Winston-Salem Marriott ico

Winston-Salem Marriott

Hotels Near Of MeNorth CarolinaForsyth CountyWinston-SalemDowntown Winston-SalemNorth Cherry Street

425 N Cherry St, Winston-Salem, NC 27101, USA

4.0

I was a part of a very large group the valet service was excellent with the in and out service . The clerk at the front desk with the braids gave us exceptional service they need more like her. The room was very clean, beds were comfortable only 4 stars because the toilet stopped up but was taken care of right away. The breakfast in the restaurant waffles , chicken sausage , French toast, potato wedges , eggs all very good grits was just ok. The waitress took good care of us . There are restaurants and stores in walking distance . I would definitely recommend this location.

Brooklyn 1
  • Overview
  • (336) 725-3500
  • www.marriott.com

Winston-Salem Marriott Introduce

Hello, North Carolina residents and visitors to our vibrant city of Winston-Salem! When your travels bring you downtown, whether for a major event, a business conference, or to explore the local arts and dining scene, finding a hotel that seamlessly blends convenience with comfort is key. The Winston-Salem Marriott stands as a prominent fixture in the heart of the city, renowned for its excellent location and the quality service associated with the Marriott brand. It's often the go-to choice for those seeking a premium experience in the Twin City.

For us locals, whether you're planning a staycation, hosting out-of-town guests, or attending one of the many conferences held at the Benton Convention Center, the Winston-Salem Marriott offers a compelling package. Its prime downtown address puts you within walking distance of fantastic restaurants, unique shops, and cultural attractions, making it an ideal hub for any Winston-Salem adventure. While individual experiences can vary, the overall sentiment points to a hotel that strives to deliver a high standard of hospitality. Let's explore what makes this Marriott a top contender for your next visit.

Location and Accessibility

The Winston-Salem Marriott boasts an exceptional downtown location at 425 N Cherry St, Winston-Salem, NC 27101, USA. This address positions it perfectly for guests looking to immerse themselves in the city's urban core.

A significant highlight of its location is the direct connection to the M.C. Benton Jr. Convention Center. This integrated access is a tremendous convenience for conference attendees, allowing for seamless transitions between their room and event activities without ever needing to step outside. For those attending large group functions, as one reviewer noted, this connectivity is invaluable.

Beyond the convention center, the hotel's downtown setting means that a wealth of dining, shopping, and entertainment options are just a "brief walk outside" or within easy walking distance. Guests can explore the vibrant Arts District, discover local breweries, enjoy diverse culinary experiences, and visit museums or unique boutiques without the need for a car. This walkability is a major perk for enjoying the downtown atmosphere.

While located downtown, the hotel is also accessible by car, though guests should be aware that valet parking is available for a fee (typically around $28 per day), which is common for urban hotels. Its central position in Winston-Salem also allows for relatively easy access to major roadways, facilitating travel to other parts of the city or neighboring areas for those with vehicles. The location is frequently cited as "AWESOME" by guests, underscoring its convenience for exploring all that Winston-Salem has to offer.

Services Offered

The Winston-Salem Marriott provides a wide array of services designed to cater to both business and leisure travelers, ensuring a comfortable and comprehensive stay:

  • On-site Dining at Butcher and Bull: This signature restaurant offers American cuisine with a contemporary take on a traditional steakhouse, featuring chophouse classics and twists on Southern fare using local ingredients. It serves breakfast (for a surcharge, typically around $14.95 per person), lunch, and dinner. Guests have praised the breakfast, noting "waffles, chicken sausage, French toast, potato wedges, eggs all very good," and complimenting the attentive waitstaff.
  • Bar/Lounge: Adjacent to Butcher and Bull, the bar and lounge offers creative craft cocktails, an extensive wine list, and appetizers.
  • Room Service: Available during limited hours, allowing guests to enjoy meals in the privacy and comfort of their rooms.
  • Complimentary In-Room Wi-Fi: Guests can stay connected with free wireless internet access available in all rooms. Marriott Bonvoy members typically receive complimentary in-room internet.
  • Valet Parking: A convenient service for guests, though a daily fee applies. One reviewer specifically mentioned the "excellent" valet service, highlighting its efficiency for large groups.
  • 24-Hour Front Desk Service: Ensures that assistance is available at any time for check-in, check-out, and other guest inquiries. Express check-in and express check-out services are also offered.
  • 24-Hour Health Club / Fitness Center: A well-equipped facility featuring cardio equipment, treadmills, and free weights, allowing guests to maintain their fitness routines. Some sources indicate "Fitness On Demand" may be available.
  • 24-Hour Business Center: Provides essential services for business travelers, including computers, printing, and fax capabilities.
  • Meeting and Event Spaces: With over 14,557 sq ft of flexible event space and 14 meeting rooms, including ballrooms, the hotel is well-equipped to host various conferences, banquets, and weddings.
  • Concierge Services: Available to assist guests with local recommendations, transportation, and other needs.
  • Dry Cleaning/Laundry Services & Guest Laundry Facilities: Convenient options for keeping clothes fresh, particularly for longer stays.
  • Pet-Friendly Policy: The hotel welcomes pets (dogs and cats allowed) with an associated fee (typically $50 per stay), making it easier for guests to travel with their furry companions. Service animals are exempt from fees.
  • ATM/Banking: An ATM is available on-site for guest convenience.
Features / Highlights

The Winston-Salem Marriott stands out with several key features and highlights that contribute to its appeal for guests:

  • Prime Downtown Location with Convention Center Connection: This is arguably the hotel's strongest asset. Its direct connection to the M.C. Benton Jr. Convention Center is a huge draw for conference attendees, and its downtown location places guests within walking distance of a wide array of restaurants, bars, shops, and cultural attractions, as noted by guests.
  • Modern and Recently Renovated Guest Rooms: The hotel underwent a significant $20 million renovation in April 2019, which included all 319 guestrooms. These rooms now feature "sleek décor, platform beds, flat-screen TVs and spa-like bathrooms," providing a modern and comfortable aesthetic. Guests have described rooms as "very clean" and beds as "comfortable."
  • On-Site Dining Excellence: The Butcher and Bull restaurant is a significant highlight, offering quality American cuisine for breakfast, lunch, and dinner. The positive feedback on the breakfast selection (waffles, chicken sausage, French toast, etc.) reinforces this as a key feature.
  • Exceptional Valet Service: For a downtown hotel where parking can be a premium, the consistently "excellent" valet service is a major convenience and highlight, especially for those with "very large groups."
  • Dedicated Staff Service: Despite some isolated incidents or structural quirks (like the "oddly placed metal stopper" or non-working ice machines), guests frequently commend the front desk staff and restaurant waitstaff for providing "exceptional service," being "friendly and helpful," and "taking good care of us." This human element significantly contributes to a positive stay.
  • Comprehensive Health and Business Facilities: The 24-hour health club provides a valuable amenity for fitness enthusiasts, and the full-service business center, along with extensive meeting spaces, caters effectively to business travelers and event organizers.
  • M Club Lounge Access: For eligible Marriott Bonvoy Elite members, the M Club provides an exclusive space to work, recharge, connect, and relax, often with complimentary food and beverage options.
  • Pet-Friendly Accommodation: The ability to bring pets is a significant highlight for many travelers, making it a more inclusive option for those who travel with their animal companions.
Promotions or Special Offers

As a flagship Marriott property, the Winston-Salem Marriott regularly participates in Marriott Bonvoy loyalty program promotions and other special offers. While specific real-time deals fluctuate, North Carolina locals planning a stay should always check for the following types of promotions:

  • Marriott Bonvoy Member Rates: Joining the Marriott Bonvoy program (which is free) provides access to exclusive member-only rates, the opportunity to earn points for free nights, and other benefits like complimentary in-room Wi-Fi.
  • Longer Stay Discounts: The hotel frequently offers promotions like "Save on 5+ Nights," providing savings for guests booking five or more consecutive nights. This is ideal for extended business trips, medical visits, or leisurely explorations of the area. These offers often have specific validity periods (e.g., June 1, 2025 - February 16, 2026).
  • Seasonal Packages: Look for special packages tied to holidays, local events, or specific seasons. Marriott often has "Summer Savings & Packages" or "Staycation" deals that might include discounts or added amenities.
  • AAA/AARP Discounts: If you are a member of AAA or AARP, inquire about special discounted rates.
  • Government & Military Rates: Eligible government and military personnel can often access specific rates.
  • Bonus Points Offers: Marriott Bonvoy frequently runs promotions where members can earn bonus points for eligible stays, accelerating their path to free nights.

To find the most current and applicable promotions for your travel dates, it is highly recommended to visit the official Marriott website for the Winston-Salem Marriott directly or call the hotel's reservation line. Always review the terms and conditions of any offer to ensure it meets your specific needs.

Contact Information

To plan your stay at the Winston-Salem Marriott and experience its downtown convenience and comfort, here’s how you can reach them:

Address: 425 N Cherry St, Winston-Salem, NC 27101, USA

Phone: (336) 725-3500

Mobile Phone: +1 336-725-3500

Conclusion: Why this place is suitable for locals

For North Carolina residents, the Winston-Salem Marriott stands as an excellent choice for a downtown stay, offering a compelling blend of prime location, modern comfort, and dedicated service. Whether you're visiting Winston-Salem for a business conference at the adjacent convention center, planning a fun family weekend exploring the vibrant arts and dining scene, or simply seeking a sophisticated staycation in the heart of the city, this hotel is perfectly suited to your needs.

Its direct connection to the M.C. Benton Jr. Convention Center is a standout advantage, making it the most convenient option for attendees of large-scale events. Beyond this, the hotel's walkability to numerous downtown restaurants, bars, and shops allows locals to fully immerse themselves in the unique charm and energy of Winston-Salem without needing to drive.

While a few guest experiences highlighted minor issues like a non-functioning ice machine or a specific payment challenge, the overwhelming sentiment from reviews points to a hotel with "excellent" valet service, "very clean" rooms, "comfortable" beds, and above all, "exceptional" and "friendly" staff who take "good care of" their guests. The on-site dining at Butcher and Bull, with its well-regarded breakfast, further enhances the overall experience. For those in North Carolina seeking a reliable, high-quality, and centrally located hotel in Winston-Salem that embodies the trusted Marriott standard, the Winston-Salem Marriott is undoubtedly a top recommendation.

Winston-Salem Marriott Photos

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Winston-Salem Marriott Location & Map

425 N Cherry St, Winston-Salem, NC 27101, USA

Reviews

I was a part of a very large group the valet service was excellent with the in and out service . The clerk at the front desk with the braids gave us exceptional service they need more like her. The room was very clean, beds were comfortable only 4 stars because the toilet stopped up but was taken care of right away. The breakfast in the restaurant waffles , chicken sausage , French toast, potato wedges , eggs all very good grits was just ok. The waitress took good care of us . There are restaurants and stores in walking distance . I would definitely recommend this location.

Jun 03, 2025 · Brooklyn 1

The rooms were nice- except an oddly placed metal stopper near the fridge and closet. I hit my foot in it several times. It served no purpose other than torture. Location - AWESOME! Connected to convection center or a brief walk outside. Plenty of food options. Service - booked over the phone and made the representative aware payment would be a business check. Upon arrival, the front desk clerk stated she couldn’t accept the check because it was written as “Marriott” and not “Winston-Salem Marriott”. Mind you the address is also on the check and even the deposit if they will put their account number. I even asked if I could write it (it’s not a duplicate) to which she said no. 🤔 it was inconvenient to place on credit card then wait for them to reverse the charges or be reimbursed. NONE of the ice machines worked. Each time we needed ice we had to find someone to get it from the restaurant. And no coffee available in public areas. Yes there’s a coffee maker in the room, but typically hotels have coffee makers in public spaces as well.

Mar 25, 2025 · J'Marie jones

BED BUGS!!!! If I could leave less stars I WOULD. It’s not the fact this hotel had bed bugs, I grew up in Chicago these things happen I get it! It’s the way the staff handled it. Walking up at 5 am itching and scratching was a terror with in its self then when I called the front desk to have them handle it I was told “well we can just change your rooms” after explaining that bedbugs are an infestation, and would transfer with me to the next room and then my home! I was told by the manager, “well that’s the best we can do its probably just mosquito bites but we’ll get a engineer up there” Once an “ engineer” AKA Maintenance knocked on my door. He barged in and started an imp prompt to turn down service. With his cell phone, flashlight. He asked if I had seen any bugs and I told him I had not, but they’re very difficult to see and run away from the light and then proceeded to show him my chewed up arm. In which he responded.“ oh, those are just mosquitos.” After being gaslit for a second time that I had just mosquito bites, I started to become upset and explain to the gentleman that I have been in a showroom and then the hotel the entire time for furniture, retail market! I then explained that all my clothes needed to be laundered and then I needed to change rooms automatically. He informed me that they were not gonna do that for just mosquitoes, but I could transfer rooms if I would like, taking the bed bugs with me. I told him to please confirm, but that I had to go to work and to go ahead and give me a call once they had confirmation that I definitely had bedbugs! This was at 7:30 in the morning! About 10:30 AM the Manager called me and still refuse to say the words bedbug but instead said “we have confirmation, will have your stuff steamed and transferred to a different room.” I asked him to please launder my clothing as some of it needed to be dry cleaned or it would be ruined. This did not happen. They in fact, took all of my clothing, including my dirty clothes and threw them in an industrial size dryer, shrinking and destroying multiple things! Marriott, please come up with a better protocol for bed bug other than gaslighting your guests (mosquito bites, give me a break!) and destroying their things! Oh, but they did give me $75 to their in-house restaurant, along with M club lounge access which seems to be their go to when they make mistake! All while still telling me, after an Orkin mans conformation that the room was infested, that my bites could still have been mosquito bites!

Apr 26, 2025 · stacey taylor

The hotel was very clean. The location is great! There is a parking deck across the street. It lacked in service because it took us roughly 2.5 hours to have dinner. We didn’t have to wait for a table, but service was veryyyy slow. The food at the restaurant was great! Overall, it was nice, the M Club was nice. However, the Cardinal has the Marriott beat. We tried the Marriott this time due to my husband’s platinum elite status, but I think we will stick with the Cardinal. The other downside was that there was a dance convention and we heard the people above us stomping around the room from 10pm-1am (we’re assuming they were practicing their routines). Not sure if I would stay again.

Mar 25, 2025 · Hannah Wilson

Great location near the convention center, but the facility itself is a little dated and very disappointing that there is no free coffee in the lobby or even a coffee shop to buy some good coffee. Some towels racks in the bathroom would be nice too. But room is fine and quiet with other expected amenities and great pillows and bed.

Mar 20, 2025 · Dale Loberger

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