Millennium Hilton New York One UN Plaza

⭐ 1/5 This was one of the worst hotel experiences I’ve ever had. Here’s why: • Upon arrival, the receptionist was extremely rude. They took a non-refundable deposit, which was never mentioned on the website or anywhere in the hotel. When I asked about it, the staff had no proper explanation—just a “this is our policy” response. • Terrible service from start to finish. No one helped with our luggage, no trolley was offered, and the entire staff was unfriendly and unwelcoming. • The room itself was spacious because I took the two stories which is rare for NYC, but no one explained the facilities—something I expect from Hilton. • Housekeeping was awful. Our room wasn’t cleaned, and we had to beg the cleaning staff to do it. • A huge cockroach appeared in our room. We complained, but nothing was done. • AC in the downstairs bedroom didn’t work. • Hilton Honors points weren’t added, with no explanation. • I requested a late checkout since I had a UN session until 12 PM. The receptionist rudely told me I’d be charged extra. Only after complaining to the manager (about the cockroach!) did they extend it to 2 PM. • No one explained breakfast times, gym access, or restaurant details. • A large, disgusting stain was on the stairs—how does Hilton allow this? • The only helpful staff member was Mr. Frank, who assisted us with renting an umbrella (because no one else bothered to explain how it worked). The only positives: 1-The manager was nice, but he didn’t offer any compensation or solutions. 2-The location is convenient for the UN. 3-the view of the room

I have stayed at this property twice, and have enjoyed every minute of my stay! The rooms are recently refurbished, much more spacious than the average NYC hotel, and have great views, comfortable beds and large bathrooms. The hotel staff is friendly and attentive. The location is fabulous. One block from the UN, and a short walk from Grand Central. Room scan be a little pricey during certain months, but it is worth every penny. Will definitely stay here again!

I stayed here for three nights during NYFW and had a great experience. The room was clean and spacious, featuring a walk-in closet and an incredible view of the city. The staff was friendly and welcoming, making the stay even more enjoyable. The area felt very safe, which was a huge plus. While the elevators were a bit slow at times, it wasn’t a major issue. I also had a drink at the bar, which was fine. Overall, a solid stay in a convenient location—I’d definitely consider returning!

I had a very disappointing stay at this Hilton. The customer service was awful, and the overall experience was frustrating. My room door wouldn’t open even though it was activated, and I was left waiting outside for 51 minutes before someone finally helped. Even after they “fixed” it, the issue happened again! On top of that, basic amenities like water weren’t complimentary—I was told I’d be charged, even though I had already paid a $35 fee. My Hilton Honors points were also not added to my account. When I asked, they told me to wait 48 hours, but it has now been five days, and still nothing. The room itself was disappointing—dusty, with a stained carpet that made it feel unclean. I stayed in room 3203, and the only good things about it were the nice view and the convenient location. Overall, I’m extremely unhappy with the service and would not recommend staying here. Hilton needs to do much better when it comes to cleanliness, customer service, and honoring their commitments to loyal guests.

Disappointing Stay – Misleading Views & Unacceptable Cleanliness I had high expectations for this hotel based on its website descriptions and a phone call with a representative, but unfortunately, my experience was deeply disappointing. The primary reason for booking this hotel was the promised “lavish city view,” but what we received was far from it. The view was underwhelming, nothing like the beautifully curated photos online or the assurances given over the phone. It felt misleading and left us feeling like we had been given a less desirable room than what was advertised. However, the most disturbing part of our stay was the cleanliness—or lack thereof. Upon entering the room, the very first thing we saw was a roach. This was not only disgusting but completely unacceptable for any hotel, let alone one that presents itself as a high-quality establishment. It immediately set a negative tone for the entire stay, making it hard to feel comfortable. Overall, this hotel did not live up to expectations in any way. The misrepresentation of the view and the glaring issue with cleanliness made for an unpleasant experience. I would not recommend staying here unless major improvements are made.