Extended Stay America - Meadowlands - East Rutherford

The hotel was in a great location for our mini getaway and located across from The American Dream, but from the time we pulled up to check in the stay was horrible!! Natali the front desk clerk had horrible customer service. She didn’t greet us at all. Just said are you checking in. My husband had to use the restroom really bad and she said there was no bathroom available in the lobby but we found out there was one available after we checked in. She didn’t go over any of the hotel amenities such as breakfast being served daily, etc. Next the room was disgusting. Dust, mold you name it. Thankfully I always travel with cleaning supplies to make our stay clean and comfortable like at home. The bed was very springy. I do not recommend this hotel at all it is definitely not an EXTENDED STAY!!! Stay clear of this hotel.

If I could give 0 stars I would but I’m only giving 1 because of the location next to the mall. If you’re someone who reads reviews and cares what they say, please read the negative reviews and definitely take them for what they are because this place STINKS - literally and figuratively. The hotel has a weird smell to it not too welcoming when you arrive. Don’t ask for the pots and pans to cook with because you’ll wait, and wait, and wait, and WAIT just for no one to bring them to you or for you to get them from the front desk. There’s mold in the ice cube trays. The last night before we checked out the bathroom light stopped working and I asked for it to be fixed it never did. So you’ll shower in the dark if you close the door. You’ll be lucky to not leave without bed bugs. This whole place is not worth it. Yeah it’s across the street from the mall but pay the extra money for a legit breakfast and just a better overall stay somewhere else.

I booked my reservation with very little expectation about the hotel I liked the price and availability but I must say I was pleasantly surprised first with the room, nothing fancy but put together in a way you can actually cook and it had a real fidget But the best part was Brianna my concierge in the morning, she was kind, efficient and accommodating with all my request although I’ll be honest I had too many lol but Brianna always had a smile and the right answer. She is perfect for hotel business and not everyone is. Unfortunately I can’t say the same about the late night desk person because it was pretty terrible poor thing it was obvious he didn’t belong there doing that job but hey, there’s room for improvement for sure. But with people like Brianna the future looks good I know I will be back :) Thank you for everything

Location was great to American Dream Mall. Rooms were awful. Crooked or broken light fixtures. Peeling paint. Broken doors. Shower water never got hot, it was barely warm. Terrible TV reception. I don't think there were bed bugs, I certainly felt the need to look. But might burn our clothes anyway.

Only booked this hotel because of how close it was to The American Dream Mall , which is where we would be spending most of our weekend . I read the reviews & the good ones made me think the bad ones couldn't be THAT bad . Well I was wrong . We stayed for 1 and a half hours before we left and went to a different hotel . Mold behind the fridge , water bottles & wrappers under the bed , hairs and stains on the sheets and pillows , bathroom was horrific , the smell throughout the building was disgusting , cockroach trap behind the TV stand with a dead cockroach in it , giant mess left on the counter that we cleaned up in a matter of 2 seconds , so clearly the staff doesn't not clean or thoroughly check the rooms . The staff wasn't rude to us , but they don't have much customer service in them . The kid checking us in barley talked but he was nice . When we left we tried getting a refund as we stayed for 1 and half hours out of the 2 days we planned . Lady at the front desk said we would have to come back in the morning . Mind you it was 1230 am at this point and we had just driven 6 hours so we weren't going to argue . I reached out to Hotels.com where I booked and they were able to get my money back thankfully . We checked into a Holiday Inn about 6 minutes away , so much better .