Holiday Inn Newark International Airport by IHG

Perfect experience for an overnight stay for an early morning flight. Check in was a breeze and then headed to bar for a bite to eat before going to room. Golda the bartender was great with recommendations on what to eat and a solid drink from my Cousin. Shuttle to airport runs every half hour with dropoff at P4. Was on time and loaded luggage for us. Pickup was same, driver got to P4 around 10 after the hour and got us back to the hotel in a timely manner. At check in, was given a ticket to put in the car while it was parked there for the duration of my trip. So when I was dropped off all I had to do was scan that ticket at the gate, which worked upon scanning the 1st time, and head home. Wonderful experience!

Had a great stay at the Holiday. Tim at the front desk was personable and very attentive. We had dinner at Ted’s downstairs. Our bartender Golda was awesome. The manager Rich greeted us (and the entire bar) and made us feel at home. Burger was cooked to a perfect medium and our cocktails were terrific. Would recommend

Overall found the Hotel very convenient in term of location and cleanliness. Front staff seemed friendly and no issues. My only major complaint was, the washroom cabinet just fell on my daughters foot and hurt her bad right before our cruise. I sent the picture to the manager (attached here in the review) and have heard nothing. I'm hoping they fixed the issue in room 320 but it seems like it missing a screw and bound to hurt someone. The Cafe had decent option for breakfast, but was super slow. I had to wait 20 mins for ordering a bagel and coffee and it was just the person in front of me and me. Super slow service, and the person serving just couldn't multitask. If he put something in the oven for 2 mins, he would just look at the oven for 2 mins until it was done, and them proceed to make coffee. Urggg. Other than that, this Hotel was convenient for us and had a good time.

Dear Holiday Inn Newark International Airport hotel management, I am writing to express my profound disappointment with my recent stay at your hotel. I checked into room 435 on April 20, 2025, with my child, hoping for a pleasant and comfortable experience during our trip from Australia to New York. Unfortunately, the situation was far from that. On the night of check-in, when my child entered the bathroom to take a shower, we found that the door lock was broken and couldn’t be opened from either the inside or the outside. I was extremely anxious, and my child was frightened and crying. I contacted the front desk immediately, and they sent the manager, who then arranged for a maintenance worker to come. It took a great deal of effort for the maintenance worker to finally open the door. This ordeal left my child extremely traumatized, so much so that he now trembles at the mere mention of the bathroom, which has had a serious impact on his psychological well-being. Subsequently, we discovered a severe issue with the bathroom’s drainage system. The water wouldn’t drain properly, and it was evident that the floor drain was broken, posing a risk to hygiene. So, we asked the maintenance worker to fix it as well. However, starting at 9:30 p.m., he worked in our room for over half an hour and still couldn’t resolve the drainage problem. The noise from the repair work also disturbed our rest. Both the door lock and the drainage issues remained unresolved. The child woke up crying and took a long time to comfort. What’s more, the manager’s attitude was absolutely unacceptable. Not only did he not apologize or take our problems seriously, but he was also very rude. During our conversation, he spoke in a harsh and impatient tone. He even blamed us for having a bad attitude and threatened to kick us out of the hotel. When we wanted to talk to a tour guide for help, his behavior was incomprehensible. Given that we were in a difficult situation with our child, his words and actions made us feel extremely helpless and unwelcome. As a hotel, ensuring guests’ safety, comfort, and timely maintenance of facilities are fundamental responsibilities. The hotel should pay special attention to the safety and psychological well-being of children. But your hotel fell seriously short in facility maintenance, response to issues, and staff attitude, which made us question your overall management and service quality. I strongly urge you to look into this matter with great importance, make immediate corrections to the problems, and take strict action against the manager for his improper behavior. I also hope that you can offer us a formal apology and compensate us for the loss caused by this situation, which directly led to our inability to rest normally and caused psychological harm to our child. I will keep an eye on the progress of this matter and will share my experience on relevant tourism platforms and social media. I hope your hotel can truly take guests’ requests to heart and prevent such incidents from happening again.

The restaurant/bar atmosphere and workers were fabulous. The cleaning staff, specifically a young, black gentleman with braids, was so kind, helpful and engaging. The front desk young woman needs social skills and to understand kindness goes a long way. She also needs to learn the first impression starts with her as she is the one welcoming the guests at the counter first. Maybe she was having a bad day however she acted the same on day 1 as she did day 2. Not a good vibe.