Hotels Near Of MeMassachusettsNorfolk CountyQuincyHancock Street
845 Hancock St, Quincy, MA 02170, USA
I stayed at this hotel recently and had a deeply disappointing experience. First, although the reservation was prepaid through Booking.com, my card was charged again upon check-in. When we asked about it, the staff said the refund would take a couple of days, but it was never processed during our stay. What’s worse, the manager only spoke with the cardholder (a white guest) and completely ignored me (Asian), even though we were both staying in the same room and equally affected by the issue. We asked about room cleaning, and at that time, they offered to move us to a different room—but only for the cardholder, not for me. This selective offer raises serious concerns about racial bias. Because of this double charge, I had to constantly monitor my bank account during the trip, which added a lot of stress. I was also forced to cancel some plans I had budgeted for, simply because I didn’t know when or if the refund would come through. To make matters worse, there were ants in the room. We informed the front desk, but no action was taken throughout the stay. There was also conflicting information about cleaning services. The printed hotel policy said that stays of 4–7 nights include one cleaning, but the front desk said there would be no cleaning unless we stayed over 5 nights. This hotel failed on every level: billing, cleanliness, fairness, and customer service. I cannot recommend it to anyone.
As part of the "Hotels Near Of Me" platform category, Howard Johnson by Wyndham Quincy/Boston offers a practical lodging option for those looking to explore both Quincy and the wider Boston metropolitan area. Situated at 845 Hancock St, Quincy, MA 02170, USA, this hotel provides a base for travelers seeking proximity to Boston without necessarily being in the heart of the bustling city. The hotel can be reached via phone at (617) 479-6500 or mobile at +1 617-479-6500.
The Howard Johnson by Wyndham Quincy/Boston is strategically located in Quincy, a city with its own historical significance and charm, just a short distance from downtown Boston. Its primary environmental advantage is its accessibility to the MBTA Red Line, which is a significant benefit for guests planning to use public transportation to reach Boston’s many attractions. This proximity to a Red Line station makes it a functional hub for tourists and business travelers alike, allowing for convenient and cost-effective travel into the city. While Quincy offers its own local appeal with historical sites, parks, and a coastline, the hotel's location truly shines in its connectivity to the larger Boston area. The immediate surroundings are typical of a suburban commercial area, providing some local dining options and amenities within a short drive or walk.
The hotel is designed to provide a comfortable, no-frills stay. Guest rooms are generally described as roomy and clean, featuring comfortable beds, which are essential for a good night's sleep after a day of exploring. As a Wyndham property, guests can expect certain standard amenities associated with the brand, though specific details regarding all services like Wi-Fi, parking, and in-room facilities would typically be confirmed upon booking. For travelers arriving by car, the availability of parking is often a key consideration when choosing a hotel in the greater Boston area, and a property like this would typically offer it. The mention of breakfast suggests that this is a service provided, though customer feedback should be considered when evaluating its quality.
While the hotel aims to offer a convenient and affordable option, it's important for prospective guests to be aware of various aspects of the guest experience, as illuminated by real customer reviews. Promotional material for hotels typically highlights positive features, but a balanced view includes addressing areas where the hotel might fall short, as reported by guests. The convenience of being close to a Red Line station is a significant selling point, making it an excellent "base for visiting Boston."
However, customer feedback indicates several areas for potential improvement that future guests should be mindful of. A recurring issue highlighted is with billing. One detailed account describes a situation where a prepaid reservation through Booking.com resulted in a double charge upon check-in, with the refund process proving difficult and unresolved during the stay. This experience led to significant stress and financial inconvenience for the guest, forcing them to alter their travel plans. It's crucial for guests to closely monitor their bank statements and be prepared to follow up diligently on any billing discrepancies. Furthermore, the handling of this billing issue raised concerns about customer service and potential biases, as one guest reported feeling ignored by management due to their race while their white travel companion, the cardholder, was engaged directly. This suggests a need for the hotel to ensure equitable and respectful communication with all guests, regardless of their background.
Regarding cleanliness and room maintenance, a review mentioned the presence of ants in the room, which was reported to the front desk but reportedly not addressed during the stay. This indicates a potential area for the hotel to improve its pest control and responsiveness to guest complaints. Conflicting information about cleaning services also emerged, with printed hotel policy differing from what was communicated by the front desk. While the printed policy stated that stays of 4-7 nights include one cleaning, the front desk allegedly informed guests that cleaning would only occur for stays over 5 nights. Such discrepancies can lead to confusion and dissatisfaction, and clear, consistent communication regarding services is vital.
Another point of concern highlighted by guests is the breakfast service. While advertised, a review explicitly states that the breakfast was "terrible," with items frequently empty and even a discovery of molded food. This suggests that while a breakfast option may be available, its quality and replenishment need significant improvement for it to be considered a positive amenity. Guests who prioritize a robust and well-maintained breakfast might need to consider alternative arrangements or manage their expectations accordingly.
Noise levels are also a consideration, with one guest noting that rooms can be quite noisy. A practical tip offered by a past guest is to "recommend asking for a second floor room," suggesting that higher floors might offer a quieter experience. This indicates that soundproofing might be an area where the hotel could enhance guest comfort.
In summary, Howard Johnson by Wyndham Quincy/Boston, under the "Hotels Near Of Me" category, serves as a viable option for those seeking an affordable stay with good access to Boston via public transport. Its strong points include its convenient location near the Red Line and generally comfortable rooms with spacious layouts. However, potential guests should be prepared to be diligent about billing, manage expectations regarding breakfast quality, and be aware of potential issues with noise and responsiveness to certain maintenance requests. The reported instances of uneven customer service and potential biases also warrant consideration by both the hotel in its practices and by future guests in their expectations.
845 Hancock St, Quincy, MA 02170, USA
Get directionsI stayed at this hotel recently and had a deeply disappointing experience. First, although the reservation was prepaid through Booking.com, my card was charged again upon check-in. When we asked about it, the staff said the refund would take a couple of days, but it was never processed during our stay. What’s worse, the manager only spoke with the cardholder (a white guest) and completely ignored me (Asian), even though we were both staying in the same room and equally affected by the issue. We asked about room cleaning, and at that time, they offered to move us to a different room—but only for the cardholder, not for me. This selective offer raises serious concerns about racial bias. Because of this double charge, I had to constantly monitor my bank account during the trip, which added a lot of stress. I was also forced to cancel some plans I had budgeted for, simply because I didn’t know when or if the refund would come through. To make matters worse, there were ants in the room. We informed the front desk, but no action was taken throughout the stay. There was also conflicting information about cleaning services. The printed hotel policy said that stays of 4–7 nights include one cleaning, but the front desk said there would be no cleaning unless we stayed over 5 nights. This hotel failed on every level: billing, cleanliness, fairness, and customer service. I cannot recommend it to anyone.
Apr 01, 2025 · A AActually is quite a good base for visiting Boston. Close to a Red Line station, works like a charm. Rooms are roomy and clean, beds are comfortable. But. The breakfast is terrible, everything is empty all the time. Even found a molded waffle when they eventually added some stuff. Just don’t advertise this as breakfast. Rooms are very noisy as well. Would recommend asking for a second flour room.
Apr 20, 2025 · Niels KuipersA nice place for a fair price. Jared at the front desk is the best in the business. Clean, spacious rooms with a good morning breakfast. The eggs are nice and fluffy, and the waffle crisps are delicious. The coffee is good, and the location is alright. During my stay, it has been very quiet and pleasant. Overall, I have enjoyed my stay here, and would highly recommend this hotel to others.
Jan 18, 2025 · Jimbo KingCame for my daughters wedding and stayed the week. The staff could not have been sweeter and really made my stay pleasant. The free breakfast and coffee were a nice bonus for sure. The location is close to great restaurants and historical sights. The bed was not super comfortable but the room was nice. Unfortunately I could hear the elevator and ice machine right outside my door. But overall I had a wonderful experience and would stay there again in a heartbeat.
Dec 06, 2024 · Talbot SimpsonThe woman at the desk was very friendly. The room was fine for one night. It was clean and well stocked with towels and the usual hotel stuff. The floor boards were uneven and the dead bolt on the door was broken. I inquired about the deadbolt and was told all of the rooms were like that. Needless to say, I didn’t feel very safe without the dead bolt or a chain on the door. We won’t be coming back.
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