia, PA 19113, USA
I am writing this review to express my deep disappointment with the unacceptable level of service we experienced during our recent stay at the Delta Philadelphia Hotel Airport. Upon arrival, we discovered a used T-shirt left behind by a previous guest in the room, and the coffee maker was completely non-functional. We reported these issues to the front desk the following morning. The receptionist took notes in a notebook, which gave us hope that the matter would be addressed. However, when we returned to the hotel around midnight after a long, exhausting day, we were shocked to find that the room had not been serviced at all. The same dirty T-shirt was still there, the coffee maker remained broken, and no clean towels had been provided. I had to request fresh towels myself, which is unacceptable for any hotel, let alone one under the Delta brand. This experience reflects a serious lack of accountability and basic hospitality standards. It is not only disappointing but also disrespectful to guests who expect a clean, functional, and welcoming environment. I urge the hotel’s management and corporate leadership to take this matter seriously and implement immediate improvements in housekeeping, communication, and customer service. As it stands, I cannot recommend this property and will be reconsidering any future stays with Delta Hotels.
For individuals utilizing "Hotels Near Of Me" platforms in search of accommodation convenient to Philadelphia International Airport (PHL), the Delta Hotels Philadelphia Airport, situated at 500 Stevens Dr, Philadelphia, PA 19113, USA, presents itself as a full-service option. This detailed introduction aims to provide local users and travelers with an objective understanding of the hotel, encompassing its environment, the services it offers, its distinct features, and any relevant promotional information. It is crucial for prospective guests to consider both the positive attributes and the critical feedback provided by past visitors to form a comprehensive perspective.
The "Hotels Near Of Me" category is inherently focused on accessibility and convenience, directly connecting users with lodging solutions that meet their geographical and logistical needs. Delta Hotels Philadelphia Airport's strategic location in Tinicum Township, a short distance from Philadelphia International Airport, positions it as an ideal choice for air travelers. While not directly connected via a skywalk like some other airport hotels, its proximity ensures quick transfers to and from the airport terminals, typically facilitated by a dedicated shuttle service. This makes it highly suitable for overnight layovers, early morning departures, or late-night arrivals. Beyond airport connectivity, the hotel's location offers relatively easy access to downtown Philadelphia's numerous attractions, including historical sites, cultural venues, and major sports complexes, usually within a 15-25 minute drive. The immediate environment is characteristic of an airport hotel zone, with other hotels and airport-related businesses in the vicinity. Despite its airport proximity, customer reviews suggest that rooms can be surprisingly quiet, with one guest noting they "did not hear any planes" with a fan on, indicating effective soundproofing.
The services offered at Delta Hotels Philadelphia Airport are designed to provide a comprehensive and comfortable experience for guests. A key service is the complimentary airport shuttle, which operates every half hour, ensuring convenient transportation to and from the airport. The hotel maintains a 24-hour front desk, providing seamless check-in and assistance at any time. For dining, the hotel features an on-site restaurant, The Lounge, which offers American cuisine and is open for breakfast, lunch, and dinner. A highlight for many guests is "The Pantry," described as a "24-hour convenience store free options of drinks, great coffee machine, cereal and milk, sodas chips, chewy bars and ice creams." This unique feature provides round-the-clock access to complimentary refreshments, significantly enhancing the guest experience, especially for those with irregular travel schedules. Free Wi-Fi is available in all guestrooms and public areas, ensuring connectivity. The hotel also boasts a 24-hour fitness center, allowing guests to maintain their workout routines. For business travelers, there is a business center and 12,000 square feet of flexible meeting and event space across 13 rooms, suitable for various conferences and gatherings. Self-parking is available on-site for a fee. However, a significant area of concern, highlighted by a detailed customer review, is the inconsistency in housekeeping and service accountability. One guest reported finding a used T-shirt and a non-functional coffee maker upon arrival, and despite reporting these issues, the room was not serviced or corrected by midnight, requiring the guest to request clean towels. This feedback reflects a "serious lack of accountability and basic hospitality standards" in certain instances, which prospective guests should be acutely aware of.
In terms of features, the guest rooms at Delta Hotels Philadelphia Airport are designed for comfort and functionality. The hotel offers 350 rooms and suites, which are generally described as "very comfortable" and providing a good night's sleep. Each room typically includes a private bathroom with a shower/tub combination and complimentary toiletries, a flat-screen TV with premium cable channels, and individually controlled air conditioning. A unique feature highlighted in a negative review was the presence of an "alcove" and "empty space" in the room, with a "narrow table" as a desk, which one guest found "bizarrely pathetic." This suggests that room layouts might vary, and some guests might find certain design elements less practical or appealing than expected. However, the hotel strives to provide essential amenities such as a coffee maker (though one was reported non-functional), and effective soundproofing to minimize airport noise. All rooms are equipped with premium bedding and a work desk. The hotel is pet-friendly, allowing guests to travel with their animals for an additional fee. Elevators provide easy access to all floors. The property is smoke-free, ensuring a fresh environment for all guests. The hotel also features a ballroom, suggesting its capacity for larger events and gatherings.
For users searching on "Hotels Near Of Me" platforms, the Delta Hotels Philadelphia Airport offers several compelling advantages, particularly its proximity to PHL and the unique offering of "The Pantry." As a Marriott Bonvoy property, guests can leverage the loyalty program to earn and redeem points, which can provide significant value for frequent travelers. While standard rates apply, the hotel may offer various promotions, such as discounts for AAA/CAA members, government/military personnel, or special rates for longer stays. Guests are encouraged to check the Marriott website or call the hotel directly at (610) 521-5900 or +1 610-521-5900 to inquire about current rates and any available promotional packages. However, the critical review regarding housekeeping and service accountability is a significant factor that prospective guests must consider. While features like the comfortable rooms, quiet environment, and convenient pantry are highly positive, the potential for inconsistent service, particularly in basic room servicing, warrants a cautious approach. For travelers prioritizing direct airport access and unique amenities like The Pantry, and who are prepared to proactively communicate any service issues, the Delta Hotels Philadelphia Airport can be a suitable option. However, those with higher expectations for consistent, flawless housekeeping should be aware of the reported discrepancies.
500 Stevens Dr, Philadelphia, PA 19113, USA
Get directionsI am writing this review to express my deep disappointment with the unacceptable level of service we experienced during our recent stay at the Delta Philadelphia Hotel Airport. Upon arrival, we discovered a used T-shirt left behind by a previous guest in the room, and the coffee maker was completely non-functional. We reported these issues to the front desk the following morning. The receptionist took notes in a notebook, which gave us hope that the matter would be addressed. However, when we returned to the hotel around midnight after a long, exhausting day, we were shocked to find that the room had not been serviced at all. The same dirty T-shirt was still there, the coffee maker remained broken, and no clean towels had been provided. I had to request fresh towels myself, which is unacceptable for any hotel, let alone one under the Delta brand. This experience reflects a serious lack of accountability and basic hospitality standards. It is not only disappointing but also disrespectful to guests who expect a clean, functional, and welcoming environment. I urge the hotel’s management and corporate leadership to take this matter seriously and implement immediate improvements in housekeeping, communication, and customer service. As it stands, I cannot recommend this property and will be reconsidering any future stays with Delta Hotels.
May 13, 2025 · DEL REAL AUTO GROUP LLCDon't hesitate! It is very nice. I did not hear any planes. I had the fan on. The pantry option is well worth the 24 hour convenience store free options of drinks, great coffee machine, cereal and milk, sodas chips, chewy bars and ice creams. The room was very comfortable and we slept well! They also had an airport shuttle every half hour.
May 08, 2025 · Kjo Vildal4.5 ⭐️I only stayed 1 night, and it was really good. The front desk was super friendly. Multiple places to grab snacks/drinks or a meal/drink at the lounge. The location was right near the airport, but I didn't hear any of that noise. However, the reason I gave the room only 4 was that I could hear through the wall pretty easily. I expected the normal door opening and shutting noise, but hearing people right next door near the bed wasn't ideal. Nothing terrible, but clearly noticeable. The airport shuttle was fantastic. Definitely would stay again.
Apr 03, 2025 · Kellen ConeI was a vendor at an event. Check in was great, parking was immediately explained. The young lady that checked me in, took the time to make sure I properly registered my car to avoid a ticket. Staff were all pleasant. My only issue was breakfast, I wanted pancakes and bacon, it wasn’t covered using my meal pass, that’s user error and not the hotel. The GM Craig comp’d my pancake and bacon breakfast on Sunday. Pancakes were delish. When ordering food, pack your patience, your food is cooked to order and may take time based on how many orders were before yours. My room served its purpose, bed was comfy and water was hot. I wasn’t moving in so the furniture (which was nice enough) didn’t matter to me. The windows blocked the outside noise, which was a bonus. Everyone I encountered was professional and polite. I would book there again.
Mar 23, 2025 · Tracye GilliamWe used the rooms and meeting room for training at this hotel. I must say I was greeted by Chris the shuttle driver and it was so nice to see his smiling friendly face. Diamond in sales set up this room for our training and it turned out perfect. She ensured all packages and followed up. Mike the banquet took such excellent care of our team with everything from coffee to lunch service. It was perfect and served on time. I cant say enough about this staff including Ramon who assisted. My housekeeping team was outstanding even though I missed the lady's name Saturday today was Albania. So helpful and friendly checking to ensure my room was set for a third night. The front desk Alexus Katrina and Rushane were outstanding. They had such busy times but maintained professional and simply wonderful. One more person comes to mind named Trisha in the restaurant each night she was so friendly the orders were right my colleague and I. Super friendly staff at this hotel. I cant say enough however I am missing a name or two. A definitely shoutout to these staff members for a job well done. This is why guests and companies return to these properties. Thank you and we will see you again soon.
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