Hotels Near Of MeIllinoisCook CountySchaumburgNorth Roselle Road
1998 N Roselle Rd, Schaumburg, IL 60195, USA
Extremely Disappointing Stay at Holiday Inn (June 12 Weekend). Pool was closed. We stayed at this Holiday Inn in Chicago for my cousin’s wedding weekend, and the experience was horrible from start to finish. Breakfast every morning was a mess. There were only 2 servers for a full dining area, and they were clearly not professional. One of them was harsh from the beginning. On the first day, it took over 1.5 hours just to get my breakfast, which I had to take to-go because I was helping with the wedding. The next day, they served a “buffet” with cold bread and no toaster. We had to keep begging for coffee, salt, and any condiments—only to be met with cold, unfriendly responses. This pattern repeated for all 4 days of our stay. On top of that, when we asked for extra towels, they demanded the old ones be returned first. Who does that in a hotel? To make matters worse, my cousin’s room AC was broken for 2 full days, and her kids were suffering in the heat. Despite multiple complaints, no prompt action was taken. 3rd day they had ONE CLEANING DAY FOR WHOLE DAY for entire hotel! Front desk kept charging me extra, I had to recheck and kept asking them to fix it. They charged my cousin double. Overall, the service was unacceptable, the staff was unhelpful and rude, and the stay was far below Holiday Inn standards. I would never recommend this location, especially for important family events.
For residents of Illinois, the name Holiday Inn is synonymous with reliable hospitality. The Holiday Inn Chicago - Schaumburg by IHG, located right in the heart of one of the state's most prominent suburban hubs, offers a familiar and convenient option for a wide array of lodging needs. Whether you're hosting out-of-town guests, planning a local "staycation" to explore the area's many attractions, or simply need a temporary place to call home during a home renovation or other local event, this hotel provides a practical solution. Its location in Schaumburg, a bustling village known for its corporate presence, retail giants, and entertainment venues, makes it a strategic choice for both business and leisure. For locals, this hotel serves as a valuable resource, providing a consistent standard of service and a welcoming atmosphere that can be trusted for important family events or professional stays. The Holiday Inn brand is well-regarded for its commitment to guest comfort, and this Schaumburg location aims to uphold that reputation by offering a range of amenities designed to make any stay as pleasant as possible.
The hotel's location is a key highlight, providing excellent accessibility for anyone traveling to or around the Northwest suburbs of Chicago. Situated at 1998 N Roselle Rd, Schaumburg, IL 60195, USA, the Holiday Inn is conveniently positioned near major roads and highways, including I-90 and I-290. This makes it an ideal base for exploring the wider Chicagoland area while also being close to all that Schaumburg itself has to offer. Its proximity to major corporate headquarters, the Schaumburg Convention Center, and the Woodfield Mall—one of the largest shopping centers in the United States—makes it a prime spot for business travelers and shoppers alike. For families and tourists, the hotel is a short drive from popular entertainment destinations such as LEGOLAND Discovery Center Chicago and the attractions of the Schaumburg Park District. The ease of access extends to air travel as well, with Chicago O'Hare International Airport (ORD) being a reasonable drive away, providing a seamless transition for guests flying in from other parts of the country or the world. For Illinois residents, the location means their guests can easily navigate the region, and they themselves can enjoy a break without a long journey.
The Holiday Inn Chicago - Schaumburg provides a variety of services aimed at making each stay comfortable and accommodating. While some guests have noted occasional challenges, particularly with dining service, the hotel's core offerings are designed to meet the needs of a diverse clientele. The complimentary breakfast, while sometimes slow, is a popular feature that offers a convenient way to start the day without having to search for a local restaurant. The hotel also provides a fitness center, allowing guests to maintain their workout routines, and often has a pool, though it is advisable to check its operational status beforehand. Room amenities, such as air conditioning, are standard, though some guests have reported issues that were not addressed promptly. The front desk staff is often highlighted for their excellent service, with some individuals earning high praise for their hospitality and helpfulness. The hotel's staff is available to assist with various needs, including providing extra towels and addressing billing inquiries, though guests should be prepared to be proactive in their requests and double-checking their final bill.
The services offered at Holiday Inn Chicago - Schaumburg are intended to provide a comprehensive experience for guests:
A complimentary breakfast, providing a convenient start to the morning.
Access to a fitness center to help guests stay active.
Front desk staff available to assist with check-in, check-out, and guest inquiries.
In-room amenities including air conditioning for comfort.
Housekeeping services for maintaining a clean and orderly room.
In addition to its services, the hotel offers several features and highlights that are intended to enhance the guest experience. The rooms themselves are generally described as clean and well-maintained, providing a comfortable space for relaxation and rest. The presence of decent in-room amenities contributes to a more pleasant stay. While some aspects of the guest experience, like timely service and maintenance, have received criticism, the hotel’s commitment to providing a good value for the price is often a motivating factor for repeat customers. The staff at the front desk, particularly individuals like Rich and Christina, have been consistently praised for their positive energy and exceptional hospitality, making a lasting positive impression on guests. This level of personal service at the front desk stands out as a significant highlight.
Key features and highlights of the Holiday Inn Chicago - Schaumburg include:
Clean and well-appointed rooms with standard amenities.
A convenient location close to major highways, corporate offices, and retail centers.
The hotel is part of the IHG brand, which offers a known standard of quality and a rewards program for frequent travelers.
Highly praised front desk staff who provide excellent customer service and a welcoming atmosphere.
For more information or to make a reservation, you can contact the hotel directly.
Address: 1998 N Roselle Rd, Schaumburg, IL 60195, USA
Phone: (847) 885-0101
Mobile Phone: +1 847-885-0101
In conclusion, for residents of Illinois, the Holiday Inn Chicago - Schaumburg by IHG represents a familiar and strategically located lodging option. While it's important to be aware of potential service inconsistencies based on past guest feedback, the hotel's foundational offerings and positive front desk interactions make it a viable choice for a variety of needs. It serves as an excellent base for welcoming visiting family, providing a change of scenery for a local getaway, or for accommodating professional colleagues on business. Its prime location in Schaumburg makes it easy to access local businesses and attractions, and the hotel provides the fundamental amenities necessary for a comfortable stay. By keeping realistic expectations and communicating needs clearly with the praised front desk staff, locals and their guests can likely have a positive experience at this convenient Schaumburg location, utilizing it as a valuable asset within the community.
1998 N Roselle Rd, Schaumburg, IL 60195, USA
Extremely Disappointing Stay at Holiday Inn (June 12 Weekend). Pool was closed. We stayed at this Holiday Inn in Chicago for my cousin’s wedding weekend, and the experience was horrible from start to finish. Breakfast every morning was a mess. There were only 2 servers for a full dining area, and they were clearly not professional. One of them was harsh from the beginning. On the first day, it took over 1.5 hours just to get my breakfast, which I had to take to-go because I was helping with the wedding. The next day, they served a “buffet” with cold bread and no toaster. We had to keep begging for coffee, salt, and any condiments—only to be met with cold, unfriendly responses. This pattern repeated for all 4 days of our stay. On top of that, when we asked for extra towels, they demanded the old ones be returned first. Who does that in a hotel? To make matters worse, my cousin’s room AC was broken for 2 full days, and her kids were suffering in the heat. Despite multiple complaints, no prompt action was taken. 3rd day they had ONE CLEANING DAY FOR WHOLE DAY for entire hotel! Front desk kept charging me extra, I had to recheck and kept asking them to fix it. They charged my cousin double. Overall, the service was unacceptable, the staff was unhelpful and rude, and the stay was far below Holiday Inn standards. I would never recommend this location, especially for important family events.
Jun 26, 2025 · Zak DThe room was clean and had decent amenities. The highlight was the service at the front desk. Rich and Christina (I think, I don’t quite remember their name) were amazing! Their energy and hospitality were greatly appreciated. The only downside was the breakfast which unfortunately took a bit too long for someone who was on a tight schedule in the morning.
Jun 07, 2025 · Owen TThe rooms are nice but....our coffee pot was broke, the pool and hot tub where out of order plus no continental breakfast. The bathroom sink leaked and we are still waiting to get the extra $100 security deposit returned. Beds are comfy and clean. The restaurant was good as well. Exercise room was clean and nice as well.
Jul 10, 2025 · Cassia LuttrullRoom amenities significantly missing. Using body soap out of a travel bottle, apparently one per room. Showerhead sprays literally outside, the little nozzles are all over the place. No hairdryer in room. No towels. As a elite member, I am to get complimentary breakfast. So I took the in lieu of points. FD agent (with tattoo) at night gave me a card for complimentary breakfast. Next morning go to breakfast, Antonio (apparent GM) says the card is not from this Hotel as it doesn't match the template he instructed his staff. So my breakfast would be charged to incidental card. He accused me of faking the breakfast coupon just because his staff didn't fill the coupon out right. I clearly asked him, so you are siding with your staffs clear mistake and not honoring my breakfast amenity as elite member and he said yes. Breakfast leaves much to be desired. Eggs looked stale. Continental breakfast for a Holiday Inn, like seriously? Pandemic is over. Not to mention it's $12/pp. I hate writing this, but I gave the GM a chance to hear my story but he just kept saying this voucher is not from here. I'm like go check your cameras from last night, he is like no I'm not gonna do that, but this is not how we do our vouchers. It's possible I just got a FD manager and he had a bad night at home, but it's not cool to punish the guest for his staffs clear mistake, when the Breakfast probably costs him less than $3 per occupied room.
May 25, 2025 · Ajit PatelHorrible experience. We picked this hotel for location and the pools. Got here and the pool was down for their annual maintenance. I did not receive any kind of notice prior to check in and walked in to see the signs posted. Also who schedules maintenance for peak tourist season? I did not receive any kind of notice for being an elite rewards member as is usually done with ihg hotels. We went out to go to the fire pit and no one new where the remote was. There are no microwaves in the hotel rooms and the phones do no work. If you're thinking about staying here, don't.
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