Even Hotel New York - Midtown East by IHG

This hotels is mostly used by people who are visiting for work or for conferences and I would not recommend it for anyone vacationing. There are minimal amenities. Lots of group bookings, so they don't allow early check in or late check out. They do luggage storage but there is no where for you to change except the toilets. Pros: - good location - easy check in and out - rooms are relatively clean, and the window has good sound proofing against city noise - comfortable bed - comfortable desk chair Cons: - soundproofing between rooms are not good; you can also hear everyone leaving and entering their rooms - coffee is self-serve, not good and expensive - water pressure is non existent - the staff is inconsistent; had one great person chicken me in but the daytime staff could care less and are condescending

Three nights in a room with two double beds on the 23rd floor. Beautiful view, extremely helpful and friendly staff, 24/7 wonderful coffee/tea in the lobby. Very clean. Five minute walk to Grand Central Station and lots of food options nearby from deli to fine dining. Easy Lyft pick up and drop off. Complementary drink ticket for a glass of wine one night. Would stay again!

This hotel did NOT live up to my expectations at all. In terms of cleanliness and the size of the room, it was good, but everything else was poor. Breakfast service was abysmal! Never enough space for people to sit and eat breakfast so often you would come down and be hungry waiting for a table for a long time. The staff are usually swamped during the service with some pulling their weight more than others. There’s a particularly RUDE lady who works on the front desk, she is not flexible and doesn’t give you eye contact when you speak to her. Anything you ask her for she just cannot do. Which is a complete 180 from the service I received from another member of staff (Justin), who was so flexible and willing to help everybody who asked for something. Of all the negative experiences I had, Justin was truly an asset to this hotel. This is supposed a health conscious hotel, but the breakfast and food service doesn’t even cater to vegetarians / vegans at all. There’s only 1 option for milk… there is usually a lack of fruit… there are no solely vegan suitable meals on the menu and they are not flexible in preparing anything for someone with dietary requirements. It doesn’t live up to expectations at all. They have time to put workout equipment in your bedroom but not invest in almond milk… or more fruit… or gluten free bakery options… pathetic. I was so disappointed in that lady’s level of customer service it almost ruined my stay at this hotel. Also, at the bar there were two guys serving there, both quite unpleasant, not friendly, never smiled at you, both came across like they are forced to serve you - it’s really not nice. What was available with the drink vouchers was very inconsistent, with the bartenders making things up as they go along. I asked one of the bartenders if he had plans for Christmas and he responded “no because I’m an adult”… again just very unnecessarily rude. The hotel is in a really good location, so if I were to ever stay here again or recommend it, it would be due to the location. I would not do the breakfast service and probably wouldn’t even take the drinks vouchers because the level of service you get will make it not worth your time.

I recently had to cancel my stay at the Even Hotel in New York Midtown due to a medical issue. Despite having a non-refundable reservation, I was incredibly impressed by the kindness and understanding of the manager, Guy. He went above and beyond to cancel my reservation without any fees or penalties. His customer service was exceptional, and I am truly grateful for his assistance and genuine kindness. I highly recommend the Even Hotel for their outstanding service and compassionate staff. I look forward to staying at this hotel in April and experiencing their hospitality firsthand.

Does what it says on the tin. Clean and efficient in the heart of midtown Manhattan a stone's throw from Grand Central Station. Tons of restaurants and bars within a stagger away, including a choice of Irish bars to gladden the hearts of any Irish person living abroad. Elevators clean and efficient. Room cleaning excellent. Snack bar and reception area very well maintained, but could open for longer hours.