Hampton Inn & Suites Providence/Smithfield

Hampton Inn & Suites Providence/Smithfield is located at 945 Douglas Pike, Smithfield, RI 02917, USA. As a property listed on the "Hotels Near Of Me" platform, it aims to serve both local users and travelers visiting the area. You can contact the hotel at (401) 232-9200 or via mobile at +1 401-232-9200. This hotel is part of the well-known Hilton family of brands, generally recognized for specific standards of comfort and service.

The Hampton Inn & Suites Providence/Smithfield is situated on Douglas Pike, a key road in Smithfield, Rhode Island. Its location offers practical advantages for travelers. It is conveniently close to I-295, providing easy access to downtown Providence, which is approximately 14-15 miles away, making it a viable option for those visiting the city's attractions, universities (such as Rhode Island College, Brown University, and Providence College), or business centers. Bryant University is notably close, just about 0.3 to 1 mile away, making it a popular choice for visitors to the university. The Twin River Casino is also within easy reach, about 4-5 miles from the hotel. This accessibility to various points of interest is often cited as a positive aspect by guests.

However, aspects of the hotel's immediate environment and presentation have drawn mixed comments. One review specifically mentions that the "Hotel entrance is on a gas station," which might influence a guest's first impression or perception of the surroundings. While this detail isn't inherently negative, it speaks to the utilitarian nature of the immediate vicinity rather than a scenic or secluded setting. The general appearance of the hotel's interior environment, particularly common areas and rooms, is also a subject of varied feedback. Some guests have noted issues with "carpets in general need replacing in hallways and rooms," with the suggestion that while vacuumed, they "appeared to need a deep cleaning, making me not want to walk around in bare feet." There are also mentions of hallways and stairs being "over perfumed, maybe to cover the smell of the old carpets," and rooms potentially smelling "musty" or having "pillows and bed smelling like mold." These observations contrast with other reviews that praise the hotel's cleanliness and modern appearance.

The hotel typically offers 101 non-smoking rooms and 21 suites spread across 4 floors. It is generally described as a contemporary hotel in its design.

Hampton Inn & Suites generally provides a standard range of services and amenities expected from a mid-range hotel brand.

• Accommodation Features: Rooms typically include essential amenities such as free WiFi, air conditioning, flat-screen LCD TVs with premium channels, work desks, coffeemakers, irons, ironing boards, and hairdryers. Suites may additionally include a microwave and mini-fridge. Free cribs/infant beds are available, and connecting rooms can be requested. Some rooms are designed to be accessible. However, some guests have reported issues with in-room amenities, such as "nightstand outlets did not work" for charging devices, and a lack of consistency in provided toiletries (e.g., "only one washcloth provided, one soap for the sink and shower, and no body wash in the shower").
• Complimentary Breakfast: A key feature of Hampton Inn properties is the complimentary hot breakfast buffet, available daily from 6:00 AM to 9:00 AM. Guests generally appreciate the breakfast, with some describing it as "good" and a "plus." However, there have been instances of limited options or availability, such as "no syrup for waffles, no milk for cereal at the end of breakfast."
• Housekeeping: The hotel states that housekeeping is typically provided every other day. However, a significant concern raised by one guest was being "left in the room for 4 consecutive days without restocking it or even picking up the trash," despite the stated policy. This indicates a potential inconsistency in housekeeping service. Other reviews also mention rooms being "dirty" with "carpet had multiple stains" or "hair from previous guests" in the shower area, while others praise the "clean room."
• Front Desk and Staff Interaction: Customer reviews regarding staff vary. Some guests have found the staff at the front desk, breakfast service, and housekeeping to be "super friendly," "very pleasant and nice," and "helpful." Conversely, other experiences report that "employees aren’t as welcoming or supportive as a one star hotel," and a specific complaint highlights a hotel manager "didn’t believe my words and didn’t send anyone to check on validity of my story," showing a lack of responsiveness to guest concerns. This inconsistency in staff helpfulness and empathy is a notable point. The hotel typically offers a 24-hour front desk.
• Recreational Facilities: The hotel features an indoor pool and a fitness center. While the indoor pool is advertised, one review mentions the "pool was closed the entire time." The fitness center is generally available for guests.
• Pet Policy: The hotel is pet-friendly, allowing two pets (dogs or cats only) for a non-refundable fee. The fee is $50 for 1-4 nights and $75 for 5+ nights, with a maximum of two pets. Well-behaved pets may be left unattended in the room. There are no size or breed restrictions for pets.
• Business and Meetings: The hotel provides a business center and one meeting room (648 sq. ft., accommodating up to 40 guests), making it suitable for small events or business needs.

As a Hampton Inn & Suites, the hotel carries the brand's expected features, but customer feedback points to potential gaps in their consistent execution.

• Brand Recognition: Being part of the Hilton family, Hampton Inn & Suites generally implies a certain level of quality and consistency across its properties. This can be a reassuring feature for many travelers.
• Complimentary Offerings: The free hot breakfast and free Wi-Fi are significant value-added features that are standard across Hampton Inn properties. Free self-parking is also provided on-site.
• Family and Pet Friendly: The hotel's accommodating pet policy and availability of amenities like cribs contribute to its family-friendly appeal, making it a versatile option for various traveler types.
• Flexible Check-in/Check-out: Standard check-in is 3:00 PM and check-out is 12:00 PM. While not explicitly stated as a feature, the willingness to accommodate early check-in (as noted in one review) shows some flexibility in service.
• Convenient Location: Its strategic placement near major universities and accessibility to downtown Providence and other regional attractions is a strong feature for those needing to be in the Smithfield area.
• In-room Amenities: While some in-room amenities like mini-fridges and microwaves in suites are beneficial, the reported issues with working outlets and inconsistent toiletry stocking suggest that attention to detail in room provisioning may vary. The overall condition of some rooms, with mentions of "musty" smells and "moldy" pillows, raises concerns about the consistent quality of the guest experience.

The conflicting nature of reviews, with some praising cleanliness and staff friendliness, and others detailing significant issues with upkeep and service, suggests variability in guest experience. This indicates that while the hotel aims for specific brand standards, there might be inconsistencies in their application.

Hampton Inn & Suites Providence/Smithfield promotes itself by emphasizing its brand promises and key amenities:

• "Free hot breakfast. WiFi's on us." These are consistent promotional points for Hampton Inn, highlighting the value added to the stay.
• Strategic Location: The hotel's proximity to Bryant University, Twin River Casino, and downtown Providence is a major promotional aspect, appealing to various segments of travelers, from academics to leisure seekers. Nearby corporations like CVS Headquarters, Alexion Pharmaceuticals, and Fidelity Headquarters also make it appealing to business travelers.
• Family and Pet Travel: The pet-friendly policy is often highlighted to attract guests traveling with their furry companions, making it a targeted promotion for a specific niche.
• Recreational Facilities: The indoor pool and fitness center are advertised as amenities to enhance the guest experience.
• Hilton Honors Benefits: As a Hilton property, it leverages the Hilton Honors loyalty program, offering benefits like discount rates, points towards free nights, digital check-in, and digital key access.

Despite these standard promotional points, the candid guest reviews highlight areas where the hotel's actual delivery might fall short of its advertised image or brand expectations, particularly concerning consistent cleanliness, housekeeping, and front desk responsiveness to issues. For prospective guests using the "Hotels Near Of Me" platform, it would be prudent to weigh these varying experiences when making a booking decision, especially for stays longer than one night, as suggested by some reviews.