Holiday Inn Express & Suites Smithfield - Providence by IHG

The Holiday Inn Express & Suites Smithfield - Providence by IHG is located at 1010 Douglas Pike, Smithfield, RI 02917, USA. As a property within the "Hotels Near Of Me" category, it serves as a lodging option for individuals and families visiting the Smithfield and greater Providence area. For inquiries or reservations, the hotel can be reached at (401) 231-6300 or +1 401-231-6300. This hotel operates under the well-known Holiday Inn Express brand, part of the InterContinental Hotels Group (IHG), which typically signifies certain expectations regarding amenities and service.

The hotel is situated on Douglas Pike (Route 7) in Smithfield, Rhode Island, placing it in a suburban environment. This location offers relatively easy access to local businesses and some attractions. It is approximately a 15-minute drive from downtown Providence, which houses various cultural sites, dining, and entertainment options. Bryant University is notably close, about 1.5 miles away, making the hotel a convenient choice for visitors to the university, such as parents or those attending athletic events. Twin River Casino is also within reasonable driving distance, around 6.5 miles away.

However, the hotel's environment, particularly its interior and proximity to "popular spots," has drawn mixed feedback from guests. While some might appreciate a quieter, suburban location, one reviewer noted it was "Further than expected from the popular spots. 20-30 minutes drive for most places in the city."

Regarding the physical environment within the hotel, concerns have been raised about the decor and overall upkeep. Guests describe the "Decor/Furniture outdated with stains on the couch" and "Carpeting all over looks old and in need of a deep clean or complete replacement." The prevalence of carpeting was also noted as "too much carpeting in my opinion." Some found the walls to be "paper thin," leading to noise issues where they "could hear every move in the neighboring rooms," and "floor creaked badly in certain spots of our suite." The presence of "huge old air conditioning units that kick in every couple minutes" contributed to a "loud and annoying" environment, making it "hard to sleep (especially with our toddler)." This suggests that while the location is in a quiet suburban setting, internal noise issues might impact guest comfort. The hotel was built in 1999 and has undergone some renovations, though guest comments suggest further updates might be beneficial.

As a Holiday Inn Express & Suites, the hotel provides a range of services designed to offer convenience and comfort, though the quality of these services appears to vary based on guest experiences.

• Accommodation Features: The hotel offers 74 guestrooms and 26 suites across three floors, totaling 100 accommodations. Room types include standard rooms and king suites. All rooms come with air conditioning, complimentary wired and wireless internet access, flat-screen televisions with cable channels, mini-refrigerators, microwaves, coffee/tea makers, and desks. Private bathrooms include shower/tub combinations and complimentary Dove products, which one reviewer "Loved." However, the absence of bath mats and the presence of "shower curtain (personal pet peeve- didn’t know this was still a thing in hotels)" were noted. Electrical outlets were also a point of concern, with one guest stating, "all the wall electrical outlets are garbage couldn’t even plug anything in without it falling out of wall." Beds have also received criticism, with one guest describing "the most uncomfortable bed with a sink hole in the middle."
• Complimentary Breakfast: A key amenity is the complimentary hot breakfast buffet, served daily from 6:30 AM to 9:30 AM (weekdays) and 7:00 AM to 10:00 AM (weekends). This "included Breakfast" was appreciated by guests.
• Housekeeping: While cleanliness is subjective, one guest stated, "Aside from the old stained furniture, the room was clean enough to tolerate a weekend stay," suggesting a basic level of cleanliness. Daily housekeeping is typically provided.
• Staff Interaction: Consistently, reviewers found the staff to be "friendly" and "great!" This positive feedback regarding staff service is a significant asset for the hotel.
• Recreational Facilities: The hotel features an indoor pool, a fitness center, and a 24-hour business center.
• Pet Policy: The hotel is pet-friendly, allowing pets for an additional fee of $25 per pet, per night. There is a weight limit of 50 lbs per pet, and a maximum of two pets per room.
• Family-Friendly Amenities: The provision of a "crib for our little one" was appreciated by a family, and the "king suites are quite spacious and perfect for a family," indicating suitable options for those traveling with children.
• Accessibility Concerns: A significant issue was raised regarding mobility accessible rooms. One reviewer with a wheelchair found them "much smaller than other places we’ve stayed, not enough space in bathroom to get the chair in and not enough space to maneuver around the room! Don’t call it mobility accessible if it’s not!" This suggests that the hotel's ADA compliance might need review to meet guest expectations fully.

The Holiday Inn Express & Suites Smithfield - Providence offers features typical of its brand, alongside areas that, according to guest feedback, could benefit from updates.

• IHG Brand Affiliation: As part of the IHG family, the hotel benefits from brand recognition and participation in the IHG One Rewards loyalty program, offering perks like free Wi-Fi for members, points accumulation, and flexible rates.
• Complimentary Value-Adds: The free hot breakfast and complimentary Wi-Fi are standard Holiday Inn Express features that provide value to guests.
• Spacious Suites: The availability of "spacious" king suites is a strong feature for families or those requiring more room.
• Indoor Pool and Fitness Center: These amenities offer recreational options for guests during their stay.
• Pet and Family Friendliness: The hotel's policies and amenities cater to guests traveling with pets and children, making it an inclusive option.
• Areas for Improvement: The reviews consistently point to the need for updating the "outdated" decor and furniture, addressing "stained" upholstery, replacing or deep cleaning carpets, and resolving noise issues from HVAC units and thin walls. The functionality of electrical outlets and the design of mobility accessible bathrooms are also critical areas for improvement.

The general sentiment of "This is an ok stay for just a quick overnight or weekend stay" and "Overall this experience was as I expected for a 2 star hotel. Adjust your expectations accordingly," suggests that guests who manage their expectations are likely to find the hotel tolerable for short periods, but it may not meet the comfort or modern standards expected by some travelers.

Holiday Inn Express & Suites Smithfield - Providence by IHG primarily promotes itself on its brand recognition, complimentary offerings, and convenient location.

• "Express Start Breakfast": This is a key promotional point for Holiday Inn Express properties, highlighting the inclusion of a hot and free breakfast as a significant value-add.
• "Stay Smart": The brand motto emphasizes a smart and efficient stay, appealing to business travelers and those seeking practicality.
• Location Benefits: While some guests found it further from "popular spots," the hotel can promote its proximity to Bryant University, businesses in Smithfield, and relatively easy access to Providence and Twin River Casino. It serves as a good base for local attractions.
• Family and Pet Accommodations: The hotel promotes itself as a suitable option for families with children and those traveling with pets, showcasing its inclusive policies.
• IHG One Rewards: The hotel leverages the IHG loyalty program to attract and retain guests, offering benefits like discount rates and points.
• Flexible Booking: Standard check-in time is 3:00 PM, and check-out is 11:00 AM. Options for early check-in or late check-out may be available based on demand.

In conclusion, Holiday Inn Express & Suites Smithfield - Providence by IHG at 1010 Douglas Pike, Smithfield, RI 02917, USA, offers a functional stay, particularly for quick trips or weekend visits, as highlighted by guests on the "Hotels Near Of Me" platform. While it provides essential amenities like complimentary breakfast, an indoor pool, and spacious suites, and benefits from a friendly staff, prospective guests should be mindful of the feedback regarding outdated decor, potential noise issues, and accessibility challenges for those with mobility impairments. Adjusting expectations to that of a practical, rather than luxurious, accommodation will likely lead to a more satisfactory experience.