Washington Marriott at Metro Center ico

Washington Marriott at Metro Center

Hotels Near Of MeDistrict of ColumbiaWashingtonNorthwest Washington12th Street Northwest

775 12th St NW, Washington, DC 20005, USA

4.0

Washington Marriott Metro Center 775 12th St NW, Washington, DC 20005 To the General Manager: I am writing to let you know that my family and I had a fantastic stay at your property April 12th-April 17th. The entire staff was engaging, pleasant and exemplified what I have come to know as Marriott service with flair. I did however want to point out an individual who went above and beyond. Jo Jo the Bellman was exceptional. When we checked in, he assisted us with our bags while engaging with my entire family. When we got to our first rooms, they were not what was requested so I went to the front desk to resolve the situation. Jo Jo stayed with my family and truly engages my 15-year-old daughter and my 12-year-old twins, a boy and a girl, not an easy task for anyone. The front desk quickly resolved the room situation which required moving to another floor, which Jo Jo did and with a smile. The rest of the stay every time I saw Jo Jo. He referred to me by name, asked how the stay was and if he could help in any way. My kids intentionally sought him out just to chat with him because of his infectious positive attitude. I was the head of HR at The Sagamore Resort, a 4 Diamond Resort for 4 years so I know what good looks like in hospitality. I can tell you that what you have in Jo Jo is not good, it is great. I am a Lifetime Platinum Elite Member, and this is only the second time I have been motivated to highlight a Marriott Team Member, but in this case, it demanded his recognition. Respectfully, Corbin R. Daugherty

Corbin Daugherty
  • Overview
  • (202) 737-2200
  • www.marriott.com

Washington Marriott at Metro Center Introduce

For residents of the District of Columbia and those planning a visit to our vibrant city, the Washington Marriott at Metro Center stands as a beacon of comfort, convenience, and exceptional service right in the heart of downtown. This hotel isn't just a place to stay; it's a meticulously designed experience that blends contemporary luxury with the unmistakable energy of D.C. Whether you're arranging accommodation for out-of-town guests, planning a business trip, or even considering a staycation to explore your own city anew, this Marriott property offers a compelling package.

What truly sets this hotel apart, as consistently highlighted by guests, is its unparalleled location and the dedication of its staff. Imagine stepping out of your hotel and being mere steps away from world-class dining, iconic landmarks, and direct access to the city's extensive Metro system. This level of convenience is a game-changer for navigating D.C. But beyond the prime real estate, it's the people who make the difference. From the seamless check-in process to personalized assistance, the team at Washington Marriott at Metro Center exemplifies the "Marriott service with flair" that loyal guests have come to expect. Special shout-outs, like those received by Jo Jo the Bellman, underscore the commitment to going above and beyond, ensuring every interaction is positive and memorable.

The hotel has also recently undergone significant renovations, enhancing its appeal with updated guest rooms, a refreshed lobby, and modern facilities. This investment ensures that guests receive a contemporary and comfortable experience, aligning with the high standards expected of a Marriott property. With a balance of thoughtful amenities, a prime location, and a reputation for outstanding service, the Washington Marriott at Metro Center is a premier choice for anyone looking to make the most of their time in the nation's capital.

Location and Accessibility

The Washington Marriott at Metro Center boasts an absolutely unbeatable location at 775 12th St NW, Washington, DC 20005, USA. This address places it directly in the pulsating heart of downtown D.C., offering a level of convenience that is truly hard to match.

The most significant aspect of its location, and indeed highlighted in its name, is its direct connection to the Metro Center station. This means guests can literally step out of the hotel lobby and into one of the city's most connected transit hubs, with immediate access to the Red, Orange, Blue, and Silver lines. For navigating Washington, D.C., whether for business or leisure, this unparalleled Metro access is a dream. It makes reaching any part of the city – from the U.S. Capitol and monuments to diverse neighborhoods like Georgetown or the vibrant U Street Corridor – remarkably easy and efficient, without the need for a car.

Beyond public transport, the hotel's central position in downtown D.C. means that numerous major attractions are within comfortable walking distance. The iconic White House is just four blocks away, offering guests the chance for an easy stroll to this historical landmark. The Walter E. Washington Convention Center is also incredibly close, making the Marriott at Metro Center a prime choice for conference attendees and business travelers. The hotel is situated between the lively Penn Quarter and Chinatown neighborhoods, providing immediate access to a plethora of dining, entertainment, and cultural experiences. From casual eateries to upscale restaurants and lively bars, you certainly won't go hungry. The area also hosts prominent landmarks like the Capital One Arena and Warner Theatre, offering a vibrant array of sports and entertainment options right on your doorstep.

For those arriving from out of town, the hotel's location offers excellent connectivity to airports. It's approximately 15 minutes from Ronald Reagan Washington National Airport (DCA) and about 25 miles from Dulles International Airport (IAD). Union Station, a major train hub, is also just a mile away. While the hotel offers valet parking (for a fee), the superb public transport options often negate the need for a personal vehicle, further enhancing its accessibility for all types of visitors.

Services Offered

The Washington Marriott at Metro Center provides a comprehensive array of services designed to ensure a comfortable, productive, and enjoyable stay for both business and leisure travelers.

  • 24-Hour Front Desk and Concierge Services: The hotel's dedicated staff is available around the clock to assist with check-in, check-out, luggage storage, and any requests. The concierge can provide valuable local insights, dining recommendations, and assistance with booking tours or transportation.

  • On-Site Dining and Starbucks: Guests can enjoy American cuisine at Fire and Sage, the hotel's signature restaurant, which serves dinner. For quick bites or a morning pick-me-up, there's a convenient coffee shop/cafe, including a Starbucks® Coffee House located right in the lobby.

  • 24-Hour Room Service: For ultimate convenience, guests can order meals and snacks directly to their room at any time of day or night.

  • Indoor Swimming Pool: The hotel features a heated indoor pool, providing a relaxing option for recreation and unwinding after a busy day of sightseeing or meetings.

  • Well-Equipped Fitness Center: A 24-hour fitness center is available, allowing guests to maintain their workout routines with modern cardio equipment and free weights.

  • Business Center and Meeting Facilities: For corporate guests, a business center is available, along with over 13,000 square feet of flexible meeting and event space, including a ballroom, ideal for conferences, banquets, and social gatherings.

  • Complimentary Wi-Fi in Public Areas: High-speed Wi-Fi is available in the lobby and other public spaces. Marriott Bonvoy members often receive complimentary in-room Wi-Fi when booking directly.

  • Valet Parking: Valet parking is offered for guests arriving by car, providing a convenient solution in the busy downtown area (fees apply).

  • Laundry and Dry Cleaning Services: For added convenience, dry cleaning and laundry services are available.

  • Mobile Check-in/Check-out and Mobile Key: Marriott Bonvoy members can enjoy seamless digital check-in and check-out, and use their mobile device as a room key.

Features / Highlights

The Washington Marriott at Metro Center stands out with several key features and highlights that contribute to its appeal and positive guest experiences.

  • Direct Metro Access: The most significant highlight is its direct connection to the Metro Center station. This immediate access to multiple Metro lines offers unparalleled convenience for exploring D.C. or getting to business meetings, a feature consistently lauded by guests.

  • Recently Renovated: The hotel has undergone significant renovations, including refreshed guest rooms, a redesigned lobby, and updated amenities. This ensures a modern, fresh, and comfortable environment for guests.

  • Exceptional Staff Service: As highlighted in customer reviews, the hotel prides itself on its "Marriott service with flair." Individual team members, like Jo Jo the Bellman, often receive special recognition for their engaging, pleasant, and helpful demeanor, going "above and beyond" for guests.

  • Prime Downtown Location: Beyond Metro access, the hotel's placement between Penn Quarter and Chinatown provides immediate access to a vibrant array of dining, entertainment, and cultural attractions, including the White House and Convention Center within walking distance.

  • Spacious, Comfortable Guestrooms: The 459 individually decorated guestrooms and suites feature premium bedding, pillow menus, blackout drapes, and 55-inch Smart TVs with streaming services like Netflix. Rooms are designed to be comfortable and well-kept, offering a relaxing retreat.

  • M Club Lounge: For eligible Marriott Bonvoy Elite members (Platinum, Titanium, Ambassador Elite) and guests who purchase access, the M Club offers an exclusive, expanded lounge experience. It typically provides complimentary continental breakfast, evening hors d'oeuvres, and light refreshments, serving as a comfortable space for work or relaxation.

  • In-Room Mini Fridge: Many rooms include a mini fridge, a convenient amenity for storing personal beverages or leftovers from the many nearby dining options, allowing guests to stay on track with snacks and preferences.

  • Indoor Pool and Fitness Center: The presence of both an indoor pool and a well-equipped, 24-hour fitness center provides valuable recreational and wellness opportunities for guests during their stay.

These highlights collectively contribute to a highly positive guest experience, making the Washington Marriott at Metro Center a reliable and desirable choice for anyone visiting or staying in downtown D.C.

Promotions or Special Offers

Like other Marriott properties, the Washington Marriott at Metro Center frequently offers a variety of promotions and special packages to enhance guest stays and provide value. These offers can change seasonally, so it's always recommended to check the official Marriott website for this specific hotel or contact them directly for the most current information. Common types of promotions and benefits include:

  • Marriott Bonvoy Member Rates: Marriott Bonvoy loyalty program members consistently receive the lowest available rates when booking directly, along with benefits like complimentary in-room Wi-Fi, mobile check-in/check-out, and the opportunity to earn and redeem points.

  • Premium Rooms & Suites Await: Recent promotions have included offers for savings when booking premium room types or suites for two nights or more, encouraging guests to experience the hotel's elevated accommodations.

  • Government and Military Rates: Special discounted rates are typically available for eligible government employees and military personnel, reflecting the hotel's location in the nation's capital.

  • Senior Discounts: Travelers aged 62 and older can often take advantage of special rates.

  • AAA/CAA Member Rates: Members of AAA or CAA may qualify for exclusive discounts.

  • Meeting & Event Promotions: For group bookings or events, the hotel may offer incentives like bonus Marriott Bonvoy points for planners or discounted room blocks during specific "Group Value Dates."

  • Package Deals: From time to time, the hotel might offer packages that bundle accommodation with dining credits, local attractions, or other amenities, providing added value for leisure travelers.

For the most accurate and up-to-date promotions, always consult the Washington Marriott at Metro Center's page on the Marriott website or speak directly with their reservations team.

Contact Information

To learn more about the Washington Marriott at Metro Center, make a reservation, or inquire about their services, you can reach them through the following contact details:

  • Address: 775 12th St NW, Washington, DC 20005, USA

  • Phone: (202) 737-2200

Conclusion: Why this place is suitable for locals

While often seen as a destination for out-of-town visitors, the Washington Marriott at Metro Center offers compelling reasons why it's a remarkably suitable and beneficial establishment for residents of the District of Columbia. Its strategic location and premium services make it a valuable asset for various local needs.

Firstly, for hosting out-of-town guests, especially those visiting for business or looking to maximize their sightseeing time, this hotel is an unparalleled choice. Its direct Metro Center access means your guests can easily navigate the city without needing extensive directions or relying on rideshares. They can effortlessly reach the White House, museums, and other landmarks, providing them with a highly independent and efficient D.C. experience, all while being comfortable in a well-regarded Marriott property. This takes the pressure off you as a host to provide constant transportation or detailed itineraries.

Secondly, for local professionals, the Washington Marriott at Metro Center serves as an ideal hub for business-related needs. If you have early morning meetings downtown, late-night events, or need a convenient place for colleagues to stay, its location is perfect. The comprehensive meeting facilities, M Club Lounge (for eligible members), and reliable in-room amenities make it a productive environment for work trips, even short ones within the city. The on-site Starbucks is also a significant convenience for daily coffee runs.

Lastly, consider the hotel for a luxury staycation or a special occasion. Sometimes, a change of scenery right in your own city can be incredibly rejuvenating. Imagine a weekend getaway where you can walk to a show at the Warner Theatre, enjoy a gourmet meal in Penn Quarter, and then return to a comfortable, modern room with an indoor pool to relax. The highly praised, engaging staff, like Jo Jo the Bellman, contribute to a feeling of being genuinely cared for, elevating a local stay into a true escape. For D.C. residents looking for a blend of convenience, quality, and a touch of urban luxury without leaving the familiar bounds of their city, the Washington Marriott at Metro Center is an excellent and highly recommended choice.

Washington Marriott at Metro Center Photos

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Washington Marriott at Metro Center Location & Map

775 12th St NW, Washington, DC 20005, USA

Reviews

Washington Marriott Metro Center 775 12th St NW, Washington, DC 20005 To the General Manager: I am writing to let you know that my family and I had a fantastic stay at your property April 12th-April 17th. The entire staff was engaging, pleasant and exemplified what I have come to know as Marriott service with flair. I did however want to point out an individual who went above and beyond. Jo Jo the Bellman was exceptional. When we checked in, he assisted us with our bags while engaging with my entire family. When we got to our first rooms, they were not what was requested so I went to the front desk to resolve the situation. Jo Jo stayed with my family and truly engages my 15-year-old daughter and my 12-year-old twins, a boy and a girl, not an easy task for anyone. The front desk quickly resolved the room situation which required moving to another floor, which Jo Jo did and with a smile. The rest of the stay every time I saw Jo Jo. He referred to me by name, asked how the stay was and if he could help in any way. My kids intentionally sought him out just to chat with him because of his infectious positive attitude. I was the head of HR at The Sagamore Resort, a 4 Diamond Resort for 4 years so I know what good looks like in hospitality. I can tell you that what you have in Jo Jo is not good, it is great. I am a Lifetime Platinum Elite Member, and this is only the second time I have been motivated to highlight a Marriott Team Member, but in this case, it demanded his recognition. Respectfully, Corbin R. Daugherty

Apr 20, 2025 · Corbin Daugherty

I recently stayed at the Marriott Metro Center Hotel for work, and as a local, I can confidently say—it’s a solid pick if you’re looking to stay in the heart of DC. The location is super central, just steps from Penn Quarter and Chinatown, and right on top of the Metro Center station, where you can easily hop on the Red, Orange, Blue, or Silver lines. It’s a commuter’s dream and super convenient for getting around the city. There are tons of great food options nearby (you definitely won’t go hungry), and the vibe of the neighborhood gives you that energetic downtown DC feel. There’s even a Starbucks in the lobby of the hotel, which is super convenient! Check-in was a breeze, and I’ve got to give a special shoutout to JoJo, the Bellman, he was incredibly helpful with my car and luggage both when I arrived and when I left. Little moments of great service like that go a long way. The staff overall was kind and welcoming, which always makes a difference during a work trip. The room itself was clean, comfortable, and well-kept, which is exactly what you want when you’re in town for business. I appreciated having a mini fridge in the room (always clutch for leftovers or staying on track with your own snacks). My colleagues and I had a smooth, pleasant two-day stay. I will say that the Marriott Metro Center Hotel checked all the boxes for our needs. While this hotel can get busy because of where it’s located, it’s popular with tourists. However if you’re visiting DC and want a centrally located, reliable stay with great transit access, this Marriott is a good choice.

May 14, 2025 · Wendy M.

We enjoy not having to go out to eat do to their varied menu and quality food. Housekeeping is very good as are staff across the board from doormen to the excellent front desk staff. Very pleased with each stay.

May 31, 2025 · Horace F. Whittaker, Jr.

Great location, great room, and great front desk customer service. My only complaint is that my wife & I were at the hotel bar & grill on a Saturday night. Wasn’t very busy and we ordered a bottle of Prosecco. After about 20 minutes the bar manager plopped it on our table unopened and asked us if we ordered it. We said yes and then the bar manager just left not opening it or even offering to open it. I’ve never been to a public place that sells champagne that didn’t open up a brand new bottle (expensive or not). Terrible service at that bar grill from the server and the bar manager.

May 15, 2025 · Anthony Repaso

My family stayed here on a recent vacation. The location is great, walkable to the mall and lots of restaurants. The room, and overall hotel was very clean. All the staff I encountered were friendly and helpful. One particular server made my family hot cocoa one afternoon when they were setting up for dinner. He went into the closed breakfast area and went above and beyond, and it was much appreciated. We had breakfast every morning in either the restaurant or in hotel Starbucks, and it was a convenient start to our day.

Jan 05, 2025 · Andrea Hedrick

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