Super 8 by Wyndham Hamburg ico

Super 8 by Wyndham Hamburg

Hotels Near Of MeNew YorkErie CountyHamburgCamp Road

5442 Camp Rd, Hamburg, NY 14075, USA

3.0

INFESTED WITH BEDBUGS!! BEWARE. I paid $109 for a room, only to discover there was a bedbug infestation. I was absolutely mortified. Towels looked used, bed sheets had spots, and I saw over 3 bedbugs on the floor and one on the bed itself hiding in the seams. When I alerted the front desk about my discovery, I was REFUSED a refund. I had to go to an apartment showing the next day and was unfortunately forced to pay for $60 uber on my credit card because I used the last of my money on my debit. Use extreme caution when staying here, you run the risk of taking bedbugs back home and being refused your money back. I threatened him with a health department inspection,l and he still refused. Would give 0 stars if I could, will be reported them to the health department today. this place should be condemned. The owner and management should be ashamed of themselves. Absolutely disgusting.

Elias ODonnell
  • Overview
  • (716) 649-0505
  • www.wyndhamhotels.com

Super 8 by Wyndham Hamburg Introduce

For local users and travelers searching for "Hotels Near Of Me" in the Hamburg, NY area, the Super 8 by Wyndham Hamburg is a widely recognized option. Located at 5442 Camp Rd, Hamburg, NY 14075, USA, and reachable by phone at (716) 649-0505 or +1 716-649-0505, this hotel is part of a well-known budget-friendly chain, aiming to offer essential comforts for a variety of guests.

Environment and Location

The Super 8 by Wyndham Hamburg is strategically positioned near major transportation routes, making it a convenient stop for those traveling along I-90. The hotel’s environment is typical of a roadside establishment, prioritizing accessibility. While it doesn't boast a secluded or particularly scenic setting, its location on Camp Road places it within close proximity to several key Hamburg attractions and amenities. Guests can easily access the Erie County Fairgrounds, which hosts numerous events throughout the year, including the popular Erie County Fair, as well as Buffalo Raceway and Hamburg Gaming. For academic visitors, Hilbert College is also nearby. Shopping opportunities are available at McKinley Mall and Southgate Plaza, which are a short drive away. Additionally, the vibrant city of Buffalo is within an approximate 20-minute drive to the north, offering a wider range of dining, entertainment, and cultural experiences. The immediate surroundings provide various fast-food and casual dining establishments, catering to the needs of travelers.

Services and Features

Super 8 by Wyndham Hamburg generally offers a range of services and features that align with the brand's commitment to providing comfortable and practical accommodations at an affordable price point. While specific details can vary, common amenities typically include:

  • Complimentary Wi-Fi: Guests can expect free high-speed internet access throughout the property, both in rooms and public areas, enabling them to stay connected.
  • Complimentary Breakfast: Many Super 8 locations offer a "SuperStart" breakfast, which usually includes a selection of cereals, pastries, coffee, and juice to help guests start their day. It's advisable to confirm the exact offerings with the front desk upon arrival.
  • Guest Rooms: Rooms often come equipped with essential amenities such as a flat-screen TV with cable channels, air conditioning, and a desk. Some rooms may also feature a microwave and refrigerator, though availability can vary.
  • 24-Hour Front Desk: A round-the-clock front desk ensures that guests can check-in, check-out, and receive assistance at any time of day or night.
  • Free Parking: The hotel typically provides ample complimentary self-parking for guests, which is a significant advantage for those traveling by car.
  • Pet-Friendly Policy: Super 8 hotels are often pet-friendly, allowing guests to travel with their furry companions. There may be specific room designations for pets, along with possible fees or weight restrictions. It's always best to confirm the hotel's precise pet policy when booking.
  • Other Amenities: Additional features might include vending machines for snacks and drinks, and potentially guest laundry facilities for longer stays.
The hotel generally aims to provide a straightforward and convenient stay, focusing on the basics to ensure guest comfort without unnecessary frills.

Customer Reviews and Objectivity

For potential guests utilizing the "Hotels Near Of Me" platform, it is critically important to consider actual customer experiences to form a realistic expectation of the Super 8 by Wyndham Hamburg. While the brand aims to deliver consistent quality, individual hotel experiences can differ. The provided customer reviews for this specific location highlight significant concerns that prospective guests should be aware of.

The most prominent issue reported is a severe problem with bedbug infestations. Guests have explicitly detailed finding bedbugs in their rooms, on towels, and on bedding, describing the experience as "mortifying" and "absolutely disgusting." These reports extend beyond isolated incidents, with multiple guests mentioning similar issues. Such infestations are a serious health and hygiene concern, and they directly impact the comfort and safety of guests.

Furthermore, the reviews indicate issues with the general cleanliness of the rooms, with mentions of used-looking towels and spotted bed sheets. This suggests a potential lapse in housekeeping standards beyond just pest control. Customer service, particularly concerning these severe issues, has also been criticized. Guests have reported being "REFUSED a refund" even after discovering bedbugs and threatening health department inspections. This alleged unresponsiveness and uncooperative attitude from management, including instances where guests were forced to seek alternative accommodation at their own expense, are major red flags. The sentiment expressed by reviewers is one of extreme dissatisfaction, with strong recommendations against staying at the property, even suggesting that the "place should be condemned." The actions described by guests, where their safety and well-being were compromised and their complaints allegedly dismissed, paint a concerning picture of the hotel's operational standards and customer care.

Promotional Information and Value Proposition

Despite the critical customer feedback, the Super 8 by Wyndham brand, including this Hamburg location, typically promotes itself on its value proposition: affordable lodging with essential amenities. Key promotional aspects often include:

  • Affordability: Super 8 is generally positioned as a budget-friendly option, attractive to travelers seeking to minimize accommodation costs.
  • Brand Recognition: As part of the Wyndham Hotels & Resorts portfolio, Super 8 benefits from brand recognition and a loyalty program, which can appeal to regular travelers.
  • Convenient Location: Its proximity to major roads and local attractions (like the Fairgrounds) is a common selling point for travelers passing through or attending local events.
  • Basic Comforts: The promise of free Wi-Fi and a complimentary breakfast are standard offerings that add perceived value for many guests.
However, given the severe issues raised in customer reviews, potential guests must carefully weigh the advertised promotional benefits against the reported real-world experiences. For those prioritizing absolute cleanliness and responsive customer service, particularly in the face of serious issues, the actual value proposition of this specific Super 8 location might be significantly diminished despite its low price point. It is highly recommended that anyone considering this hotel for their "Hotels Near Of Me" search consult recent and varied guest reviews to make an informed decision, understanding that a lower price may come with substantial compromises in quality and guest satisfaction.

Super 8 by Wyndham Hamburg Photos

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Super 8 by Wyndham Hamburg Location

Super 8 by Wyndham Hamburg

5442 Camp Rd, Hamburg, NY 14075, USA

Get directions

Reviews

INFESTED WITH BEDBUGS!! BEWARE. I paid $109 for a room, only to discover there was a bedbug infestation. I was absolutely mortified. Towels looked used, bed sheets had spots, and I saw over 3 bedbugs on the floor and one on the bed itself hiding in the seams. When I alerted the front desk about my discovery, I was REFUSED a refund. I had to go to an apartment showing the next day and was unfortunately forced to pay for $60 uber on my credit card because I used the last of my money on my debit. Use extreme caution when staying here, you run the risk of taking bedbugs back home and being refused your money back. I threatened him with a health department inspection,l and he still refused. Would give 0 stars if I could, will be reported them to the health department today. this place should be condemned. The owner and management should be ashamed of themselves. Absolutely disgusting.

Jan 21, 2025 · Elias ODonnell

Was passing through and decided to stay here for the night. Room 205 has bed bugs. Card key had to be reactivated a couple of times. I would not recommend staying here.

May 06, 2025 · Tommy Cruz

First off, it's not a Super 8 hotel. It's Super b or Superb hotel. That's lie number 1. Lie number 2, the bathroom shower is gross. There is mildew in the grout, so no, the room is not clean. 3rd, the room smelled like an ashtray. So whoever was the cleaner didn't do a good job. Also, the toilet had ashes in the toilet so I had to flush it before using it. So for how cheap the room was, I guess you really get for what you pay for.

May 04, 2024 · Shay S

The manger is a hard worker and take care of our needs especially having a service dog. House keeping is excellent. They make sure the room is clean and if we have fresh clean sheets and towels. Not to mention the rooms are big. The laundry washes the clothes excellent though they a little pricey. My family and I are a long stay and I have yet to be disappointed.

Mar 24, 2023 · Jen E

Check in person was somewhat rude and definitely not welcoming. There was garbage in the gardens near the entrances. Hallways were dirty and need updated. Room was decently clean but the doors (both the room door and the bathroom door) had not been wiped in ages and had dirty finger prints all over them. We ended up purchasing bleach wipes to wipe everything down ourselves which made the room feel a lot better. The bed was clean and comfy but the pillows were not great. The room smelled musty and we determined it was because the carpet was very wet by the window. Breakfast was bagels, cinnamon toast, cereals and waffles. Coffee, tea and juices were also available. They offered hard boiled eggs but they weren’t properly kept (just on the counter in a bowl) so definitely not appealing. Nothing was wiped down so the breakfast counter and tables were all dirty. Again, not very appealing. Overall we made the best of it but would not go back.

Sep 19, 2022 · Kerri Clewer

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