Tuscany by LuxUrban

Stayed here for a week. Saved money by paying in advance so they went ahead and charged my card for the full amount at time of booking. Flight got in early so they checked in my bags at no cost. Check in went smoothly, staff were courteous and helpful. Room was clean, well furnished, quiet and especially spacious compared to many other hotel options within Manhattan. Room was a great value for center city. Paid about $1500 for seven days. The lobby was nice, location is real perfection, a couple blocks from grand central station. One elevator was broken down for like 12 hours but they got it fixed by the next morning, and they still had another elevator operational the whole time. Every staff member I encountered was wonderful. Highly recommend, would stay again, particularly for the price. Great spot.

Pros: • Convenient location near Grand Station. • Big and clean rooms. • Friendly electrical maintenance staff. • Comfortable bed and mattress. Cons: • No coffee / tea makers • Not prepared enough towels for 4. Only 2 when we checked in. They took forever to bring towels to us. • My room heat didn't work, so they gave us the portable heat.

Great location and large rooms. As many have previously reported, there are very few amenities, but it is such a great value! You will find no cups, very few toiletries, BUT the rooms are clean, there are plenty of towels and you are very close to Grand Central Station and the neighborhood abounds with pubs and restaurants. Probably the best value in New York. Definitely worth a shot and I will be staying here when I return.

The Tuscany Hotel is, without a doubt, the worst hotel I have ever stayed in. From the moment we checked in, the experience was a disaster. Our room was filthy, with tiles falling off the bathroom walls and strange noises coming from the plumbing. To make matters worse, there was no room service, and their phone lines were out of service. I had to personally alert them about this after multiple failed attempts to call the front desk. Even basic amenities like soap and shampoo were unavailable. Despite notifying the staff repeatedly—three times, to be exact—it took multiple trips to the lobby before we finally received them. Housekeeping was virtually nonexistent, barely cleaning the room or restocking essentials. The customer service was atrocious, and the lack of attention to cleanliness and maintenance is concerning. I genuinely don’t understand how this place is still operational. This hotel should be shut down. I wouldn’t recommend it to anyone—avoid at all costs!

Easy check in process, friendly staff, the size of the room was incredible for a New York hotel for the price we paid. We usually try to stay in a different hotel every trip but think we may have found of new hotel every trip.