The Renwick

**Disappointing Service Overshadows Great Location** Despite an excellent location near Grand Central and well-designed rooms with an interesting art theme, this hotel was a frustrating experience I cannot recommend. Service is inconsistent and often unpleasant. I experienced Fawlty Towers-style quirky and unpredictable interactions throughout my stay. One front desk employee (Greg) became visibly angry when simply asked for his name. Staff seemed annoyed when we needed elevator access for our stroller (hi Suresh). The only exception was Peter, who provided decent service by accommodating our early check-in with sleeping toddlers after other staff had refused to help. Not recommended for families with children. There are multiple steps throughout the property and staff seemed bothered by accommodating stroller needs. We received contradictory information about policies on consecutive days. This might be acceptable for solo travelers or couples who don't require much staff interaction. The location and room design are the only highlights, but the erratic and often rude service makes this hotel difficult to recommend to anyone, especially families.​​​​​​​​​​​​​​​​

Thoroughly enjoyed our stay at The Renwick. The location was perfect, centrally located between many tourists attractions (Grand Central Terminal, 30 Rockefeller Plaza, Times Square, Empire State Building, etc.,) without the loud traffic & crowds. The area felt very safe with coffee shops & diners nearby. The 355 square foot suite was spacious enough for 3-4 adults & the bed was quite comfortable. The furniture layout makes the suite feel more spacious than the square footage suggests. The walls seemed soundproof as we never heard neighboring rooms & the wait for the elevator was quick. The entire hotel is a vibe-a relaxing vibe. Lastly & most importantly, the staff was very friendly & accommodating. Shout out to T and to the service workers that made sure the suite had everything we needed or expeditiously sent to the room upon request. Thanks also to the doorman/concierge. You all made our first trip to New York enjoyable. You greeted us every time we were either on our way in or out. We felt welcomed & your hospitality is greatly appreciated.

Nice hotel, in a convenient spot. Close to Grand Central, Bryant Park, Chrysler Building. Rooms are a good standard, cleaned daily by a lovely woman during our stay. Free coffee in the mornings, $3 for a croissant. Never tried the bar here as you had to access it from the street despite it being inside the hotel. The only gripe is the damage deposit. We booked with Expedia, which had the deposit as being $100 for the whole stay. The hotel took $300 from each of us ($50/night). When I took this up with the lady on reception, she aggressively and condescendingly talked me back down. I have since checked the hotel's own website, and could find no mention of any deposit. We have checked out 3 hours ago, and still the deposit has not appeared back on my card. Not great when I am about to fly back to the UK. A great pity, as we have had a fantastic time but slightly soured by being $300 light on spending money all week for no apparent reason. Factor this in and it is a good hotel.

Lovely hotel, a few minutes from Grand Central, and located near to the main sight seeing attractions. Room was lovely and clean, beds comfortable, with small but fabulous bathroom. Late check in of 4pm, however we arrived at 2pm and were granted early check in which was fab and the female receptionist was lovely, as was Andrew in the restaurant. The hotel also stored our bags as check out was 11am but we weren't being collected for our flights to the airport until 4pm. Only gripe is that a male on reception in the evening was rude and clearly couldn't be bothered. On the whole a great hotel that we would definately visit again.

Absolutely love this place. Rooms are a little tight, otherwise excellent. Front desk very helpful. Great location. They have opened the bar and restaurant, which, I believe, serves breakfast.