Four Points by Sheraton Philadelphia Northeast

For local users exploring options within the "Hotels Near Of Me" platform, the Four Points by Sheraton Philadelphia Northeast presents itself as a hotel offering accommodation in a specific part of Philadelphia. Located at 9461 Roosevelt Blvd, Philadelphia, PA 19114, USA, the hotel can be contacted at (215) 671-9600 or via mobile at +1 215-671-9600. As a Marriott brand, Four Points by Sheraton typically aims to provide a comfortable and straightforward stay, often catering to both business and leisure travelers with essential amenities.

The Four Points brand generally focuses on delivering a reliable and uncomplicated experience, emphasizing comfort and value. These hotels are often found in suburban or commercial areas, providing convenient access to business districts, local attractions, and transportation routes.

The Four Points by Sheraton Philadelphia Northeast is situated on Roosevelt Boulevard (US 1) in Northeast Philadelphia. This location is characterized by a mix of commercial establishments, retail centers, and residential areas. One notable advantage of this specific address, as highlighted by customer feedback, is its walkability to "plenty of restaurants, supermarket and mall." This proximity to essential services and entertainment options makes it convenient for guests who prefer to access amenities without needing to drive. The immediate environment around Roosevelt Boulevard is typically busy with traffic and commercial activity, which can be a double-edged sword: convenient access to amenities but potentially some associated noise. For local users searching "Hotels Near Of Me" in Northeast Philadelphia, this hotel's location could be appealing for its accessibility to shopping, dining, and other local services, whether they are visiting family, on a business trip to the area, or simply in need of temporary accommodation within this specific part of the city.

As a Four Points by Sheraton property, the hotel typically offers a set of standard services and features. These commonly include complimentary Wi-Fi in guest rooms and public areas, a fitness center, and often an indoor pool. Guest rooms are generally equipped with comfortable bedding, a flat-screen TV, and a workspace. The brand also often features a restaurant and bar on-site, providing dining options for breakfast, lunch, and dinner, as well as a place for guests to relax and socialize. Business services, such as a business center and meeting facilities, are usually available to cater to corporate travelers. While the provided information mentions that the hotel has "update the rooms and some of the front desk area," this suggests ongoing efforts to modernize the property. The presence of nearby restaurants, a supermarket, and a mall, as noted by a reviewer, complements the hotel's on-site offerings by providing guests with additional choices for dining and shopping. For a Four Points property, these features are designed to provide a functional and comfortable stay for various types of travelers.

As a Marriott International brand, the Four Points by Sheraton Philadelphia Northeast participates in the Marriott Bonvoy loyalty program. This is a significant promotional advantage for guests who are members of this program. Bonvoy members can earn and redeem points for stays, take advantage of exclusive member rates, and enjoy benefits such as late checkout, mobile check-in/checkout, and potentially room upgrades depending on their elite status. For local users utilizing the "Hotels Near Of Me" platform, checking the official Marriott website or the Bonvoy app is recommended for any current promotions, special packages, or discounted rates specific to this location. These might include weekend getaway deals, corporate rates, or seasonal promotions. While specific promotional offers were not provided in the prompt, the association with a major global brand like Marriott often implies access to a broader range of promotional campaigns and loyalty benefits that can enhance the value of a stay.

Providing an objective introduction requires acknowledging both positive and negative customer feedback. Reviews for the Four Points by Sheraton Philadelphia Northeast reveal a dichotomy between the hotel's convenient location and significant concerns regarding its condition and service quality.

On the positive side, one reviewer explicitly highlights the "Pros" of the location, specifically mentioning the convenience of having "plenty of restaurants, supermarket and mall walking distance." This is a strong point for guests who value accessibility to amenities without needing transportation, making it a practical choice for errands, dining, and leisure activities in the immediate vicinity.

However, the "Cons" section of the same review, and another detailed review, paint a concerning picture regarding the hotel's upkeep and cleanliness. The property is described as "old," and while some areas like "rooms and some of the front desk area" have been updated, the overall cleanliness appears to be a significant issue. Specific complaints include "hair from previous guest in the shower, sink and pillows," and pillows having a "sweat odor" with a suspicion that sheets were not changed. This indicates a serious lapse in housekeeping standards. Noise is another prominent issue, with guests reportedly hearing "people next door, my front neighbors and the people that was next to me were loud," even late at night, suggesting poor sound insulation. The air conditioning unit is also noted as "old and a little noisy," further contributing to a less than ideal comfort level.

Beyond physical condition, the reviews severely criticize the "terrible" front desk service. One guest, with 15 years of hotel experience, reported being refused an early checkout after a two-night stay, despite no mention of a minimum stay policy at check-in. This experience was compounded by the staff being "incredibly rude" and failing to return phone calls. The General Manager, Paul Gibson, was also cited for not returning calls, being "incredibly condescending and antagonistic," and failing to remedy the situation. The reviewer explicitly states that "the staff was the ultimate problem here" and advises others to "Stay away!" These service failures, combined with the cleanliness issues, suggest fundamental problems with guest satisfaction and management responsiveness.

In conclusion, while the Four Points by Sheraton Philadelphia Northeast benefits from a convenient location with walkable access to various amenities, the objective feedback from guests indicates substantial deficiencies in cleanliness, room maintenance, and, most critically, customer service. The reported issues with rude staff, unreturned calls from management, and unhygienic conditions are significant drawbacks that potential guests utilizing the "Hotels Near Of Me" platform should carefully consider before booking. It appears that the hotel's operational standards, particularly in housekeeping and guest relations, are not consistently meeting expectations, despite its association with a reputable brand like Marriott.