Hotels Near Of MeNew YorkMonroe CountyRochesterChili Avenue
3258 Chili Ave, Rochester, NY 14624, USA
I booked a room on hotels.com for 2 nights, and by mistake I typed in the wrong dates, but the policy is no refunds. I called hotels.com to see if they can do something , they tried to contact the hotel. I also called the hotel to see if they can cancel the room as this was the wrong dates and the penalty is 100% for cancelations. They told me that they could not do anything. Even though I contacted them less than a day after I booked it. I understand there is a policy but customer focus is also a good business practice , less than a day I tried to cancel so the hotel didn't lose any money and having a repeat customer is just good business. So it might be a good hotel watch out because they don't lookout for their customers. Disappointed I have to book another hotel for a different date and pay both hotels Update: after the process of working with the hotel and hotels.com the hotel understood that it was a mistake and decided to refund my money. I appreciate the hotel understood and I will plan to stay here in the future
For those searching for "Hotels Near Of Me" in the Rochester, NY metropolitan area, particularly with proximity to the airport, the Microtel Inn & Suites by Wyndham Chili/Rochester Airport offers a practical and economical choice. Located at 3258 Chili Ave, Rochester, NY 14624, USA, this hotel is part of the Microtel by Wyndham brand, known for its efficient and compact design. You can contact them by phone at (585) 571-8966 or mobile at +1 585-571-8966.
The hotel is within a short driving distance to major Rochester attractions and institutions. These include the Rochester Institute of Technology (RIT), the University of Rochester, and Strong Memorial Hospital. For leisure, guests can explore the Strong National Museum of Play, a popular family destination, or visit the Susan B. Anthony House for a historical experience. Outdoor enthusiasts might appreciate the Genesee Valley Greenway State Park for hiking and nature walks. There are also several dining options and local businesses in the immediate vicinity along Chili Avenue, providing convenience for guests. The general environment is suburban, offering a quieter setting compared to downtown Rochester, but with good connectivity to urban amenities.
Each of the hotel's 50 guestrooms is designed for comfort and functionality, offering air conditioning, a flat-screen TV with premium cable channels, a microwave, and a refrigerator. Private bathrooms feature a shower/tub combination, complimentary toiletries, and hair dryers. Conveniences such as in-room safes, desks, and phones with free local calls are also provided. Coffee/tea makers are typically available in the rooms.
For recreation and wellness, the hotel includes a fitness center, enabling guests to maintain their exercise routines. Business travelers can utilize the on-site business center. Additional facilities include a 24-hour front desk, ensuring assistance is available at any time. The hotel offers free self-parking for guests, which is a significant advantage, especially for airport-related stays. Other practical amenities include a vending machine, dry cleaning/laundry services, and complimentary newspapers in the lobby. The hotel also has connecting/adjoining rooms available upon request, which can be beneficial for families or groups traveling together. The property is pet-friendly, allowing dogs and cats on request, though surcharges may apply, and pets may not be left unattended. Cribs are available free of charge, and rollaway/extra beds can be provided for a surcharge.
Customer reviews provide important insights for potential guests. One review, while initially critical of the hotel's strict cancellation policy (even for an accidental booking), later provided an update acknowledging that the hotel ultimately understood the mistake and processed a refund. This demonstrates a willingness to resolve issues and prioritize customer satisfaction, even after an initial rigid stance. This turnaround is a positive indicator for customer service.
Other reviews generally commend the friendliness of the staff and describe the rooms as "small but adequate" and "clean." However, a specific mention of "dust on lights" suggests occasional lapses in deep cleaning, though the overall impression of cleanliness remains positive. The breakfast, while included, has been described as "marginal" by some, indicating that while it's a convenient offering, it might not be a highlight for all guests. The location's proximity to the airport and other Rochester attractions is frequently cited as a major advantage.
In summary, the Microtel Inn & Suites by Wyndham Chili/Rochester Airport serves as a practical and value-driven option for those seeking "Hotels Near Of Me" in the Rochester area. Its key strengths lie in its convenient location, essential amenities, and generally friendly staff, making it a suitable choice for budget-conscious travelers or those needing airport access. While potential guests should be aware of the compact room sizes and the possibility of initial rigidity in booking policies (which can, however, be positively resolved), the overall offering positions it as a reliable option for a straightforward stay.
3258 Chili Ave, Rochester, NY 14624, USA
Get directionsI booked a room on hotels.com for 2 nights, and by mistake I typed in the wrong dates, but the policy is no refunds. I called hotels.com to see if they can do something , they tried to contact the hotel. I also called the hotel to see if they can cancel the room as this was the wrong dates and the penalty is 100% for cancelations. They told me that they could not do anything. Even though I contacted them less than a day after I booked it. I understand there is a policy but customer focus is also a good business practice , less than a day I tried to cancel so the hotel didn't lose any money and having a repeat customer is just good business. So it might be a good hotel watch out because they don't lookout for their customers. Disappointed I have to book another hotel for a different date and pay both hotels Update: after the process of working with the hotel and hotels.com the hotel understood that it was a mistake and decided to refund my money. I appreciate the hotel understood and I will plan to stay here in the future
May 04, 2025 · mitchell diamondEveryone was very friendly the room was small but adequate. Above the bad that was lights that should have been cleaned if there was dust on them. Other than that everything was clean. Breakfast was marginal.
May 14, 2025 · Lauren HaykusStaff were nice, rooms were clean. Good breakfast included omelet. Coffee pot broken 5 days we were there, but they kept rooms stock for their single serve pots. Had 2 rooms, one had a broken casing but locked. Toaster smoked so fire alarm and department at 7 am one morning ( guests really shouldn’t walk away from using this).
Feb 12, 2025 · Gloria GuernseyWe've stayed twice before. It is clean, well-run, quiet, with multiple amenities nearby. Feels very safe. I would happily stay here again.
Apr 08, 2025 · Julie S.I often stay here and it is always a pleasant stay. Great service, clean rooms convenient to any needs you may have for shopping, etc. and close to UR and RIT.
May 05, 2025 · Shane Lawton395 Buell Rd, Rochester, NY 14624, USA
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