Holiday Inn Express Philadelphia NE - Bensalem by IHG ico

Holiday Inn Express Philadelphia NE - Bensalem by IHG

Hotels Near Of MePennsylvaniaBucks CountyAndalusiaBensalemBristol Pike

1329 Bristol Pike, Bensalem, PA 19020, USA

3.0

Despite numerous complaints in past reviews regarding the lack of cleanliness at this hotel and endless robotic responses apologising and thanking customers for their feedback, it remains unchanged. The elevators are being upgraded but they stink of weed and the floors are disgustingly dirty. The public areas are covered in dust, dirt, litter and the bedroom carpet clearly hasn’t been vacuumed in quite some time. Dead bugs on the floor, long black hairs on the bathroom floor, old half drunk bottles in the fridge, curtains that don’t shut and a bed that sags in the middle. Shameful for a Holiday Inn to allow this. Please don’t respond with another weak apology, just get it cleaned and stop letting your customers down.

Midlife Migration
  • Overview
  • (215) 245-5222
  • www.ihg.com

Holiday Inn Express Philadelphia NE - Bensalem by IHG Introduce

For local users exploring the "Hotels Near Of Me" platform, the Holiday Inn Express Philadelphia NE - Bensalem, an IHG hotel, presents itself as a potential accommodation option in the Bensalem, PA area. Located at 1329 Bristol Pike, Bensalem, PA 19020, USA, this hotel is positioned to serve individuals seeking convenience to local attractions or business hubs in the northeastern Philadelphia region and surrounding Bucks County.

As part of the globally recognized Holiday Inn Express brand by IHG, the hotel generally aims to provide a streamlined and efficient stay for travelers. The brand standard typically includes amenities designed for both business and leisure guests, such as complimentary breakfast, free Wi-Fi, and a fitness center. These offerings are usually central to the Holiday Inn Express experience, catering to guests who value practicality and value.

Considering the "Hotels Near Of Me" platform's focus on proximity and immediate availability, the Holiday Inn Express Philadelphia NE - Bensalem's location on Bristol Pike places it strategically for easy access to major roadways and local points of interest. This could be beneficial for those attending events, visiting family, or on a work assignment in the Bensalem vicinity. For instance, guests might find themselves close to the Parx Casino and Racetrack, Neshaminy State Park, or various corporate offices in the area. The accessibility of the location means that travelers can quickly reach their destinations without extensive travel within the local area, which is a key consideration for many users utilizing a "Hotels Near Of Me" service.

When it comes to the typical services and features expected from a Holiday Inn Express, guests can usually anticipate a front desk staffed to assist with check-in and general inquiries, often 24 hours a day. The brand is known for its "Express Start™ Breakfast," which usually includes a variety of hot and cold options like eggs, sausage, fresh fruit, and the brand's signature cinnamon rolls, all complimentary. This can be a significant draw for travelers looking to save time and money on breakfast while on the go. Furthermore, in-room amenities typically include a flat-screen TV, a work desk, and a coffee maker. While specific details may vary, the general expectation for a Holiday Inn Express is to provide a comfortable and functional room environment suitable for a short to medium-term stay.

However, it is crucial for potential guests to consider the feedback from recent customers to gain a balanced perspective on the hotel's current condition and service delivery. Several reviews highlight significant concerns regarding cleanliness and maintenance. Complaints describe public areas, such as elevators and lobbies, as being dirty with dust, litter, and unpleasant odors, specifically mentioning the smell of weed in elevators. Guest rooms have also been reported to have issues, including unvacuumed carpets, dead insects, long hairs in bathrooms, and used items left in refrigerators. Furthermore, structural issues like sagging beds and malfunctioning curtains have been noted.

Beyond cleanliness and maintenance, customer service has also been a point of contention in recent feedback. One review details a lack of responsiveness, with requests for additional towels going unfulfilled and persistent issues with obtaining a printed or emailed receipt after check-out. These experiences suggest that while the hotel is part of a reputable brand, there have been instances where the expected level of service and attention to guest needs have not been met. It is important for users of "Hotels Near Of Me" to factor in these real-world experiences when making their booking decisions, as consistency in service and upkeep can significantly impact a stay.

In terms of promotional information, while specific current deals are not provided, Holiday Inn Express hotels often participate in IHG Rewards Club programs, allowing guests to earn and redeem points for stays. It is advisable for prospective guests to check the official IHG website or contact the hotel directly at (215) 245-5222 or +1 215-245-5222 to inquire about any ongoing promotions, discounts, or loyalty program benefits. These programs can often provide added value, particularly for frequent travelers. When considering booking, it is always recommended to review the most up-to-date information and potentially recent guest photos if available online, to ensure the hotel meets personal expectations for comfort and hygiene.

In summary, the Holiday Inn Express Philadelphia NE - Bensalem offers the convenience of its location on Bristol Pike and the standard amenities generally associated with the Holiday Inn Express brand. However, recent customer reviews indicate areas of concern regarding cleanliness, maintenance, and customer service. For users of "Hotels Near Of Me," it is essential to weigh the benefits of the location and typical brand offerings against these reported issues to make an informed decision about whether this hotel aligns with their specific requirements and expectations for a comfortable and pleasant stay.

Holiday Inn Express Philadelphia NE - Bensalem by IHG Photos

Holiday Inn Express Philadelphia NE - Bensalem by IHG 5
Holiday Inn Express Philadelphia NE - Bensalem by IHG 5
Holiday Inn Express Philadelphia NE - Bensalem by IHG 5
Holiday Inn Express Philadelphia NE - Bensalem by IHG 5
Holiday Inn Express Philadelphia NE - Bensalem by IHG 5
Holiday Inn Express Philadelphia NE - Bensalem by IHG 5
Holiday Inn Express Philadelphia NE - Bensalem by IHG 5
Holiday Inn Express Philadelphia NE - Bensalem by IHG 5
Holiday Inn Express Philadelphia NE - Bensalem by IHG 5
Holiday Inn Express Philadelphia NE - Bensalem by IHG 5

Holiday Inn Express Philadelphia NE - Bensalem by IHG Location

Holiday Inn Express Philadelphia NE - Bensalem by IHG

1329 Bristol Pike, Bensalem, PA 19020, USA

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Reviews

Despite numerous complaints in past reviews regarding the lack of cleanliness at this hotel and endless robotic responses apologising and thanking customers for their feedback, it remains unchanged. The elevators are being upgraded but they stink of weed and the floors are disgustingly dirty. The public areas are covered in dust, dirt, litter and the bedroom carpet clearly hasn’t been vacuumed in quite some time. Dead bugs on the floor, long black hairs on the bathroom floor, old half drunk bottles in the fridge, curtains that don’t shut and a bed that sags in the middle. Shameful for a Holiday Inn to allow this. Please don’t respond with another weak apology, just get it cleaned and stop letting your customers down.

May 13, 2025 · Midlife Migration

The only reason I chose this hotel was because it was close to a work meeting location. Never again. Got to my room and, upon noticing the no smoking sign on the desk, proceeded to smell the stench of smoke. Went to take a shower and the shower curtain and shower rod fell from the wall which resulted in water going all over the bathroom and hallway. Asked for more towel and was told they would bring those right up. I'm still waiting. Crumbs all over the desk. Scuffs and dents all over the room. Remote control for TV didn't work. Chargers in the room were nonexistent. Should have just slept in my car. But the kicker for me was the customer service - or lack thereof. Upon checking out I asked for a printed copy of my receipt. Was told the printer was out of paper and I would have to have it emailed to me. I've now called the hotel 5 times and asked for an email receipt was have been told it would be emailed in the next 30 minutes....you guessed it - still waiting. Just totally unacceptable all around.

Mar 17, 2025 · Jim Mowen

Cleanliness: Meh. There are bugs present... time to call the exterminator! There is just and things just are kinda dingy looking. Maintenance: Run down.. things are very dated. Its time for a refresh and just not the elevator that they are saying is being updated. It just looks old, tired and run down! Service: Hit or miss. Some staff are ok... most are fairly rude. They really, really, REALLY need customer service training. Rooms: Loud.. loud loud LOUDDDDDDDDDDDDD.. LOUD LOUD! Street noise is a problem, as is the interstate that is close to the property. Overall its a miss, and I won't return and cannot recommend it to anyone!

May 08, 2025 · syyn nyys

The room is okay. It has a living room with a TV and desk. The bedroom has a TV in it as well. The bathroom is very small. There's definitely not a lot of counter space. Oksana was very pleasant during the checking process.

May 02, 2025 · Joann C

everything was great. Quit place, friendly staff, especially Oksana. good breakfast and fresh coffee.

May 22, 2025 · Наталія Л

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